Hirano Sushi

I was staying at the Westin for business and found this little gem downstairs attached to the hotel. The two women who work here are so friendly and kind! The sushi itself was outstanding… fresh and tasty. The prices are very decent as well! If you’re staying at the Westin or ever in the area and looking for your sushi fix this is the place to go!

Located in a small building attached to the Westin Hotel in Itasca, Hirano Sushi has the look and feel of a traditional Japanese restaurant. The location is fairly small with about a dozen or so tables and a sushi bar.
The servers seemed to go out of their way to make sure I was happy. The green tea was really good, and they kept my cup full. I had a lunch special — their American mix which included a bowl of Miso Soup, a tuna roll and a spider roll. Reasonably priced, I walked out full and satisfied.

I frequent Hirano Sushi because I work about ½ a mile from it! This place is a little hard to find if you aren’t sure where to be looking. It’s located within the Westin Chicago Northwest hotel strip. It does have an outdoor entrance that does not connect to the hotel for the convenience of those just coming for a quick lunch!
The staff is always friendly and seats you right as soon as you walk in the door. I have never had a bad sushi roll from here! With your roll you get the miso soup. I tried the Chicken teriyaki the other day and was not a huge fan. I will definitely just be sticking to the sushi rolls from now on!
Great place for anyone wanting sushi during the weekday. There are a lot of business people there between the hours of 11 — 2 PM.

This is a great little hole in the wall that shares a building with the Westin and a corporate complex next store. I’m a big fan of sushi, have been to Japan several times, and I think this place has great sushi and great prices. The waitresses always take excellent care of me and are very personable. I’ve found the sushi to be fresh and feel like they always give me a good portion of fish with my order. I always encourage my friends to vote with their feet and thats why I give this place my business every week I’m at the Westin.

Surprisingly great! Waitresses are very friendly and very accommodating. I told the waitress I used to live in Japan (I hate when they say everything) so please tell me what is most fresh: suggested salmon and himachi– I ordered both –nigiri and it was very fresh! They also have my fav nigori sake– pink and cloudy :) I will def return when I am here on business it was connected right to the Westin hotel. In the winter this will be saving grace to not have to walk outside.

This place use to be great awhile back when Mr. Hirano and his wife owned it. Now the quality is not as good.

Had a taste for sushi on a Monday and decided to go to Hirano because I was meeting somebody at the Westin. They say you shouldn’t go to a sushi rest. on Monday because the fish is from Saturday (Sunday being the day the fish market is closed) and not fresh. There are a lot of sushi places closed on Mondays and that’s why. Well, the fish was less than outstanding and the rice was a little old tasting and my tuna was stringy. The salmon roe was just okay and not fresh.
On the plus side, the staff (with the exception of the sushi chef) was very friendly, there is a sake list and a wine list and I found a combination sushi plate on the menu, which is how I like to order.
I would go back there but not on a Monday. When we left at about 7:45 the place was still mostly empty. Their prices are quite reasonable but then I guess you get what you pay for.

As far as sushi places go its pretty standard. The service however was a little disappointing. It took forever to get my rolls & then she never came back till she gave me the bill. No offer to refill tea or anything like that. The food its self was fresh. I had them add masago to my rolls which made it better. If you live in the area & looking for a local fix it will do the trick but i wouldn’t drive out of my way for this place. It’s hard to find, pricey & service is less then ok.

Terrible service and I do not recommend. Sushi can be found at many other places, but I decided to give this one a try. Might come back again if forced to.

Great sushi! Awesome customer service! The green tea ice cream is freaking incredible! One star off because the service is somewhat slow.

I absolutely love Hirano. I work in the same building as them and have been dining here almost weekly for the past five years. Their lunch specials offer a fantastic quality of sushi at a fantastic price. However, the best part of the restaurant is the staff. They always greet me with a smile, ask about my children and even gave me the most beautiful part of chopsticks for Christmas. I can’t recommend the service or food high enough. Thank you, Hirano, for years worth of delicious lunches!

The food is fine and not the reason why I’m giving them a low rating. I understand that sushi restaurants have a tendency to be slow, but this one is the worst I’ve seen. My first experience was eating at the restaurant with another co-​worker. One of us ordered the box lunch and I ordered the sushi lunch special. After waiting for 45 minutes, we asked where our lunch was and was told it was coming right away. After another 10 minutes, we asked and were given the same response. After another 5 minutes, we had to get back to the office and asked for them to put it in to-​go boxes since we had to get back to the office. They treated this as an inconvenience and it took another 10 minutes to get us our food to-​go. They offered no concessions, which I thought was completely inappropriate, considering our box lunch was soggy and cold by the time we got back to the office.
The second time, I walked in and ordered their lunch special to-​go. I waited for over ½ hour and asked when I could expect my order. I was told another 10 minutes. After 15 minutes, I asked again and was told that it was coming right away. I finally left after another 5 minutes.
I believe part of the issue with this place is that there’s a huge communication gap with the hostess. I can tell she struggles with the language, but I don’t think this is an excuse to tell me ‘another 10 minutes’ every time I ask a question about where my food is.
I worked in foodservice for 10 years so I am probably more patient than most when it comes to service. However, I have no patience for waitstaff who can’t make commitments to fix issues when they occur and then make no apologies for that. I am disappointed that this place has such bad service, since it is so convenient to my work and there’s no other sushi place close by. I’ll purchase sushi off of a grocery store shelf before I go here again.

Very disappointing… the food, the service, prices, basically everything! My husband, daughter and I went on a Friday night… we were the only people there which should have been a sign to leave. We won’t be back and I felt compelled to share my dissatisfaction so others won’t make the same mistake!

My traveling companion and I are staying at the Westin next door, and we’re looking for gluten-​free dinner options last night. We spotted this place across the parking lot and thought we’d give it a shot.
In my years as a gluten-​free foodie, I’ve found that in eating out, unless a restaurant specifically caters to the GF crowd, your two safest cuisines are generally Mexican and Japanese. In the former, avoid flour tortillas, and the latter, avoid noodles and wheated soy.
This means MOST sushi is a-​ok, aside from eel, inari, or any of the specials with eel sauce. You can bring your own GF soy sauce (tamari) from home, or many restaurants are starting to carry it.
When we arrived last night, aside from one other duo, the restaurant was empty. There was the sushi chef and two female hostess/​waitress types. They were helpful… almost to the point of rushing us. We asked for water to start, and they took away the drink menus before we even had a chance to open them.
I’m not sure if they were bored or what, but two people fussing over my table every two minutes leaves me feeling a bit anxious, even if it’s well-​intentioned.
We ordered nigiri and a couple of rolls. They were tasty, but nothing super-​special. The fish was fresh, good, and prices were only slightly more than those in our hometown of Madison, WI.
Overall, it was a solid, tasty meal, and a nice alternative to the prices I’m used to looking at on hotel restaurant or room service menus. I’ll likely stop back if I stay at the Westin again, but I wouldn’t go out if my way to eat here otherwise.

Taking my life in my hands having sushi in the Midwest, but my craving rules tonite! This restaurant is situated in what appears to be the Westin Hotel parking lot. I only spotted it out of the corner of my eye, excited to see an alternative to Shula’s at the Westin. A small but inviting place with a wide selection of sake as well as sushi, sashimi, and rolls. I ordered the Snow roll with King Crab and it was OK. Very authentic Japanese restaurant I will try again as it promises more than I was able to try this time.

Sushi was excellent !!
The Kamakazi, and red point sushi was fantastic !!! Service was very good. Extremely friendly. Walking distance from Westin. Great Saki selection. Would absolutely go again !

I work in the building that Hirano is located so it is nice to have an in house Japanese restaurant only an elevator ride away.
The service here is fantastic and the food follows in suit. We are always greeted happily and served promptly. I have gotten a lot of different things on the menu here and I have not been disappointed. They are accommodating and understanding of your tastes and will remember certain things you do or don’t like.
When I want to stay in and get some good Japanese food I am glad that I have Hirano as an option.

The best sushi in the area. I’ve been looking for a go-​to sushi spot for lunch and I think goldilocks finally found her favorite!
The sushi rolls are fresh and delicious. Despite the prices being a bit higher than I’m used to (I miss myself a nice 3-​roll special with salad/​soup for $ 9.99) I will be back. It’s adjacent to a hotel so I was expecting the prices to be higher anyway.

While attending a seminar at the Westin this week, I decided to try something new. Hirano was my new this week! Good choice!
Small with some inviting décor, swift waitresses and delicious food will bring me back again soon. It was kinda weird to eat in here alone, so I will either bring a friend or do carryout. It was busy on a Wednesday afternoon. But I still had great service.
Gyoza. Hopefully I got that right. Better than a potsticker. This was a crispy treat!
I opted for a simple chicken teriyaki lunch special. A beautiful layout of chicken with large, flavorful (and colorful) salad arrived with a side of rice sprinkled with some Japanese seasoning. The rice seasoning was different and unique to me, but it was good. The green tea has caffeine, so I didn’t try it. It smelled good though. Served a lovely lunch by some stellar servers… I’ll head in again soon!

«Hi, I’d like to make an order for pick-​up.»
That is how I usually order from here (last night included.) Typically I’m ordering a ‘sushi deluxe’ or a steak teriyaki if I eat for dinner, but the lunch boxes are a good option for lunch. Been going here for 10 years or so, and have never had a bad meal.
After picking up my order, I basically inhale everything. I was going to take a picture of my order and post it last night, but I couldn’t put the chopsticks down! By the time I was done, I was still thinking about taking a picture of the empty containers, but decided against it… The little salad that comes with the hot dishes is a nice contrast (has a tart vinaigrette dressing) to the other food ordered… I just wish it came with the sushi dishes also!
I am definitely a fan of this place!