TD Bank

Pro:
penny arcades
Long business hours
Close to where I live
Cons:
Long line
Staff won’t let you use penny arcade if you have too much coins need to deposit
I personally don’t any issues with this bank. Any business located in a busy area will always have problems that they can’t control or manage.

This bank is the worst branch in NYC! You can literally be standing online for up to an hour. Tellers slow as ever. Bring a book you will be standing very long time plus people just walk in front of you security horrible don’t help to organize line useless waste of money.
If you go to TD bank go to branches other then this location

I wish I can give this branch no stars. This branch is horrible. They don’t believe in customer service here at all. Ive been here numerous times and the lines are always out the door yet they will not take their jobs seriously, acting as if they’re doing something so important behind their desk. Yes, its a busy branch in Jackson heights and I would avoid it like a plague if you don’t necessarily have to come here. If this branch is so busy, I suggest you hire more people to accommodate the demand. I hope the branch takes in consideration and changes their staff or retrains them better. I understand a lot of the people they deal with does not speak English, so they kind of just get away of not having to give them the td customer service standard I’m use to. You put your name down on a «waiting list» to be skipped over to the next person and you think people won’t notice? No sweetheart. I won’t make a scene but just know people are aware of this careless attitudes and should be addressed.

This location is the absolute worst. Other locations in the city have minimal wait time, incredibly friendly and courteous staff, perfect banking Experience. This location fails every time. I live a few blocks away but it’s more convenient to go to the city because the wait time here is that ridiculous. Talking to a clerk requires at least a twenty minute wait time and the atm lines are always super long. Not to mention the food cart right outside which stinks of stale food. Avoid at all costs.

ATM ate my large cash deposit on November 19^th. I filed a claim on November 20^th.
No one at this bank location wants to take any sort of responsibility regarding my funds.
They keep passing me on from one person or another. Once they find my money, Chase Bank here I come

When I went to the bank, I had lost my debit card and needed to replace it. I waited approximately 20 mins for the system to «start up». I was then told that I couldn’t get a new card bc my ID was not valid. Now, A few weeks earlier I had checked with this branch as to what valid ID was because I was sending my passport to get renewed, I don’t drive so my only other form of ID was a NYC card which has all the info as the state ID. I was told this was acceptable. Now when I’m in a pinch and need something the ID is no good. They then told me that they changed their ID policy a week ago. I asked why they hadn’t informed customers and I no one answered. They then told me they couldn’t help me. When I said that my money was being held hostage and got upset, they then told me that they could w/​draw money using the ID… Just not get me my ATM card. Perhaps the most egregious part of this whole interaction was the aggressive and rude tone of the manager. When I brought his lack of professionalism to his attention Ronald’s only response was: well you were aggressive when I came over here. Well listen Ronald I’m sorry if your feelings are hurt… Really I am. But I’m not asking you for favors. I give you my business so in turn, services can be rendered. And if I get frustrated because you and Muhammad are wasting my time, it’s on you to fix it. Not for you to give me biting sarcasm or to laugh when I give my complaints. Perhaps we have moved past the extreme that the customer is always right… But have we replaced it with business people can be rude and lack all forms of empathy? And this isn’t the only complaint like this about this branch. Service is a problem here. What are you going to do about this branch TD? Because they make absolutely nothing convenient.

This is the best Halal cart I’ve ever had. Destroys Halal Boys, destroys Sammy’s. There are actually many locations in the same company as this but I only know of another one at the Queens Mall. They have a secret masala which might be the difference, but I know it is much more than that.
One time my friends and I did a Halalathon, where we tested every Halal cart in the area and this won unanimously.
There is no official name, so we call it the TD Bank Cart. It is located on 74^th Street NOT 37^th Ave. I gave it the same address as TD Bank for lack of a better address.

Customer Service doesn’t exist. They are lazy and they hate helping. Sadly, this is my local branch but I am always forced to go to the other branch on Northern Blvd even to withdrawal money. They have three ATM machines but only one works properly. It is very difficult to communicate your needs since most of the tellers native language is not English and to speak with a manager you have to write down your name on a list and wait. What is the waiting time…30min to 1hr and nowhere to sit. The tellers are always having intimate conversations. After today, I am never going back there.

Only two staff at the counter and the weekends are always packed … The wait is always a pain. Seemed to never get things settled or done here … Maybe it is just my luck. It isn’t as convenient as they make it sound.

This is hands down the worst bank branch and worst service I have seen in my life. The only reason I have to come to this bank is that I have a joint account with my daughter who is in college. There has never been a time when I have been at this branch that the line is at least 15 deep. The customers are rude the tellers are rude and angry. Never more then 3 tellers working at a time no matter how crowded it is.
I really do need to find out the secret password that some of the people seem to have that enables them to walk right up to I guess is their personal teller. They don’t even try to hide that they are cutting in front if everyone.
What is this password!!! How do I get in the club?
Boy I wish Unilocal would allow zero or even negative stars.

I’ve been working in costumer service all my life and I just experienced the worst. I know the Jackson Heights, Queens locations tends to get very busy but you (as in location) completely disappointed me today.
When I arrived there was a long line that blocked the door. I do believe that’s a fire hazard but who am I? How do you have three tellers and yet have only two taking transactions? The third was doing something on her terminal, which was probably important. However the line going out the door was an issue that should’ve been attended to first.
TD Banks’ slogans plastered all over the room about all these great things and your customer service. However, today you did not live up to my expectations.
I do appreciate the gentleman who was «soon to be manager», notice the line and took some actions but should’ve been noticed by your entire team.

Great TD Bank location. My go to stop when cash is needed when in the area. Can’t complain about rude service; only use the ATM… lol… What else to say; safe, convenient and my money is there…

Always A line about 15 deep, always! The manager was very helpful as well asthe tellers. The coin machine sometimes works. I’ve been a TD bank customer for years because of there hours and days open. There are just better branches in the area than this one if you don’t want to stand in line

Pros:
— Penny arcade
Cons:
— Long lines & less people behind counter
— Rude staff (3 times I went there to open a account, add co-​signer and close the account, every time took me at least an hour)
Nothing special about this branch, there are other 7 banks in the vicinity and I have been to 5 of them, they are much better.

Another worst TD Bank experience in the middle of Ghandiland. The line is always long even in the after hours. Everytime I’m here, there are at least a dozen people ahead of me. Again two tellers! Also there’s no signup sheets for those who need other services. How would they know who came first? Horrible!
PS They should have extended the hours for the other two nearby stores. Why can’t they all open till 8pm?

Well this place has saved me on a few more occasions then I would think being the only bank around with a «bean counter» that is very local to me. My bank, Capital One, used to have a coin counter but it always was breaking down so they got rid of it totally. TD used to do this service for free but now I notice they charge you a percentage once you are done on your final reciept. It is still very convient to have a coin counter and not have to have an account to use it. I’m a fan.

This branch is very clean and the customer service is very warm and welcoming.
I have been here before when it used to be Greenpoint Bank, And now again when they changed because of my aunt having an account there.
I’d say I ‘m a fan just because they are the closest one to where we are.