Enterprise Truck Rental

After reading the scathing reviews of the UHAUL nearby, I was scared to risk the same treatment when needing a truck for our big move!
When I booked the appointment I was surprised how polite and enthusiastic the gentleman who answered the phone was. Later on when I went to inquire how much a dolly would be to rent he eagerly told me, «Oh, we can include that for you free of charge! I will go ahead and notate that on your account right now!»
Well alright!
My father used this company before and he highly recommended them. They were MORE expensive than UHAUL but I didn’t want to take the chance of our reserved truck being given away or given a downsized truck. The customer service so far was superb and with my father’s recommendation I was feeling pretty confident in my choice.
The day was not without its hiccups unfortunately. Some customer dropped off the rental truck and blocked ENTRANCE and no one could get a truck OUT until the keys were found. As a result the truck arrival was an hour later than expected.
My movers (my willing friends) were laid back about it and just feasted on donuts in the meanwhile. No biggie.
My husband told me that the employees were *ALREADY* familiar with our order when he arrived and the gentleman making the handoff said, «And it looks like it was noted that you are in need of a dolly. Let me get that for you.» without even being prompted!
Later on I noticed we were charged for the optional coverage and insurance feature. I made a phone call and the Account Manager Megan quickly rectified the mistake.
Our process with Enterprise wasn’t the smoothest, but overall I was happy with them.