Estela’s Alterations and Consignments

Took curtains to get hemmed. Very simple generally. She gave us back the curtains two different lengths. Took them back and she explained this was our fault because the curtains came different lengths and then charged us again to fix them. In the end they are the same length but not the length we originally asked for… and it took five trips there and frustration. Can’t imagine what she would do with a dress or something complicated. This was literally one hem.

I had to get name tapes and chevrons sewn on last minute and I came here for same day and was very satisfied with the service!

Zero stars! I am a bridal/​formalwear seamstress/​specialist who has been RE-​altering both prom and bridal dresses from customers who have recently (Spring 2015) been referred to this alts shop by a local bridal/​formalwear shop in Jacksonville.
They have called me, in a panic, with garments that have been, IMO as a 4 decade long specialist in bridal and formalwear alts and construction, handled roughly, taken apart poorly and altered as if she had no experience in bridal/​formal at all or simply not willing to take the time to do it right. My current bride was charge $ 250 and I am completely RE-​altering EVERY alteration she did (hem, bustle, removing the large padded cups inside, and taking in under the arms which was never done-​I assume the «too large» cups were added in to fill in the space instead.
My hope is that the bridal shop (I have been told by a prom mom that they are AWARE of the problems with this alts shop) will stop referring their customers to her. I already have my hands full during the prom and ball season, as I already am committed to another formalwear shop and have been for many years. When I am called, however, by a desperate and panicked customer, I do what I can to work her in. This is a cautionary review for anyone who is referred to this shop.

I was recommended to Estela’s Alterations when I bought my dress from classics. I have now realised, after looking through Unilocal that she is not even considered a bridal alterations store. She mainly hems pants for the military. She is a very nice person, but does not listen to what the customer has to say, and does not take good care of the dresses when you leave them in her care. She will also use other customers in the store to gang up on you.
My main grievances are that they hem unevenly, will not listen to customer’s concerns, blame customer’s whenever they make a mistake, and will lie to your face. Oh, and they will damage wedding gowns and just keep pretending like they don’t hear you whenever you ask about it. They also do not have the skill to make a bustle that looks like anything other than a huge, visible hook that is holding a wad of uneven fabric.
If you must go here, make her write her plan for your dress down in detail, and have her sign it. My wedding dress was ruined, and I had to buy a new one which means I had to cancel the hairstylists for my wedding and cut back on many other aspects.
I really want a refund, but I have no idea about how to go about getting one from her.

This place is pretty cool, they have express «sew it on the spot» for 20 dollars extra but she did mine without the express fee. It took her a few min. to sew on a patch. I’m a fan, she was very friendly and I“m going to bring more of my clothing there! Price is fair and we’ll see where this will go.