Pony Espresso

Love this place! Great place to get food or drinks. Beautiful atmosphere inside and out, employees are amazing! Definitely worth the drive to Jacksonville to try anything off their menu.

Tasty breakfast sandwiches available all day. Nice bright space. Friendly baristas. Reasonable coffee (at least, the soy isn’t sweet, but you don’t get latte art in a to go cup.)
A reliable morning pick me up spot.

Haven’t gotten our food yet, only about 4 other people in the place. Can see it sitting in the window getting cold. Safe to say we’re not coming back. After we finally got our food. Grilled cheese and tomato soup were cold and unpleasant. Wanted good food while sick, got a terrible meal that was too expensive. I will say, their orange juice was fresh squeezed and would be the only thing I ever would order again.

Visited Jacksonville today and stopped in because my partner and son had never been to this location. They serve Allann Bros beans here. I ordered the Kailua Mocha with half the flavor and it was near-​perfect in flavor ratios. I usually do this at coffee shops because I know as a former barista that the standard syrup amount is wayyyy too much.
I also asked for it extra hot and this was also done correctly.
The espresso itself was only decent. It is sort of rare I enjoy the flavorings more than the coffee itself. In the past I have taken this as a sign of mediocre beans. The drink was also brought right to the table, which was surprising and welcomed.
The customer service at the register however was only so-​so. I felt a little rushed and a little bit like she wasn’t really looking at me as a person, but rather as a talking mouth piece to complete a task. She did not smile or even look happy. I don’t expect some big fake smile at all, God knows I am not the type either, all I expect is that the employee look genuinely comfortable and happy with their role. There was only one customer behind me. I left a dollar tip anyway.
The ambiance was pretty good. There are books and magazines, as well as coloring books for children. It is cute and quaint inside and a little bit Jacksonville kitschy.
This is a decent to good coffee shop, but it is not by any means excellent or next level.

It always hurts me to ever feel the need to leave 1 star but in this case, there is no way around it. I have given this place way more chances then I should have, but unfortunately living in Jacksonville with so few of options, this tends to be a place I end up gravitating towards.
The biggest issue I have with this place is the lack of standard knowledge and customer service in this establishment. Although they may serve you with a smile, I have NEVER I mean NEVER had my order ever be correct. Whether forgetting an order with my phone order or leaving out additions (i.e. No avocado, when ordered or paid for) and being told there is no bagels when you can visibly see bagels from the counter! I had the highest hope but they were dramatically crushed!
A huge suggestion for you PONY ESPRESSO, train the people that work the from counter! Your food is good but the service received from the front is absolutely painful and extremely comical!

Stopped in for some road coffee. Sorry to say it was very bland and weak. McDonald’s has better coffee, I’m afraid. I thought the Pacific Northwest was really into coffee and a couple of places we tried were exceptionally weak. Don’t know what the deal is. Wife had some kind of pumpkin spice latte and she said it had little or no flavor either. I drank it for a while just because it was warm and i needed some caffeine (assuming it had some) but after a while dumped it out.

Coffee here is delicious! Our most recent visit however was not satisfactory. We went in the drive thru and once we ordered and paid she said «by the way our espresso machine is broken and they are fixing it now, so it will be a few minutes.» We then sat and waited for at least 10 minutes while they fixed the machine. I feel they should have told us the moment we drove up to the window and let us decide if we wanted to wait. Coffee is good so I’ll go back, but next time I go up to the window I’ll make sure their machine is working before I order. I suggest you do the same.

Friendly staff and cozy space– but the espresso was a horrid, burnt sludge. I threw mine away.

We had good coffee & chai here on a busy Sunday morning while waiting for other Jacksonville businesses to open. They also have a good selection of baked good and I think some breakfast entrees.

I really liked this place and was actually expecting something different when I walked in. It’s more than a coffee place (they serve wine and beer, and also have a nice menu).
I just got a soy chai latte and a slice of coffeecake. The latte was nice and creamy and perfectly spiced — very good. And the coffee cake had small bits of peach and blueberry and was absolutely delicious. I would definitely order that again. Also had a nice cinnamon topping — just the right amount, not too much. I hate when my coffee cake is loaded down with too much topping — this one was perfect.
I also really liked the space. It was bigger than I expected and had plenty of seating both inside and out. They also had an awesome old stove in the middle of the place which I loved. I would have taken a picture, but there was a guy sitting in front of it, so maybe next time.
Overall a great place to stop for coffee, lunch or a glass of wine. I’d highly recommend it.

I’ve had my share of good and bad experiences here. One waitress/​barista in particular was argumentative with me once and then slowly over two years manages to be friendly now and again when I stop by once or twice a week for lunch.
There are a few great items on the menu that I crave on the regular, yet their cinnamon rolls are ghastly-​nasty. How in the heck can you mess up the pastry with the highest potential for deliciousness? They did, that’s all I know.
Nifty atmosphere with good wall art. Nice outdoor seating area. Super sloooooooowwwww drive through service so never visit in a hurry since they aren’t fast food and the items are usually made with love.
I suggest they work on consistent customer service and quality control.

Friendly service for us. Very tasty breakfast also. They did mixup one of our coffees and then took other people’s orders before finally bringing the coffee after breakfast was over. They should have corrected the mixup immediately not waiting until the shop slowed. We will go again. It’s charming and worth returning. It takes more than a coffee mistake to keep us from returning.

Unfortunately I’ve only ever had sub-​par experiences here.
I hadn’t been in a very long time because of this but decided to try again today.
I ordered a 16oz Avalanche and a Breakfast Burrito.
The coffee just isn’t good– it was lacking in flavor and it honestly was just bland. For $ 4.25 I was hoping for a great drink.
Other than the fact that the burrito had the nice touch of being grilled, again it was just so-​so. It was $ 5.25 and I can get a much better and bigger one of the same style that tastes ten times better at Muchas Gracias down the road for less money.
I wanted it to all taste so good hoping maybe things had changed– but they haven’t.
If you want a nice coffee shop experience in Jacksonville– go to Good Bean.

Good food. Good coffee. Service isn’t what it used to be 2 years ago but still decent. Outside seating for a nice sunny day. Love the simple, basic menu :)

I have been here a number of times and the coffee and food are always good. I love their panini’s. There is plenty of seating and usually I can find a seat when they are busy. There is nothing worse than ordering and getting your stuff and then having no where to sit down. They have an excellent patio. It’s a cute local coffee shop, with a drive thru.

Service is way inconsistent, I am never sure if I am going to be greeted by a happy and cheerful barista or some rude dude that doesn’t seem like he wants to be there… the coffee and eats are good, just a bit pricey, but that’s Jacksonville for you…

I’m done with this place. Inconsistent service… One day, cheery and great service and the next, rude and disgruntled employees. Couple that with over priced everything, and you have a winner… NOT.
Got served cold coffee on my last visit with an apathetic counter girl acknowledging it was old. No apology. No nothing. For peets sake, it’s a coffee shop! It’s not that difficult.

Oh Pony, how I love thee, let me count the ways…
I flippin’ love this place! I discovered Pony Espresso several years ago when I first moved to Southern Oregon. In all the years since, I have yet to be disappointed!
The coffee is on point! Sometimes I throw a curve ball at the staff and ask them to put a shot in my iced tea and they’re always happy to accommodate my bizarre requests. I usually go there for lunch, but the breakfast is sure to satisfy as well. I personally recommend the sunrise croissant deluxe but again, whatever you order will be good.
I recently discovered they do lunch specials and opted for the Korean pulled pork sandwich. It was a revelation! Spicy & sweet on a delicious ciabatta roll. How could I not order it?
The inside of the coffee shop is on the smaller side and usually filled with the regular crowd, but the outdoor patio is great on a warm, sunny day.
The staff is always friendly and the service is great. Pony Espresso is truly the coffee shop gem of Jacksonville.

Amazing!
I had green eggs and ham special: An alt Benedict with hash browns, thin ham, poached eggs and lemon basil hollandaise. Loved it. My husband thought his burrito was oddly a tad sweet but otherwise good. We got a cinnamon bun to go for the tiny — thankfully covered in Orange cream cheese frosting that wasn’t overly sugary.
I had a hard time getting a feel from reviews. It’s an order at the front and they bring you your food place. About 10 – 12 tables, largest seats 6 – 8 people.
Extremely warm and charming.

Good coffee and decent eats but the girl taking orders at the register is extremely slow resulting in inexcusable wait times. She should be «back of house» to make this place more efficient and to give a better customer experience. Even the extremely pregnant employee ran circles around this cashier. Great baked goods though– try the cinnamon muffin or the cranberry scone! Yum! They also offer fruit turnovers, croissants, huge cinnamon buns, coffee cake– it goes on and on and all looked decadent.
The place is super cute and the outdoor seating is very peaceful on a sunny day. It’s über-​relaxing and it seems to be a must-​stop for all our local bicyclists :) They offer Ahuva bagel sandwiches that were nice but all sides are a la carte. I like that they have a drive-​thru and you can call ahead to have your sandwich ready to go when you pull up!
My final quibble: they make you wait to have them give you coffee refills up at the counter… With the plodding girl at the register, this can be an excruciating ordeal– prepare to wait several minutes just to get topped off. It’d be nice if they put the coffee atop the counter to let customers top off their own coffee; this place is tiny enough to police it so people can’t abuse it and steal coffee.