While I truly appreciate that UPS offers me delivery choices, I have found that choosing to pick-up my package at the UPS Customer Center is frustrating. Not only have my packages been unaccounted for, but I have also been in line behind others whose packages are astray. I think that often this is b/c the request to hold my package for pick-up is ignored and the package is loaded onto the truck. My packages are always found, however. Bottom line, don’t go the this Center without your tracking number and ID.