Miss Clean Scene

Although I did have a great experience, my cleaning lady herself told me later that this company is horrible and disloyal. Now she works independently. I do thank them for introducing me to her, though!

Horrible, they didn’t show up for a scheduled clean and I had to call groupon to get my money back.

GARBAGE
I had the same experience as EVERYONE except for like, people who work at Miss Clean Scene. Ordered Groupon (the bomb Groupon deal I thought). They never came at all. Went online today to try and reschedule another maid crew and NO WEBSITE. So I just wrote to Groupon to get my money back. I will update to see if my dough is in my clo-​thes.

RUN AWAY… RUN AWAY!!!
Well, add me to the list of people with a Groupon for Miss Clean Scene who was stood up. I was scheduled for a 3 hour cleaning for today at 10:00 AM. I received a confirmation email two days ago reminding me too! By 10:30 I figured that something was up so I called and got the annoying voicemail directing me to their website. I then came here to Unilocal!and my heart sunk. Bad review after bad review with the same story. No show, missed appointments, what a rip-​off! And for those (IMO“fake”) 5 star ratings, I call BS… I say it’s someone who works for the company. They never showed up, or called, or emailed to explain. I’m trying to get my money back but not holding my breath.

DON’T WASTE YOUR TIME WITH THIS COMPANY…
I bought a Groupon for 3 2-​hr sessions for $ 79. After calling the non-​existant customer service, I scheduled my 3 appointments on-​line, which weren’t available for 6 weeks. I received 2 confirmation emails, one 2 days before my first appointment. The morning of the scheduled appt. I received an email cancelling my appointment and telling me to request a refund. No explanation was given. Of course when I called the 800 number, there wasn’t an option to speak to a live person.
I promptly called Groupon, unlike this vendor, they were extremely helpful and refunded my $ 79.

Just to be clear this company is a scam!
Same situating I’m in oc Cali and I called spoke with someone and it was the owner he said, an he made an appt got details from me over the phone and I waited until my day and time and not one person since has called shown up responded to my emails or messages.
Anyone who would like info on the company I found Mr. Jurell Tanksley, CEO 3515 84^th street
Jackson heights, New York
11 372
And Danielle McManus-​Sladek is in hr she called me back only when I pretended to apply for a job with the company because I was getting no where and I told her I wanted a refund an she of course said I’ll have financing talk to you but no one ever called back.
I think if we get enough people we can sue the company they obviously think they are getting away with this. Any takers let me know.

VERY DISAPPOINTED… they cancelled my appointment and rescheduled it
without even asking. Called left several messages to correct the issue
never received a call back or an email. Very impersonal no human
voice everything is «leave a message» Horrible customer service
requesting a refund a.s.a.p…and I will never use this service again
…it put me in a bad position I could had another service to come out
but not at the last minute… UNACCEPTABLE

If I could give less than 1 star I would! I am so disappointed with this company and their so called «customer service».
My wonderful husband bought me a Groupon of three 2-​hour cleanings for Valentine’s Day. I was so excited and immediately went online to schedule my first appointment. The first available appointment was not until May 19^th! We are currently in the process of buying a new home and of course it is out of the 30 mile service radius, so I was extremely disappointed that I wouldn’t get to use my cleanings. Luckily, I received an email the next day that an earlier appointment was available for March 3^rd at 10:00am. I was again so excited! The morning of March 3^rd, I made sure to gather my cleaning supplies and put my dogs up so they would not bother the cleaners. At 10:30 I still had not heard from anyone so I tried to call customer service which was unavailable and I was forced to leave a message. I tried for 2 hours to get a hold of someone at this company to no avail.
I work in real estate, I have a very busy schedule and my time is valuable! Taking off an entire Monday morning cost me money! After several emails and phone calls (which were NEVER returned or responded too, even several days later) I have decided to dispute the $ 79 cost of the Groupon with my bank.
This is the most unprofessional company I have had the displeasure of dealing with. I don’t know how they can stay in «business» when their customer service, sales or finance department doesn’t pick up the phone during normal business hours. I would have been understanding and even considered rescheduling my appointment if I had gotten a phone call back. Instead I will make sure to tell everyone I know about this experience! I know first hand how far «word-​of-​mouth» goes these days!
As an update: I filed a complaint with the BBB and got my money back!

I live in Chicago, and I had a similar situation as others have had with Miss Clean Scene.
I booked a cleaning with Miss Clean Scene, after purchasing a Groupon. My appointment was booked online, and I received email confirmation of the appointment. The day before my appointment, I received an email confirmation reminder of my appointment. After waiting around the day of my appointment, no one from Miss Clean Scene showed up for the cleaning.
I attempted to contact Miss Clean Scene by email, but as of a week after my appointment, I still have not heard back from the company.

If I could give them 0 stars I would. Unfortunately, I cannot rate their cleaning ability because they NEVER SHOWED UP! I called, emailed and even tweeted MCS with no response. I will be asking for a refund through groupon. Note to everyone: Make sure you review the Unilocal reviews on a company prior to purchasing a groupon or living social deal.

Hello fellow review-​ites!
My location isn’t exactly the same as yours — as my negative experience took place in Austin, TX — however, since they do not have an actual business listed IN the Austin area, I’m electing to post my review here as an additional warning to anyone looking to use this «service».
I bought a Groupon for «Miss Clean Scene» to be used here in the greater Austin area and set up an appointment a week and a half out via their website. Two days prior to the appointment, I received an automated appointment reminder and everything appeared good to go. Great! Three hours of cleaning prior the realtor taking pictures and posting our house for sale! YAY!
Alas, my «yay moment» quickly turned into a «panic-​oh-​my-​god-​rage-​stroke-​flailing-​my-​arms-​frantically» moment…
The day of the appointment, I didn’t receive a confirmation call from the company/​cleaning person assigned; this struck me as odd, but I carried on.
I left work early to meet with them since the appointment was set for 4 p.m. But, when 4:20 came around, and no one showed up nor had anyone called, I attempted to contact them via their 800 number provided on the website — which was a recording that directed me to their website.. . which is where I obtained the number in the first place.
A frustrating circle of disinformation.
Also, it appears that their website has zero additional contact information AND their «refunds» page loads a «404 Error» message.
Clearly, I should have researched the company myself, but I presumed that Groupon had done their due diligence and I didn’t need to worry about the services I paid for.
I was able to contact Groupon and get a full refund for the money I spent on the deal. (Groupon’s custer service was wonderful!)
I asked if the CSR would be able to give me any additional contact information for Miss Clean Scene and, as I expected (no fault of his), he was unable. (I honestly didn’t expect a CSR to have that kind of information — just thought I would ask.)
The entire process was incredibly frustrating and I had to cancel my plans and handle the cleaning myself.
I would like to know if there is any possible way to get in touch with Miss Clean Scene, other than the 800 number provided on their website, as I want to file a complaint directly with Miss Clean Scene.
I fully intend to post a review of this situation to any and every rating site I can find. The Unilocal reviews from other people (all over the country) showed that this is actually HOW they operate.. . in as much that they DO NOT operate.
BUYER BEWARE! Regardless of your location, this place appears to be a scam!

Are you f-​in kidding me?
What a joke.
I thought the price was too good to be true when i bought. It obviously was.
I booked 2 weeks in advance only to have them auto reschedule 24 hours before my appointment for a date that was 2 weeks later.
How is this POS still in business? Suckering new people i think.

Had a Groupon for 3 appointments. 1^st appointment was fine; Deborah did a good job. But the 2^nd appointment ended up being a «no call, no show,» and it was impossible to reach anyone at the company. Their customer service phone number refers you to the website and then hangs up on you, and the website is set up for bringing in new business, not helping existing customers. This is all inexcusable, and I recommend avoiding Miss Clean Scene.

With so many Groupon deals for cleaners in Boston, I shopped around and called a few to try to get a feel for the most professional one. The Miss Clean Scene website looks legitimate and I spoke for a while with Karel, the «head of customer service» explaining how many rooms I had, the specifics of what I’d like them to focus on, and how much time it would take. He assured me that the common areas of my rather large 5-​bedroom condo would take about 3 hours and I should have time for additional cleaning in my 6-​hour Groupon if I wanted to use it.
When the cleaner showed up, she came with no supplies and confessed it was her first day on the job. I had instructed Karel that we wanted a thorough cleaning of the common areas, including baseboards, windowsills, grease on the kitchen cabinets above the stove, and showers. I left and when I came back, it was clear that the floors had been swept and some of our clutter was rearranged, but the kitchen countertops felt greasy, the stairs were still filthy (I live with 5 guys, sorry), and my shower still had some small mold in the crevices. One of my roommates who was home told me it took the professional cleaner 5 hours to do a shoddy cleaning job that I could’ve probably accomplished in 3 or 4. I want to know what she was doing with an entire bottle of our kitchen cleaner, because it didn’t seem like too much of it went to the house.
The worst part of all of this was the water dripping through the ceiling into the first floor. The toilet was clogged and overflowing with water and had flooded the bathroom. I thought that for a discount I would get no worse than a bad cleaning, but now I have a water-​stained ceiling to deal with instead.
If I could sum up Miss Clean Scene in a word, it would be «incompetent.»

I thought that Groupon wouldn’t put such a HORRIBLE company on their site. I thought the Miss Clean Scene website looked great and professional! And someone over there was responding to my messages really quickly. I thought I was all set and was going to have a good experience!
Until I gave them my Groupon code number. After that, they wouldn’t respond to a single message, phone call, or email. It’s like they actually thought that filing the completion of a Groupon meant they would get my money! Well, thank goodness Groupon isn’t COMPLETELY hopefully, and they are going to give me my money back.
Someone needs to sue Miss Clean Scene like… ASAP.
This company IS a SCAM and SHOULD get a ZERO rating.

I want to preface this review by saying I only registered myself on Unilocal to write a review about the disgraceful service that Miss Clean Scene provides. I purchased a Groupon for one 3 hour cleaning for $ 39. I followed the Groupon instructions originally and created an account online and scheduled an appointment. The only available time slot was several weeks away which was frustrating but not an issue. I scheduled the appointment and was told to expect a confirmation email from the company, which I never received. After 2 weeks of waiting for a response I finally contacted Groupon directly to file a complaint as well as with Miss Clean Scene.
I finally received a response from Karel. This mysterious Karel and I had a few messages back and forth and finally settled and confirmed an appointment for 5 days earlier than the original appointment I scheduled online. I thought this was progress, I thought wrong. Today (right now actually) someone was supposed to be here cleaning my house, instead I am writing this Unilocal review. No one came, no one called, no one cancelled. There is some inclement weather in Chicago today so I could have understood if someone called and rescheduled in advance, however there has been NO contact from anyone from Miss Clean Scene.
Don’t waste your money, don’t waste your time. I am disappointed in Groupon that they would not attempt to vet the companies they promote on their site. I have definitely filed a formal complaint with the Better Business Bureau.

Agreed with everyone else’s reviews that this company deserves a 0 for a rating. They shouldn’t overbook if they don’t have the operating capacity to fulfill everyone’s bookings.
I also bought the deal on LivingSocial back in September. They scheduled me for an October appointment, and never followed through. I left numerous voicemails (because no one ever picked up), as well as emails to receive no response at all. Finally, I received a generic email from the company explaining their booking difficulties. They had me reschedule to a time two weeks later than the original appointment, but no one ever showed up or called me on the day of.
Finally, I had to request a refund from LivingSocial.
Regardless of whether their cleaning service side of the business is capable of doing a good job or not, they cannot flat out ignore their paying customers, or promise a service they never plan to deliver on! The VERY least they could do is apologize and acknowledge the major inconveniences caused to their customers and their inability to fulfill the scheduled appointments. But just NOTHING…

Agree with the reviews below — I would give 0 if I could.
It took 2 months to even get an appointment scheduled. Even better was that at 8:30pm the night before the scheduled cleaning at 11am, they sent an email canceling the appointment.
I received a refund from Living Social and will never deal with this vendor ever again.

0 stars if possible. I bought this deal on livingsocial and still have not been able to make an appointment.
I tried calling and leaving voicemail at least 5 times and booked online 2 – 3 times. So far I’ve just received an email saying that they received my online inquiry.
Will probably return livingsocial voucher…

This is a very good cleaning service! The 3 gentlemen were hard working, respectful, and honest. Prior to their arrival, my house was very dusty and dirty, however, Miss Clean Scene made the house look brand new and a clean. Plus they give gr8 service at a fantastic deal. I have already booked them to come again.