Pep Boys

We were looking for a tow kit for my 2014 Jeep Patriot and lucked out in finding Billy (CS Mgr) and «the boys.» I had purchased the kit online the day before to be sure to get the mail-​in rebate but due to some technical difficulty my reservation got switched and the charge lost. So, after all was said and done, they not only put on the tow kit, but credited me what I would have saved with the rebate, helped me locate the electric hook-​up (ironically, with a competitor) and then Billy himself came out and helped me put on my new hitch cover! Amazing customer service and all with a great sense of humor and a smile! We will definitely be returning to this store even though it is not near our home, in VA! Billy just won us as Pep Boys customers for life! Thanks guys!

I am a girl and I can say worse service ever. Let’s start from the beginning. I moved from San Diego and I used pep boys quite frequently because my brother works at one. I went in for an alignment, oil change, c v axle, two tires, and struts. Paid in cash and received alright service. They failed to mention the ball joint on the passengers side was shot. Cool but all the work they just did is warranted so they weren’t hurting me. When eventually it was annoying enough I had to fix it. Went to to this location and omg what morons. I went in said hey this is what I want. Was asked several questions to lead me to the same thing I went there for. Cool. Which in 7 mins was given three different quotes. Then left and was killing time. Was called back three more times all new quotes. Was offered parts that weren’t even on my car. Then told I needed an alignment on top. Guess what it’s warranted but they cant find it in the system? Strange because I have the receipt and pulled it up online. They give me my car back the cv axle is now shot I need two new tires and the alignment had my steering wheel so screwed it’s hard to drive. This store is an embarrassment to the company and has ruined my car. Don’t even ask what it cost for the 45 mins worth of work that turned into six hours on top of breaking my car and causing thousands of dollars worth of more work. Ignorance is bliss but these guys are beyond that!!!

I got a flat tire and they scheduled me after regular store hours to help me get out of a jam. I highly recommend this Pep Boys location.

Started off bad & got worse! I called & got a quote of $ 89.99 for an alternator which didn’t sound right. Then I made an appointment online. When I arrived they tried to charge for a svc check (starting & charging system check) that is showing free online then tell me it’s an 1 – 1.5 hr wait even with an appointment. Then the repair cost they quoted over the phone was wrong! $ 328 vs $ 89.99 is a huge difference. That’s 3 strikes in 1 interaction! The icing on the cake was after the repair was completed it took over 10 minutes for them to get me to checkout.
The pluses were the friendliness of the staff that serviced me, the service was fairly efficient, and the repair appears successful hence the 2 rating vice a 1.