Incompetent employees &NO manager/supervisor to speak to. They have one person working at a time(most times) One person bad mouths the other. The young girl told me our 2 new phones are IN. We drove an hour from work to get there. Once we got to the store, we were told the phones are NOT in. So I called the next day & was told they would«look into it» and he would call me back in 10 minute. Never got the return call and all calls go to their voicemail. This store is not professional & offer poor customer service. I am calling Verizon directly to solve this mess. Do not use the store in the Jackson Outlets. They are slow, incompetent and misleading. You cannot speak to a manager either. because this is a 3rd party vendor — Not a standard regular Verizon store. *In addition– the store was NOT busy– In fact, we were the only people in the store at the time we placed the order & at the time we returned to pick it up. Nice try. Keep reaching.