Fuller’s Chem-Dry

Fullers Chem-​Dry has been a life saver for are carpet and upholstry needs for over 10 years with kids and pets accidents. They are always professional and do a amazing job.
Thanks

The only reason for the one star, is because negative stars are not an option.
Not seeing any reviews for any Chem-​Dry in Jackson, I chose Fuller’s to clean my white carpet. I was told beforehand that the carpet would be dry in just a few hours after being cleaned. They asked me if I wanted a «stain protector» for the carpet (It was offered free), but I declined. After the two very young men were finished with the cleaning, we left to go shopping for three or four hours. When we came home I tested the carpet to make sure it was dry; I was absolutely shocked to feel the carpet: it was very wet, not damp, and it had a sticky feel to it. I called the company and was told to wait until morning to check it again.
In the morning, I tried to vacuum the carpet (as I was told to), but it was impossible: the carpet was so sticky the vacuum wouldn’t budge! It was still wet in many areas after more than 24 hours. In short, I had to argue extensively with this company to refund my money, as they offered to re-​clean the carpet, which was just not an option when I thought it was already completely ruined by their unprofessional «work.»
I was so upset because not only did they soak my expensive carpet and leave it with a extremely sticky residue, but they ended up telling me that they in fact HAD used the stain protector on my carpet, despite me telling them I didn’t want it. On top of this horrible experience, they didn’t just admit guilt and refund my money. It wasn’t until I told them I would put the charge in dispute with my credit card company that they finally agreed.
If it wasn’t for Pinnacle Chem Dry in Jackson, I believe we may have had to remove all the carpet and replace it. Pinnacle was so incredibly professional and cleaned my carpet twice, removing all the residue and saved us from a huge expense. I realized after having Pinnacle clean my carpet, that Fullers didn’t use the same kind of equipment and never arrived in a professional carpet cleaning van. Pinnacle Chem Dry is who I recommend to everyone.