Very mediocre customer service. Asking a sales person for help is an exercise in either irritability or blank stares. Cashiers have scripts they repeat in record time; no one appears actually to enjoy working here. The place, like Home Depot, is huge; great for contractors, no so good for the average customer. Best home and garden center in Ithaca: Agway. Met the owner 15 years ago: he still knows my name. Try that at Lowe’s?
David M.
Évaluation du lieu : 4 Toronto, Canada
OK, it’s a huge, big-box«hardware» type store with an inventory you would expect, but the helpful nature of the sales staff stood out. It was 11 on a Sunday morning, and though it was not busy at all, there were lot’s of employees who were easy to find, and one even sought us out to offer help. Nice.