This Ace Hardware is locally owned by local folks, and it shows in very positive ways. First, the store is new and it is very well-organized, easy to navigate, with open spaces and wide aisles. They have departments you might expect(plumbing, hardware, tools, paint, etc) but they have brands and specific items that you might not expect(pottery, decorative dishes, and brand names/items I cannot find elsewhere in Ithaca). The staff is knowledgeable and clear, no pressure to buy, and they may even remember your name(even with weeks between trips!). Why not patronize a locally-owned store with good service, good prices, and a convenient locale?