Diane’s Downtown Automotive

Diane’s is great! I am pretty sad that I’m selling my car because my last visit to Diane’s was exceptional. Personal care and great customer service. Diane went the extra mile. I think it’s important to remember that no one has ever said «man, they just don’t charge enough, I wish I could unexpectedly pay more» So, big fees happen, but at Diane’s they’ll explain everything and don’t make you feel like a jerk like other places might. They are really nice and try to help you make affordable and safe decisions for you, your car and your passengers!

Diane’s is a great garage to have your regular maintenance done. They are always competent, courteous, friendly, on-​time, reasonably priced, and happy to help. If it’s more than routine maintenance, they always know who to send you to for the kind of repairs you need.

Started servicing both our cars here based on a recommendation from a friend. Turned out to be very costly, not just from a money perspective, but also in time. One of our vehicles was dropped off on a Friday evening, and 10 days later (one full work week and two weekends later), they informed me that I was going to have to take the vehicle elsewhere and they hadn’t even started the service yet. And I had been calling throughout the week checking in. They kept saying, «we’re getting to it soon», even promised to call me on that Wednesday. Took another 4 – 5 days from there to hear back again, which once again was because I called them and not the other way around. Until that particular episode I had found them to be very friendly people, and the service seemed fine, but a little pricey (keep in mind their location is right downtown, so hourly rates are a tad higher). But I do appreciate kindness from auto repair shops. So they get an extra star for that. Three stars.

Great service you can trust!
We’ve had Diane and her staff do many different repairs for us.
If it is something they can’t do on-​site, they make good local recommendations.
In 2010, Diane’s tied for «Best Car Repair Shop» in the Ithaca Times’ annual reader poll: