Golden 1 Credit Union

Katrina Merkley is rude and unprofessional. Pushing unnecessary insurances. She actually shushed me and told me she was not talking to me after we declined the insurance. Sweet customer service!!! Stay away. I’ll be closing my account and finding a bank with better customer service.

Never had any problems. Felt like I should vote because the only other review was a one star from 2013. I don’t know anything about that but the staff has always been friendly, helpful and expedient with me. The only problem is the adjacent ATM is often broken down, don’t know what’s up with that, but it makes things difficult after hours. And with all due respect to the previous poster, Jackson is a small town, but it’s not a ghost town, and Raley’s is the best grocery store we got. I enjoy this area much more than San Jose, which is a madhouse. Bank fumbles through paperwork? I can deal. Perverts and conmen running amok? No thank you! Just my two cents! As a country boy!

BEWARE!!! — DO NOT TRUST this branch to correctly process your account paperwork — THEY WILL SCREW IT UP! I have wasted over 3 hours over the past week and a half trying to straighten out simple paperwork that should have been correctly processed over a month ago. In fact, if I had not double checked to make sure that my paperwork was indeed processed — I would have been charged late fees!!! ALL BECAUSE THE BRANCH MANAGER, DANIEL, DOES NOT CORRECTLY PROCESS PAPERWORK OR FOLLOWUP WITH CUSTOMERS. Instead of taking responsibility for his mistake, he simply pushed HIS MISTAKE off onto ME to deal with now that I am out of the area. Last I checked, I am the customer and should not be doing the job of the bank teller, or manager for that matter. It is simply inexcusable to not return calls, followup, give incorrect information or offer any apologies for wasting my time.
I am relatively certain that this location won’t last — not only because of their AWFUL CUSTOMER SERVICE, but for the simple fact that the Raley’s where this branch lives is a ghost town. Good riddance I say. I went to a branch in San Jose today and was treated with respect and concern as a customer should be — they found solutions to the botched paperwork within a short amount of time. Glad my husband and I didn’t attempt to process additional paperwork at this HORRIBLE JACKSON BRANCH!!!
FYI — THE PHONE EXTENSION FOR THIS BRANCH IS 3367