Dick’s Sporting Goods

When shopping any retail store my biggest like or gripe is customer service. The employees of Dick’s have yet to let me down. They are extremely helpful, knowledgeable, and go above and beyond.
Two examples:
1) when looking at tents I spotted one that looked great, and cost $ 250. The gentleman on the floor then asked what our primary uses would be and such, and then recommend 3 other tents that were $ 160 — $ 75 cheaper. Granted, he’s not on commission so a sale is a sale as far as he is concerned, but I thought it was great that he cared enough to help and show the various options.
2) I went to get indoor soccer shoes for my son. I wanted Adidas Sambas and have had a hard time finding them for him. Dick’s didn’t have his size, but the girl in the shoe department recommended 2 other stores (meaning Dick’s would lose a sale) that might carry them, and then also offered to order them and have them shipped to the store. She recommended the other stores so that I could get them that day if need be, instead of pushing another shoe or brand on me. I ended up ordering the size we needed and they’ll be here in 3 days.
They made my shopping experience at Dick’s a great one.

Very small, but they did have rugby balls and that made me happy the black guy that worked there talked to me and helped. everyone else found something better to do than look in my direction… I found it funny.

Great experience went with some friends to get them kayaks, the personnel were excited to help us. Some of the accessories were a bit steep for my wallet but that’s what you get if your looking for name brand. The kayak section is a lot larger than most dick’s sporting goods. And the staff even gave us some information about the local river and the weather for the weekend. Really kind and helpful staff.

Prices are ok, but no real local competition. Clean and well stocked. Great golf selection. No one has every really helped me outside of golf clubs and shoes, but those products aren’t accessible to grab and go so it is kind of necessary. I guess the well stocked an clean facility go hand in hand — the preference is look and feel over service.

TO ME… being from San Diego… the MAIN thing different about this Dick’s is that they sell a bunch of items relating to hunting, e.g., woodland camouflaged wardrobe, deer corn (?), false ducks, etc. OTHER THAN THAT, it’s typical: Sports stuff and weight lifting related things. THEY DO have a nice lil’ golf section.
Their customer service is «eh». I ALWAYS get greeted but other than that… eh. They don’t really walk around and try to service us — the employees who work in the shoe area do help though.

I have never had a bad experience in this store. The employees are always attentive and pleasant. I shop there atleast once a week. Always great.

My husband and I were returning an item and the ‘greeter’ was snotty, condescending, confrontational and belligerent… just plain RUDE! I had to walk away and let my very calm husband deal with her as my blood pressure shot up so high. I did speak to the manager about her but I don’t know if it made a difference as we will NEVER return to Dick’s Sporting Goods again. Even the trash out front was overflowing which should have given me an indication that the management does not take pride in their store!

Awesome selection on any sports activity your planning on doing. A little pricey but good quality brands.