TSA Checkpoint West – Jackson-Evers International Airport

What’s the point of TSA Pre Check when you have to take out your laptop and toiletries and take off your shoes, belt, and watch? I travel often and never had this issue with any other airport. I am all for security measures and appreciate the job you have to do. I’m also not blaming the good folks who work security at the airport — kudos to you. Hopefully the airport takes a look at the TSA Pre Check system and improves the quality. After all, TSA Pre Check is not free. We pay good money for it.

5 stars for TSA? YES…5 STARS FOR THIS TSA!
Boarding my flight home in Jackson is always super nice. Granted, there aren’t many food options, but there are also never any lines, the process is super fast and for the most part all of the TSA agents are friendly.
On my last trip to Jackson I left my FitBit as I went through the checkpoint. I didn’t realize this until I got to my connection in Atlanta — when I went to check how many steps I had to compare a before/​after walking the ATL airport. GONE! Nothing on my wrist. «CRAP», I thought, «I’ll never see it again!» — I called the airport immidiatly and was connected to TSA.
«Oh, yes, we have it! Call this number… I’m taking it to the office right now». I couldn’t beleive it was still there. Someone actually turned it in? I couldn’t picture that happening back at my home airport (s)…but this is Mississippi… the folks are nice. VERY NICE.
This review NEEDS to mention Mr. Grover. If anyone in a position of management is reading this, please know that having folks like Mr. Grover on your team is a huge win. First off, he was super nice over the phone and via email. After I checked in to see if there was an update on the shipping, he mentioned it was a holiday and that since they weren’t picking up, he would go drop it off on his way home. WHAT?! That’s above and beyond the call of duty. And so very much appreciated.
JXN TSA, you guys are good in my book. I’ll never huff and puff when I have to take off my belt and put my computer in a separate bin. You guys have won me over with your honesty, caring and excellent service.