Carroll Autowerks

I used Carroll Autowerks exclusively when I had my 2003 BMW X5. I had recently moved to Jacksonville and didn’t have a reliable repair shop. Scott was friendly, knowledgeable, and trustworthy. I had Carroll Autowerks work on my car for nearly four years before it eventually was retired at 189k miles. I would recommend Carroll Autowerks to all BMW owners!!!

This is a GEM that I am thankful I found. I just moved to Jacksonville and my car (BMW) was giving me some grief on the ride from DC. I tend towards smaller businesses when it comes to my mechanic as dealers gouge you in prices and tend to be a bit (not all but many) condescending to the female population.
I went on a search for good BMW repair shops in Jacksonville — and there are few Unilocalers in the area so I relied on google reviews. Of course, everyone said stay clear of the two dealerships in town. I came across Carroll Autowerks and, due to location, made an appointment.
I arrived 30 minutes before it opened as they agreed to give me a ride to work (not a standard practice but I think they felt for me as I know NO one in Jacksonville). I received a call at 12 stating the car’s issues, the ETA for parts, and the price. We moved forward.
To their credit — everything went as I was told. The part arrived at 4:30 and the car was ready by 5:30 (with a nice wash and vacuum — worth every penny!). The price was SOOOO reasonable I almost fell out of my chair. Scott mentioned another opportunity (to avoid costly repairs later) and the approximate price which they will be attending to on Tuesday.
Definitely recommend for any BMW driver. Scott has many years working on BMWs and he made a great first impression on me.