DeepDiscountDVD.com

DO NOT under ANY circumstances, EVER order from this company. My shipment was supposed to arrive days ago; called them and was told they cancelled it without notifying me. After being on hold for a LONG time, and having MANY conversations with them, they told me they’d make good and ship the package next day delivery. Was just told by Fedex that they never shipped the package. This was for a company Christmas gift and I’m completely screwed.
Their prices look good, but don’t be fooled. They will screw you. This company is awful. Do not ever do business with them.

In the past I have had good luck with this company, but the last 6 – 8 months something has happened and they are terrible. Orders I have placed have been only partially shipped, and customer service has been terrible. I have even purchased gift cards, and after 2 months not only haven’t I received the gift card, but they have refused to answer any e-​mail I send regarding status. I don’t know what happened to this company, but I would stay clear, the prices listed are not worth the trouble!

Cheap prices? Yup. Just do not make the mistake of putting your email in their website.
You will receive a barrage of spam that will not stop. Hitting «unsubscribe» does nothing. You can’t contact them. They don’t respond to emails (it’s all automated so you get stock responses to stock questions sent back, not your question) and they do not answer the phone. I defy anyone to claim they’ve ever spoke to someone at this company. If you have some issue with your purchase, forget about it. You can’t get any assistance from this poorly run «company,» you’d be out of luck. I’m guessing it’s some guy who works out of his mom’s garage, there can be no excuse why a company is run so poorly. For MONTHS I’ve been trying to get these scumbags to take me off their list. I get the stock «you have been removed from out list» email which is just a bot. At no point have they ever removed me from any list.
I’ve contacted the BBB to get these scumbags to leave me alone, it’s the only thing I can think of since you can’t actually get anyone at the company.
I can only imagine if you had a problem with a purchase how impossible it would be to get it resolved, since no one answers emails or phone calls. How does a crappy company like this stay in business?
If you want to buy DVDs, go through Amazon. Their prices are the same and their service is a million times better. I mean, they have service. This company does not. Except spamming. That’s one thing they’re great at.
AVOID!

I’m sad to be giving them one star, since they’d always been a great source of cheap dvds over the years. However, up to this point, I never needed to use their customer service.
This is what happened: I order 2 dvds. A month passes. One says its been shipped, the other backordered. I email them about both statuses, no response. I try again, nothing. Finally, I realize they got one number wrong in my address. After 5 weeks, I get one dvd. I email them to say I’d gotten it finally but that I’d like to change the address for the other one, when it gets sent. No response. They go ahead & send the other one, AFTER I contacted them, to the wrong address. So it’s been 2 months now, and I haven’t seen that second one yet. Then, they give me a refund for the first one! Saying that they «found» it returned to them. Okayyy, not sure where they found that disc that I have at my house right now, so I write them AGAIN, saying i have it. No response. At this point though, we’re even, I guess, because the 2^nd dvd still isn’t here and who knows if it ever will be.
And then just a week ago, I got an email from them saying «they couldn’t locate my account.» what, you mean my order number, name, address, and email weren’t enough? The email said something about how I should reply with my order number. Hilariously, at the bottom it listed all of that info because i filled out one of their web-​forms that asked all that already. Not only did they not read my email, they even pretended that the web-​form info didn’t exist. If I write back, maybe they just won’t read that and they’ll send me the same response forever and ever and ever. «oh, we couldn’t find your account this time because we didn’t bother to check. could you just send it one more time?»
Obviously, the dvds did not arrive in time to be the valentines day gift they were intended to be.

I think they have some of the lowest prices on DVDs.
Definitely wait for their 20% online code and get some great deals.
Free shipping too!

I found some hard to find metal cds, and the prices are good. I have 1 major gripe, I’ve had an item on back order for a month and a half and they didn’t mention anything about being out of stock when I first ordered. Short of that, I found a few really hard to find discs and got the majority of my order pretty quickly.
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Got to cancel the backordered item with zero hassles, their brick and morter store in Naperville is pretty cool as well.