Enterprise Rent-A-Car

Find a different car rental place. I’ve used this place about four times. The first three times, I had to deal with rude personalities and attitudes from the reps behind the counter, and I swore I would not go back there. Well, as luck would have it, the car rental place that I wanted to go with couldn’t pick me up from the Amtrak station. But guess who would? The South Street Enterprise company. Where do I start? When I arrived in Jackson on 12/​24/​2015, the guy told me that they were on the way to pick me up. South Street Enterprise is about 7 minutes, if that, from the Amtrak station. I called two more times and got the same statement — they were on their way. Finally, 45 minutes later, the ride shows up, and the driver is a total idiot. He told me he was there for someone else and not me. I told him «you’re driving a 12-​passenger van. What do mean there’s not room for me?» He told me that if the luggage didn’t take up too much room (in the 12-​passenger van with only 3 other people) then I could come too. Of course, there was room for me and 7 other people if necessary. Then I got to Enterprise, and braced myself for the rudeness and bad attitudes that I knew were coming. To my surprise, they were actually very pleasant that day. I couldn’t believe it. We laughed and joked. It was heaven! Well, my joy was short-​lived because they had NO CARS. NOT ONE. The staff said that the manager would not allow the system sold-​out message, or something like that, to kick in, therefore causing the system to overbook. So I had to sit there and wait a full hour and 30 minutes for a car to come in. It was not how I envisioned the start of my vacation. Based on the fact that «it’s always something» with this car rental location, I suggest you find a different Enterprise location, or different company altogether, to do business with.