Suddath Relocation Systems

I will chart my progress of the absolute unhelpful company. June 16^th a packing company arrived and finished packing. As I was signing the paperwork, luckily, he mentioned that no one was actually scheduled to pickup my household goods. I immediately call the government service rep, as expected they had not ever actually looked at my file and were now in scramble mode to even find a company to move my goods or crate it. It is now one week later and all of my household good are still sitting in Clarksville waiting for someone to pick them up. I will update as this unfolds.

UPDATE: June 18^th: We called the DOD Transportation Office to help with getting our belongings in a more timely manner. They we great in assisting us and provided a drop off for today, June 18^th. The government had to pay Suddath an extra $ 1100 to do a Saturday delivery. Shortly after talking to the DOD, Suddath calls and say that THEY were able to get us a sooner delivery. Like they had anything to do with it! We also find out during the phone call that ¼ of our shipment was still in VA! They didn’t even have it all on the same truck and they are saying that they had to put it all into storage because we weren’t there when they tried to deliver it. You can’t deliver an incomplete shipment! Now they just defrauded the government out of $ 1100.
Of course, we called the DOD back to inform them of this.
Now today is June 18^th. We are so excited to get at least ¾ of our stuff (the other ¼ is supposed to arrive on June 20^th). The drivers pull up this morning and we do a walk-​through, they set up to bring in our shipment and guess what? They brought the wrong truck!!! Not our stuff. I am beyond pissed. Now we have to wait 3 hours for the driver to go back and pick up the correct truck.
Holy Hell, Suddath! Can you do anything right?!?
Additionally, they originally said we had a 13,300 lbs shipment (2,300 over our allowable weight). There’s no way in hell, we said. Re-​weigh it, we said. Fortunately, the DOD demanded a re-​weigh also. The re-​weigh total: 9,100 lbs. Nice try, Suddath.
I don’t know what else will go wrong, but with this company, anything is possible.

11.5 months of arguing with senior management to be compensated for damages IS RIDICULOUS!!! Nothing offered to make it up to us or keep us from contacting the DOD about Suddath being in BREACH OF CONTRACT. 90 day MAX allotted time to issue checks for damages (***which btw, we had a $ 22k claim bc nearly EVERYTHING was broken or ruined by this incompetent company’s ability to hire respectable movers***). Hopefully our negative experience will force the military to reconsider allowing these crooked people to handle military moves. They made a very challenging transition seem impossible in many different ways over the course of the YEAR it took to just get the MINIMAL amount of money to fix our things. The money offered to fix our furniture was never enough to actually have anything professionally refinished and now I’m personally having to do all of this on my own with no consideration of my time and labor either. I believe Senior Management needs to reconsider how they speak to customers voicing concerns they’re having AND in the event management makes a mistake– management needs to make it up to the customer. MONTHS over arguing the fact that they still owed us a good amount of money going to lied to by the highest ranking employee we’ve spoken to repeatedly. When the mistake was finally found and admitted by this supervisor absolutely no responsibility, compensation or consideration for our time was ever taken. Business ethic and operating in good faith are not priority to this company and it is a shame they have the ability to make the lives of military personnel and their families so much more difficult. The very thing the Department of Defense subcontracts to these companies to handle is exactly what they have failed to do.

If I could give zero stars I would. In all of our years in the military, with 6 moves already under our belt, I have never had an experience like this. Just total miscommunication after miscommunication, even though we were really clear about the dates we needed from the get go. Suddath should not be allowed to accept so many military contracts if they cannot fulfill the terms. The agent we spoke to repeatedly, the one assigned to us, was not helpful and extremely rude. She told us there was nothing they could do for us, and thousands of people were in the same position. So you are screwing thousands of people? Awesome. It may not seem like a big deal to push delivery back a week, but it is. With four kids, 2 dogs, and no hotel to stay in, it’s an extremely big deal. This company doesn’t give a shit about you, or anyone they are moving. I’m reporting this to JPPSO, and every single point of contact I can find that is associated with my move. NEVER AGAIN will we use this company. I’d rather pay out of pocket.

UPDATE: After several emails the fine folks at Suddath offered me $ 2350 for my $ 7500 worth of missing items. An absurd amount since I had a China hutch that was appraised for $ 2600. Don’t be fooled by the «We are sorry for your inconvenience» responses. These are merely their method for controlling collateral damage. I haven’t been contact by any sort of Customer service representative, quality assurance personnel, or President of the department. Five months since the delivery and not a word. Except of course to offer me a third of the cost they’re responsible for.

I was only in the beginning stages of a military move with them. I just left my transportation office after demanding my contract be removed from them. Their lack of communication and disregard for the customer was my major complaint. Hopefully our move will go smoother now that another TSP has been assigned.

Horrible experience! Pack day was awesome from start point and the delivery guys were outstanding (who are the real people that do the work) but the ones that sit behind the desk are terrible. They send you an email 30mins after they are gone til tomorrow. Half my things broken and was noted on their so called bingo sheet and yet still awaiting a call from them. Not impressed at all. They were suppose to unpack as discussed but they never did. Whitney smith told me at start point that the guy who took the furniture down will come back out to put them back together (Lie). My furniture was put back together wrong with pieces laying around that I don’t even know. So much for rest assured, clearly no leadership or whatsoever or follow through to solution and customer satisfaction.
Here’s what happened afterwards, a lady at the office got in touch with me and resolved my issues with a refund. Even though I got a refund of the few items that were damaged but there was a lot more which I could not have claimed due to non proper set up of the movers which damaged the items but Beatrice Kimes was able to assist and alleviate some of the issues. Yay!!! Thanks Beatrice!

It looks like there are many of us who have had the same experience with Suddath.
I am writing this review because I am not only displeased with my relocation and how Suddath has handled it, but I am also hoping (based on other reviews here) that if I write this. That Suddath might actually acknowledge my attempts to contact them.
We moved from Hawaii to San Antonio in December. We received our HHG, or I should say that we got most of our HHG, right before Christmas. When the crates arrived at our house I looked them over and some of the seals were a little loose but I just chalked that up to the trip across the Pacific.
As our crates were unpacked, we saw that several items were damaged. We had two of our son’s mattresses that has mold on them as well as several other items. On top of that, there were many items that were broken, including a table that was broken in half! To top it all off, we were missing 5 boxes at the end of the unpack.
We filed our claim within two weeks (leaving ample time to go through everything) and received immediate acknowledgement that our claim was received. This was 57 days ago and we have yet to hear anything despite our attempts to call and email Suddath. For military moves, Suddath has 60 days to extend an offer for our claim. There has not been anyone scheduled to come by the house to look over the damaged items. Oh! By the way, the total for our damaged and missing items… over $ 13K.
Maybe Suddath will demonstrate that they actually care in the next 3 days but I don’t see that happening. After reading what others had to say, I guess I should not receive anything remotely close to what it will cost me to repair or replace my items.
The good news for me is that I will not hesitate to write a letter to Congress. Seeing everyone else’s reviews here, I am even more compelled to raise as much of a stink as I can!

They helped me at each and every step of my moving process. They were always there to ensure the moving company was following all the required guidelines as well, and reminded me of proper policy whenever I was confused. Thank you!

Suddath was assigned as my TSP for my Military move from Hawaii to Missouri. They were kind and courteous over the phone and e-​mail. Yes, they called me and e-​mailed me, there was great communication the entire time. There are only a few companies available to pack and ship in Hawaii, and the crew I had was pretty good. I did have one issue that I brought up with Suddath and they tried to correct the problem right away. Also, on the delivery side in Missouri, I didn’t have an address until last minute. I was able to schedule delivery the day after I received keys for my house so that was amazing. I have done 4 different Military moves, and this last move was the best, I owe most of it to Suddath, thanks!

They took excellent care of my move here in Jacksonville. They are the best! Highly recommend.

Friendly staff, stayed in touch and always followed up. Everything arranged and executed as expected.

Bottom line up front: Suddath Government Services represents the very worst in big government contracts. When they handle your military PCS move you’re not a customer, you’re just a number — just a tiny line item and you’re treated as such. They know that no amount of squawking from military members will make a dent in the massive government contract award process. When you make arrangements for your next PCS, log into the Defense Property System and list Suddath as a TSP you do NOT want handling your move.
The problems with my most recent PCS started in July 2015 during packing and pickup at the origin (Washington DC area). The origin moving company (selected by Suddath) was beyond incompetent. They were late, rude, and literally slid my belongings down a staircase on a cardboard slide rather than bother with carrying them. Obviously that is more of a problem with the local movers than Suddath. Suddath’s problems manifested later.
Suddath busted their required delivery date (RDD) by seven days. They busted it because my shipment sat in a warehouse somewhere in Maryland for nine days after it was loaded, leaving a mere two days for the shipment to cover the 1600 miles to San Antonio before the RDD. The best explanation I got from their representatives was simply «The summer is busy.» No kidding. The summer is always busy and managing that volume is their job. There were no natural disasters or terrorist attacks making this summer unique, nor was my move short notice. They had two and a half months from the time my move was assigned to them to the time it was executed.
The Defense Travel Regulations (DTR) provide for «inconvenience claims» to be filed against a TSP that misses its RDD. However, unlike damage claims, which are tracked by the government through DPS, inconvenience claims must be filed directly with the TSP and this is where Suddath’s complete disregard for its military customers became glaringly obvious. On 30 July I emailed the three representatives I had already dealt with while coordinating the move asking how to go about submitting my inconvenience claim — I was ignored. On 19 August I used Suddath’s website «contact us» form to ask the same question — I was ignored. On 23 August I asked the Suddath adjuster who was assigned to my damage claim — she said she would look into it. On 9 September, having not heard back from the damage adjuster, I emailed again stating that I was going to the Military Claims Office to start legal action. She promptly replied with the appropriate email address to use for my inconvenience claim.
After some back-​and-​forth to get the paperwork in order, I submitted the last of the necessary documentation on 13 Oct. The DTR require the TSP to reimburse the customer within 30 days of receipt of all documentation. I heard nothing until 3 Dec when I was told the check was being mailed the following day. After nothing arrived for several weeks, I sent an email on 4 Jan 16 stating I had not received the check. That email was, like so many before it, not replied to, but the check finally arrived a couple days later, dated 6 Jan 16, and it was for the absolute minimum the DTR required. The even took the time to weed out individual receipts for transactions they felt didn’t qualify as items I had to purchase exclusively because of the late delivery.
Start to finish my claim took over five months. Through all of it, the sparse communication I did receive was entirely form letters and form emails. Absolutely zero effort was made to have a conversation with me, despite my repeated attempts. Suddath has a massive government contract. They know they don’t have to «earn» our business as military members, and as such they don’t even bother. If you discover Suddath is assigned to be the TSP for your next PCS, do whatever it takes to get it reassigned to someone else.

I had a great experience during my move. The workers were polite and thorough. Moved two truck loads of stuff in around 6 hours and then put everything together. A piece was misplaced for my son’s crib qnd they didn’t leave until they had found it to complete his bed.

First off, they changed schedules after we agreed so me and my husband had to move earler than we were expecting.
ALSO This company’s workers TOOK/​BROKE ALOT OF MY SHITS.
I had bonch of stockpiles and they took ALOT of those items and MISSING worth of about $ 400 or so. PLUS smashed stand lamp, scrutches ans small hole on table, couches, organizer and etc… of corse I claimed about it and they offered me only $ 300…
FOUND AN EMPTY PACKAGE AS WELL when I was unpacking…
I DONT UNDERSTAND WHY THE HELL THIEF HAS A JOB TO WORK?!
CRIMINAL SHOULD GO TO JAIL!
they were lucky I didnt call police coz I would call police if my husband didnt accept their offer.(He accepted their offer without asking me even its my stockpile)
BE CAREFULL IF YOU HAVE ALOT OF STUFF BC THEY MIGHT TAKE YOURS…
I think a box was missing too when I checked all the boxes but they were like oh i think this is it and pointed at the item i already checked for.
I CANT TRUST THIS COMPANY.
P.S,
My husband was in the MILITARY.
What kind of low life fuckers stole something from military family?!
seriously…

Very friendly staff, kept in contact and answered all of my questions promptly and professionally. packed us a day faster than expected and no lost items, a few scratches but nothing serious.

Worst PCS I have ever had! First and foremost my HHG sat at origin 4 days past my RDD. Then once they arrived it took almost 2 more weeks for me to get my HHG. This PCS was less than 400 miles as well, from Colorado Springs to Albuquerque. So I was without my HHG for almost a month because of these incompetent idiots. No washer or dryer, no fridge, no pots or pans. Luckily I do not have kids or it would have been hell.
Christina, my move coordinator never answered her phone. I would send her emails and ask her to call me and she would email me back and never call me. She was very rude and evasive on telling me about my RDD, she just kept telling me my stuff will get there when it gets there. I told her that we were told by someone that worked there our HHG would be delivered 17 Jun and she never responded to that. I then sent an email saying I was going to file an inconvenience claim and then she passed me off to someone else. When my stuff was finally picked up I got an email from Laura telling me my stuff was on the way. Then when my HHG finally got to the destination I was contacted by Zach, why did I have to talk to so many different people?
Then I got an email saying my company had been chosen for delivery and the phone number for that company provided to me was wrong, these people are really bad at what they do and it is sad! I do not understand how the government can keep a contract with these people. I am doing everything I can to make sure they do not pick up anymore Service Members HHG.
So now, 2 months later after I have filed my claim for the items they broke and damaged during my move, I have been lowballed and insulted by this company once again. My kitchen table is irreparable and I paid over $ 1000 for it. Guess what their offer is, $ 90! I didn’t leave a zero off, $ 90. They also denied one of my claims saying it was pre-​existing. Well I saw the movers open the crate my fridge was in and the handles for the fridge fell out and hit the ground in front me but they say it was pre-​existing, so what I saw didn’t happen according to them. I guess they like calling their customers liars as well. The movers ruined my wife’s Michael Kors purse, it was brand new and in mint condition when it was packed. They packed it in the bottom of a box with a ton of things on top of it. The leather looks like crap and the purse is ruined but they say it has no visible damage. So again, I guess I’m a liar. My washing machine has some damage and their offer was $ 60, that’s a joke. You cant even have someone come out and look at it for that price. These people are straight up, absolute crooks and take pride and joy in screwing over military members. I have sent them multiple emails since their insulting offers to try and make sure I was reading their offer right and they continue not to answer me. I even emailed the supposed head of the claims department and nothing!
Do yourself a favor and make sure you can get a different carrier if you are scheduled with them, they will never touch another thing of mine, that’s for damn sure!!!

Very friendly staff. They took excellent care of me during my military move from El Paso to San Diego. Highly recommended!

Military relocation from Whidbey Island, WA to the DC Metro area. Only complaint I have was there was no «eyes-​on» visit/​weight estimation prior to the driver showing up (the weight estimation was done over the phone; not a huge deal, but it was a minor inconvenience for my wife to have to walk through each room & go over the details). Otherwise, Abdi Ramirez or her counterpart were in contact each step of the move. The driver we had (Andre Orlando) was professional, courteous, & punctual. Everything was packed well. We timed it to arrive at our destination the same day as the driver & our stuff was moved from the truck directly into our house. Nothing was broken or damaged & Suddath followed up after the move.
Honestly, I didn’t read any of the Unilocal comments prior to writing this review, but at least in my experience, it seems like they have fixed the issues other people have mentioned.

Horrible Company & experience!!!
I am a single mom and an active duty Coast Guard member. This company was used to move my furniture from Arlington, VA to Vancouver, WA (just north of Portland, OR). They did not properly pack and ship my large ticket items resulting in my daughter’s dresser, both of my couches and several other items being destroyed. I filed a claim for he damaged goods right away and it has been about 100 days since my claim without resolution.
The claim process has been extremely frustrating. Per their contract they are required to compensate me the full replacement value of the damaged furniture. My couches in particular have been a sticking point. When they packed the couches, they removed the cushions and then packed several boxes on top of them including the arm rests. The result is the support beam on the large sofa was broken and the arms are now warped and do not have the cushion to support them. i purchase them both from pottery barn because I finally could afford nice furniture and am nearing retirement from the Clast Guard so my moves should be coming to an end.
The initial offer (after waiting 60+ days for it to come) for both couches was $ 500. I sent in documentation to show how much it would cost to replace the furniture and after waiting an additional 30+ days they raised the offer to $ 600 for the love seat and $ 660 for the grand sofa. i cannot purchase one sofa at a discount furniture store for the same quality sofa for the combined offer Of both couches. They have not responded to my complaint and I am likely to wait another 30+ days for a rebuttal to my claim.
The truly disappointing part of the whole thing is that it’s Thanksgiving and I don’t have useable sofas for my family to sit on. This is also likely to go past Christmas without resolution. This company was careless and negligent with the handling of my furniture and are now giving me the run around about honoring thier duty to replace the furniture that was damaged as a result.
I do not make a lot of money as an active duty Coast Guard member so I have to choose now to give my family a good Christmas or replace the furniture out of my own pocket so we can spend quality time together In one space.
It is disappointing and frustrating that I am in this predicament as a result of their negligence and they don’t seem to care. From the abundance of other reviews on here from other military members this also seems to be a pattern with this company and the service it provides military members.