All My Sons Moving & Storage of Jacksonville

When setting up the move was told it would be between 8−9am. The day before the move after I had already taken the morning off work, move time was changed to between 11 – 3 but was told they would put a note requesting the first move in the new time slot. Movers showed up at 1:30 and took until 3pm to put 6 pieces of furniture and 5 boxes on the moving truck. Then it took them another 20 minutes to get to the storage unit 1.2 miles away. Once there my fiancè helped them offload the truck because they were so slow. I have moved numerous times being a travel nurse and these guys were the slowest movers I’ve ever encountered. I had to take the entire day off. When I called to ask how much the charge was I was told it was $ 334. When I attempted to tell them how disappointed I was in their service the guy talked over me and made no apology whatsoever. Terrible customer service.

THIEVES… most importantly, i had a personal bag of items along with about 12 other of things i needed immediately. the one bag missing was a bag of very personal, irreplaceable letters, photo, and memories.
but also all my prescriptions bottles. one of these guys saw a bag of prescription bottles and stole the bag!
i tried to talk with Steve and Amy the managers, but got no where.
i now have to make police report for theft, from all my sons movers.
DO NOT TRUST THESE PEOPLE… LIARS, THIEVES AND ILLEGAL.
please keep in mind if you hired these people, at least 1 and probably 4 have stole narcotics, and will be charged with felony when found.
the movers have stole prescription narcotics and Steve nor Amy will do anything.
the people who work here are felony stealing thieves.
i hope JACKSONVILLE SHERIFF OFFICE finds these dirt bags!!!
these movers at first appeared to be professional, but started packing up every single thing i ask to stay. i need my pantry supplies, food, dog leashes, 2 puses, and so many other things they just packed up without consulting each other. after about 5 hours, i was clearing out a pantry closet, that they did not touch! i noticed they were gone. i assumed they went to get gas or something. after 35 – 40 minutes i was in panic thinking they stole my entire home belongings of a ³⁄₂ and expensive furniture. after many calls, i was told they were sitting at the storage unit where the boxes were to be loaded. i was never told they were leaving. they had no information about what unit. after 30 minutes, they had not the intelligence to wonder why i wasn’t there. they also left a living room full of items they were told to move, but didn’t «because the truck was full». when i found them waiting in the truck, i was furious! i asked why they left… derrick, the main guy i think stated «my boss said i have to leave when truck is full, so i have to do what my boss said».
it was ludicrous and insanity… they then refused to unpack and said they would call boss.
HORRIFIC EXPERIENCE… INSANE MOVERS WHO STEAL!!!

I took a chance on this company and lost. Approximately $ 500.00 in property was damaged occurred during the move (all of which were glass or mirror items that they packed). They wanted me to agree to a sum of $ 65.00 to make this right.
I could not replace a single item for $ 65.00, so they can keep it. I would just assume not ever use them again, and spread the word about them.
There are a lot of complaints against this company, so shame on me for not doing my homework. Buyer Beware!!!

Do not use them, especially when you talk to the Owner, Steve.
We talked about a price and when it was time to pay he didn’t tell me about an 18% and about an extra hour charge.
He was so nice when he called that I actually changed to them. BIG MISTAKE.
When I called to talk about this he practically insulted me an told me he has been in the business 25 years and that he told me, he never told me. I wish the conversation was recorded.
NEVER use them.

Do not bother getting a price quote from this
company, they will not honor it.
Was quoted a price twice, once on the phone, once in an email.
When the movers arrived, the drive time was triple what was quoted, and when I called on the phone to clear it up, Amy acted like I was the one who should have realized there was no way they could do it it for that amount of money.
She became defensive and acted like I was the one at fault. I guess I was.
I ignored the tepid to down right bad reviews of this company and booked with them anyway. The difference in price amounted to about 3 weeks worth of groceries, but on moving day, what can you do? Send them away? I think they count on this to add to the bill.
The movers were great, but All My Sons Moving of Jacksonville will low ball you, then raise the price on moving day, despite having a price in writing. I would never recommend this company to anyone.
The only reason they get 2 stars is that the guys they sent were great.

To sum it up. I can’t give Zero stars so I will settle with one star… extremely unsatisfied. horrible customer service, horrible professionalism… So in the Military in order to get on post you need Picture ID which one of the workers did not have… I was stationed in a different region so my wife had to do all the coordination and dealing with the movers… The Manager was a D@$k according to the staff they work Hourly which mean they will BS and work extremely slow to charge more… we move on post less then 15 miles and they moved 2 beds, washer/​dryer, and living room set which took them 5 hours ($ 600.00) … in total about 12 heavy items that my pregnant wife cant move to include some miscellaneous stuff like bikes and cleaning supplies… Untimately a fraud and a business taking advantage of the military… STAY AWAY… IF YOU NEED HELP MOVING I RECOMMEND GOING TO HOME DEPOT, rent a Uhaul AND HIRE SOME PEOPLE LOOKING FOR WORK! ! They will charge less and will take pride in their work.
Respectfully,
A Military Husband away from home serving his country!!!

To start, we had 4 companies provide bids for our out-​of-​state move. One gave us a bid without coming to our house. This one was ruled out immediately. One came to our house for approximately 5 minutes and emailed the bid later that day. Another came to our house and spent approximately 15 minutes before emailing the bid later in the day. Anna Marie came to our house from All My Sons, spent almost 45 minutes and had a bid prior to leaving. She had a completely accurate inventory by the time she was done. She also had all their licensing and insurance certificates on hand when at our home. She was, by far, the most professional of the persons who came to the house. The company that spent 5 minutes had a bid 80% higher than the 15 minute company and All My Sons. They were ruled out. All My Sons was $ 200 lower than the other company. All was equal in their description of how they protected our furniture and handled the move. We went with All My Sons. VERY HAPPY! Jason managed the move on both ends. He is very professional and made sure all went properly. With the exception of Jason, the loading and unloading crews were different. Both were terrific. We have 0 damaged items. They put pads down to protect the floors on both ends. There are 0 marks on walls or doors. I will use them again and will recommend them to everyone I know.

As a general rule I don’t write reviews, but this time I’m compelled. Let’s just sum it up in one word — rude. This company is a franchise (vs the family owned company the ad led me to believer I was getting) and my questions were met with haste and disrespect when I ventured away from the quick first asked questions. I have no idea if they are good movers, but when «customer satisfaction is your #1 goal» and you are treated like I was there is a big disconnect. So I’ll find another mover.
Carol A

Since I was out of town my wife called a couple of different moving companies to get estimates. After reading the two previous reviews she decided to go with All My Sons. I met the movers at my in-law’s home (They were giving us some furniture that we needed moved) and my wife went ahead to our new home. Before the movers would start loading their truck they told me that they had a document they needed me to sign. Among other things they wanted an 18% fuel surcharge. Since I wasn’t part of the negotiating over the price I assumed my wife had already agreed to it and signed the document.
As they were unloading the truck into our new home I asked my wife about the fuel surcharge. She told me that the price they agreed to was $ 129 an hour but there was no mention of any fuel charge. When she called the office and asked to speak with Steve the manager she was hung up on. When I called I was placed on hold for a very long time. Eventually the secretary came back and said that Steve was busy and wouldn’t/couldn’t come to the phone. She also threatened to stop the move if we didn’t agree to pay the extra fee. After some back and forth she agreed to lower the fuel charge to 9%. She claimed that they pay the state sales tax out of the fee so they couldn’t lower it below 9%.
After speaking with the secretary I called back on a different number and pretended to be someone else. This time I was able to get Steve on the phone. He claimed that he was in the middle of something but would call me back within twenty minutes. Well a week has gone by and he still hasn’t called.
I included the complete email below that was between Amy and my wife. You can read the email for yourself and see if you find any mention of a fuel surcharge. The only thing I ommitted from the email was my wife’s name.
If for some reason you do decide to go with this company please ask them upfront if there are any extra fees. I would also ask them to email anything to you in advance that they are going to ask you to sign.
«Hello ‚
For your move, I will send you 3 full time professional movers and a 26ft truck for only $ 129 per hour. The clock starts when we arrive there at your current location and ends after unloading at your final destination. There is a 2 hour minimum and after that I only charge by the quarter hour. I only add 1 hour to the time for travel. This gives my men 30 minutes to get to you and 30 minutes to get back to our warehouse after completing your move. Full service moving includes quilt-​pad wrapping on all wood and glass furniture, as well as any standard disassembly and/​or reassembly that is required. We are also fully licensed and insured, so your move does include basic protection on the items we move for you at no additional fee. We have over 18 years experience in the industry. We are also a PRO-​MOVER through A.M.S.A (American Moving & Storage Association), so we absolutely have the talent and care to make this a great experience with our family. Please contact me as soon as possible if you have any questions or concerns. Hope all is well.
Based on my experience, it takes about 1 hour per fully furnished room. Now my men take pride and are rewarded for moving at a fast professional pace and since you are paying us by the hour, this is exactly what saves you money!
Please keep in mind that some companies may offer you lower rates and then do things just to prolong your move! We pride ourselves on honesty, quality, service and value, and today’s economical times, this is money well worth spending on you and your family.
We know how stressful moving is and with our experience — we can assure you a fast, professional move. We are a family owned, full service moving and storage company that will accommodate all of your moving needs and storage needs
Please feel free to contact me at 904−642−6900 and I will be happy to answer any questions or concerns you may have.
It’s time to move, so relax and let our family move yours!
Amy Kubik
Senior Relocation Specialist
All My Sons Moving and Storage
Account # 3 281 031»

Beware of this mover, will not provide you with all the extra fees that are due, until after the move is completed. Also, will talk you in to three movers when only two are needed.
I did my best to try to reason with management and I was treated like a child with this, that is the way it is and there is nothing we can do for you.
After numerous calls, they finally waived the fees.

The crew AMS set to move us was fantastic. They were very polite and considerate of our belongings. I’ll definitely use them again the next time I move.

I contacted All My Sons because I was moving from Jacksonville to Chicago. The instant I sent a request for a quote, I got a call from William. He told me the prices and how everything would work, and I said I would be in touch with him. This call took place late on a Friday. On Monday morning I got another call from William and I was extremely polite, and said I wasn’t sure yet what company I was going to use, as I was looking at a couple of different options, but that I would be in touch with him soon. He hung up on me. I called him back and asked him why he hung up on me, and with a ton of attitude he said «well, guess we were disconnected». I told him that I would NOT be doing business with his company, and he hung up on me again. I was polite both times, and he didn’t care about anything but getting my money. I would honestly go ANYWHERE else, no matter the cost, just so I didn’t have to work with somebody who was so rude. Based on that interaction, I think people looking to move would be better served exploring other options for movers.

From the first point of contact, our experience with All My Sons was great. William took great care to ensure I was happy and comfortable in the initial call. The guys showed up on time and worked hard all day. The move took longer than expected, but we knew they were giving the job 100%. They treated our things with respect and were very friendly — for that we are very grateful. (We recently had a not-​so-​awesome experience with our initial move to Jacksonville and the guys that were hired for that move by the relocation company. We found and hired All My Sons for a local move –5 miles).