Comcast Service Center

We got the special 69.99 for internet and tv with free install would be a good choice for us. My first call got us a free modem in the bargain, I needed to get my husband on the phone so I asked her if she could call me back, oh sure not a problem. Never heard back.
Couple of days later I call again and spoke with Henrietta Jones got everything ordered (no modem this time) 2tv’s and internet, free installation. On install day the tech was late, sat in his truck outside for 20 mins then when he did come to the front door he reeked of cigarettes. When we showed him the locations of the modem and tv s, they had existing outlets. Then he tells us that it’s 100 bucks a run. A grand total of $ 300. When I mentioned the free installation all we got was a deer in the headlights look and the repeated $ 300 for the install. So I guess I was supposed feel obligated to pay since he was here already. Screw that. After he left I was getting more pissed and then he has the nerve to come back and ask us if anyone calls to make sure we say he was there… huh?! I don’t trust this company and I feel like I am ranting for nothing. They don’t feel like they have to improve so I will stick with the devil’s I know.

I drove to the Touchton store yesterday (12÷28÷15). This store is CLOSED PERMANENTLY. I was told by a woman walking by that the Beach/​Hodges (BH) store was my closest option. Just needed to exchange my defective remote control.
I drove to the Beach/​Hodges store. I took me 45 minutes to get waited on, to exchange the remote control! There were not enough employees at BH to handle the customers! The employees acted very calm and professional dealing with pissed off customers.
Hey Comcast you must have planned to close Touchton… why didn’t you staff the BH store properly.
The entire BH situation was a complete cluster fu… k ! No employee to checkin customers. There was a kiosk for checkin … it stopped working while I was waiting.
When I finally got to exchange my remote the Comcast employee was surprised that was the only service I needed.
Comcast staff the BH store properly. Why do you want to drive customers away?!

We have had at least three (techs?) out in the last three weeks and none of them seem to know what they are doing. It seems that none of them had the same training and all contradict what the previous tech did or said. Today they came out and said we needed to replace the two spiltters that connected all of our televisions etc. with this splitter they had. Well, using their splitter also required them to cut our cable cord to our main television and put another splitter and plug the amplifier into an electric outlet. When we turned on the main television about six o’clock, it would not work so I unplugged the amplifier and plugged it back in and now nothing works … no phone, cable, internet, etc. and they couldn’t come out and fix it tonight. It has gone from. you need a new cable from the street (which was just replaced one year ago), you need a new cable that needs to be grounded to the JEA meter pole, you need two wires from the splitter replaced (they replaced these) you need to replace these two splitters and put in our splitter (which caused new problems) to now you need an amplifier (because of the new splitter they installed. We are very near paying the cancellation fee and find someone else who might KNOW what they are doing. They even took the splitter that we had purchased on our own.

Today is another story! There are only 3 windows open and 17 customers. This trip has 2 hours written all over it.
Comcast please hire more customer service representatives!!!

Unhelpful. My first day with Comcast and my service has already been disconnected. Hands down worst ISP I’ve ever dealt with. I received the modem in the mail. Followed the instructions and it’s not working. I called a number, it said to call back later. No answer only a machine. That couldn’t help me for anything. No wonder this is the most hated company in america.

Total morons! Their east division doesn’t talk to the west — their sales department doesn’t talk to their billing — their customer agent wait times are about 45 minutes and then h get disconnected or transferred over to another moron who doesn’t know any better than transfer you over — I’ve dealt with multiple companies in the U.S. and comcast is absolutely the worst ever… STAY AWAY FROM THESE IDIOTS…

Comcast phone customer service is awful along with their service. Dealing with them has been a nightmare so I have canceled and went to direct tv.

Customer service is bad on the phone, I’ve called six times and when I was connected to billing, all times I was disconnected. I am very disappointed with the phone based customer service when I called. I asked for a credit, and I was never able to.

Guess I should have seen the reviews before I enrolled in services. Their star and a half is still too much for the poor very poor service offers. The agents (some anyway) do the best they can with what they got, the company itself has VERY little to offer to satisfy a customer. If you’re looking for a company that goes above and beyond standard service this is NOT the company to request services from.

I have yet to be happy with the call center. They ramble on trying to grasp the American language? They need to understand the saying «less is more» and xfinity needs to stop outsourcing. One more problem and I am switching providers. If I don’t anyway. Very unhappy with the BS!!!

The worst customer service in the country. Cant wait for Google TV to put them out of business. This monopoly has to be destroyed. Wont, dont and will not help you with anything because they dont have too. Send a tech out and he tells you no charge and then a $ 60.00 shows up on account and nothing you can do.

Local number does not work people are very rude service is slow. Would not recommend them to anybody. Beyond fed up. I’ve been paying for the past three months due to the fact that I can’t get through to disconnect the service

Horrible service. I am supposed to get the blast internet speed but usually get ¹⁄₅ that speed. They have been to my house at least once every month for the past year and still have the same problem. Customer service does not follow up, just really a terrible experience. I am a Comcast stock holder but won’t be much longer. Did I mention the cable running across my yard for over 2 months while I got the run around about who was going to bury the cable? Yep, fun mowing the yard in June and July with a bare cable laying on top of my grass.

Had to extended my season hold because my job is keeping me longer up north. The customer service was outstanding. THANK YOU!!!

So glad I now have AT&T available at my house. I should have just stuck with an antenna and «borrowed» internet rather than suffer through comcast for 4 months. Just ordering was an absolute nightmare. I couldn’t order a second HD receiver through their online system so I actually had to call. Except. when I did call the rep was SO CLUELESS that she had no idea what she was doing. She was so bad that I called back two days later just to see what she had done. and my order didn’t exist at all!!! I ended up calling four times just to freaking order their horrible tv and internet service. Their installer was nice enough but they ran their huge white wires all over the outside of my brown house. So ugly.
The day AT&T finally told me that Uverse was available at my house I called to cancel. Of course I had to go to their «retention department» so they could try to convince me to stay. NO WAY. I don’t care if it’s free, I hated their service. Their DVR was awful and their channel lineup makes zero sense. I was so tired of flipping through pages of porn and HBO channels in the guide to find the hidden HD channels I wanted to watch. The numbering system is just all over the place. After 4 months I still couldn’t remember where the HD channels were hidden so I’d just give up and leave it on HGTV.
Final straw? The retention department called me at NINE THIRTY PM on a weeknight to try and talk me into returning. There is no excuse for a sales call after 9pm, ever, in my book. I told them never to contact me again so instead now I just get regular junk postal mail from them every single day. Way to kill a tree, Comcast.

I wish i could give Comcast a –10!
Reasons: I have been calling them for the past week as the service is very intermittent. They said they will send a tech on a Wednesday, but since it was just not working, I called back to ask if the tech can come earlier. They said wait for another 4 days! Also, their system states that a tech who was supposed to visit on Wed, has already visited on Tues morning? How convenient to BS like that! When I asked for a supervisor, I was put on hold and then told no one is there. They really think customers are going to take anything they throw at them.
Shame on Comcast!

I went to this location to exchange a cable box and remote. Only the #1 and #9 worked on the remote. I gotta have the other numbers to watch football :)
There were 20 people ahead of me and they only had three service reps available. One lady wasted her lunch hour and had to come back in the afternoon to wait again for assistance. Seems like Comcast is known for bad customer service. When my contract expires in April, I’m going to switch to Direct TV and hopefully get a lower rate than what I’m paying now with Comcast. We have issues with Internet too. Sometimes we have it, sometimes we don’t. I know it’s not the router.

Comcast/​Xfinity, whatever they are going by today makes no difference to me other then to say that they have awful internet, cable, and phone service, as well as Customer service! I have been dealing with Comcast as my t.v. provider for at least a year or two now since my condo doesn’t get satellite reciption (we are not aloud to have satellite dishes on roofs, they must be contained in our screened in patio), but one day Comcast said it would make more sense and save me more money if I got their bundle pack, which meant switching my internet and land line from AT&T to Comcast. Boy did I make a huge mistake… since all of their wiring goes through the cable, every time that Comcast would lose their t.v. reception we now also lose our internet and phone connection! I am counting the days til I can disconnect Comcast permanently!

Comcast is the worst cable company in the US :-(my wait and hold time just in one day has exceeded the 3 hour mark and still I have not had my Internet activated. they are the most pathetic excuse for customer service I have ever come across. Constant prompting then when I finally spoke to someone they disconnected me and I had to start over. Do yourself a favor and find another cable company that might care about your needs in a more speedy organized manor:-(very unsatisfied customer

If you can find another source for internet and cable definitely go for it. I just moved here to Jacksonville recently and ordered digital cable and internet from comcast. The internet was up and working within 5 minutes awesome. However, the cable could not be connected. After being on the with the comcast help for over 2 hours I was told that i shouldn’t have been sent the self-​install kit (which I paid $ 10 for) and that the only way was to send a technician which is ALWAYS a $ 40 fee. Not only that but I waited 6 days for the box to come in the mail and the first available appointment was over another week away.
Finally it gets set up a few months later I am reviewing and I notice a one time charge as I go back I am getting this charge every month. Again, I try to contact comcast to understand the bill. The first number is all animated with no possibility of speaking to an actual person. The second number on the website rings once then just stops. No voicemail, no animated service just stops. I tried 2 more times just to make sure we didnt have a dropped connection.
Save yourself time, money, and happiness– Stay away from comcast if you can