Krystal Klean

These guys are the real deal! I own a local business (CrossFit Black Hive) in Jacksonville Beach and I have Krystal Klean clean our rubber floor mats quarterly. Every time they do it the floor looks brand new again, my clients love it! I would recommended them to anyone as no matter which crew comes out, they all do the same quality work every time, extremely professional and courteous! Not sure what the guy is talking about with the timeliness of Mr. Morgan but they have been on time and on point with EVERY appointment they have made with me and again I deal with these guys every 3 months. Definitely hire these guys!

This review is based on three parts.
1)
Several weeks ago, I called Krystal Klean to help us with some power washing and gutter cleaning.
Lisa was helpful in getting me an appointment for one of the Morgan brothers to come by to give me an estimate. The appointment was set for 10:00am on a day acceptable to Mr. Morgan and myself.
The day and time came and went. Mr. Morgan did not show and at 10:45 a.m., I called and asked him to call.
He did and told me he was in Vilano Beach, and he forgot.
I told him I took off from work to meet him and this was a great inconvenience to me.
He called me back the next day to ask us to give him a second chance.
2)
My husband and I discussed it and agreed to give Krystal Klean a second chance.
Fast forward to this month. We set up another appointment to have them come out and give us an estimate for the same project.
Mr. Morgan told us someone would be at 1 pm to our house to look at the exterior gutter and porch areas. I asked if I needed to be there, he said no. We arrived home at 4:05 pm to find a rep of Krystal Klean there. We spoke and I received a fair offer.
3).
Lisa and I scheduled the work to be done on October 7 at 7:30 am. I confirmed this with the office the day prior.
On October 7 at 7:30 a.m., I receive a call from Lisa telling me one of the team members for my project had a dental emergency and could we change to time to 12:00 noon. Reluctantly I agreed.
At 10:45 I asked if the time of Noon was still on. They would check and call me back. no call back as of 11:45 am so I called AGAIN. Lisa told me there was equipment problems but that they would definitely be at my home that afternoon.
She offered at 10 percent discount for the bad coordination and delays on their part.
They showed up at 4:00 p.m. And left at 4:50 p.m. And the crew was nice but I had to clean up areas of pine straw and leaves left from the power washing and gutter cleaning.
We had a total of four delays and I wasted a whole day fir something that was supposed to take 50 minutes.
It is safe to say we will NOT use them again.
We felt like the stepchildren of their company and their services.

Krystal Klean has provide window cleaning and construction services for a number of our restaurants over 6 years. The service and integrity they have shown over the years is why they have our loyalty. They have always followed through with what they have said, been professional and respectful.

UPDATE: I received an email from Krystal Klean, who agreed to reverse the billing and, in return, asked me to specifically remove my online review. In the spirit of update, I have not had to pay them $ 300, which is good, because it actually cost me more than $ 300 to have my damaged sidewalk removed and repoured. However, I will not remove my review as it is factual and if I was shopping for a cleaning service, I would be grateful to honest and accurate reviews