Jackson Hole Express Shuttle

I would definitely NOT recommend this company for transportation to and from the airport. I would give them zero stars if I could… We had a paid reservation we had booked weeks in advance for a pick up at 10 am to catch our flight. I even called to confirm the pick up since we didn’t get any reminder calls. They said no problem, someone will be there at that time. On the day of the pick up we waited 20 minutes and watched two other shuttles pick people up down the street and drive off without us. After calling the company we were told someone was coming. A shuttle did show up in a few minutes but it was packed with people and luggage and there was no room for us on board. The driver didn’t know what to do and handed the phone with his boss on the other end to us. The man on the phone was happy to refund our money rather than fix the problem of how we were going to get to the airport. We had to find alternate transportation to the airport even after we had reservations. I will not be using this company again, they are unprofessional, unorganized, and have really bad customer service. I also heard other incidents where people were asked to pay the driver even after they had booked online. Find another shuttle service or call a cab. They are more reliable and more organized than this awful organization.

I called Jackson Hole Shuttle and they told me to book online. I then went online at about 11 o’clock at night and booked a shuttle for the next day. My flight the next day was delayed for mechanical reasons and I was going to miss my shuttle. I did not know what time I was going to be able to arrive, so I was just going to take a taxi to my destination. I called Jackson Hole Shuttle to try to cancel my trip and get refunded. They told me that there was a no refund policy on the shuttles within 24 hours. I had booked my shuttle inside of 24 hours and and I was not made aware of this policy (it does not say it on the website either). I made the representative aware that I was cancelling approximately 6 hours prior to my scheduled shuttle time. Not only was I rejected, the man on the phone was completely rude and obstinate. I asked to speak to his manager and he told me that there are no exceptions. I asked for his name and he would not tell me.
This is a terrible company that has no interest in anything but your money. Use them only as a last resort if you are REALLY desperate. As I learned too late there are much better taxi options.

Horrible, and unprofessional.
I prepaid for a round trip pickup at JAC, at 9:30 pm. After two full vans left us the third van available, ignored me, and filled up the van with unreserved travelers, only if they had «cash» only.
No regard for a prepaid reservation, left us in –4 degree cold on the curb with bags and skis…
DO NOT USE THEM… call one of the many private taxi services available as they are local resident, reputable drivers.