The Uptown At St Johns

I got an apartment at the Uptown at St Johns for the time I spend in Jacksonville for work (about one week out of the month). The staff has been very accommodating and understanding to my unusual circumstances for living there. Given that I dont have a lot of furniture there, I love that I can use the club house as a lounge area when I have some down time. The pool and gym are wonderful amenities to have as part of living in an apartment.

Uptown at St Johns is a beautiful community and so close to great restaurants and shopping! I have been in the area since October and still haven’t eaten at all of the great restaurants! The staff is great and the community is close to the highway and easy to get to everything!

Absolute worst costumer service I’ve ever had at an apartment complex. Let me clarify that I have never lived here but attempted to schedule an appointment to see the complex. I talked to a woman named Amy who was overall very friendly and willing to help. We talked and she said she will get back to me on a appointment the next morning. The next day, no phone call. So I called again and another person answered the phone. I told him I was expecting a phone call from them. He apologized and said he would get Amy to call us back and schedule an appointment. No phone call that day or the next. So I foolishly decided to give them one more chance and reach out to them one more time. This time it was Amy who answered. I asked her why I haven’t heard from her at all and she was very apologetic and gave me excuses that she was «busy». I hardly think she was busy enough to not schedule a simple appointment after numerous attempts of contacting them but I told her we can forget all that and continue forward. Well she told me, yet again, she will contact me back ASAP about an opening. Well, big shocker she never contacted me at all. Worst experience I’ve ever had for such a miniscule thing. I can only imagine what difficulties I would have with any other requests from that office.

OVER Promise, UNDER Deliver is the best way to describe this complex.
I believe I am being generous by giving this place a star. Please be warned, this place is not worth the money you will spend. They claim they provide many amenities that simply do not exist. Courtesy trolley to town center? Never seen one. Cross fit room? The room exists but they’ve never hosted one free class as promised during the tour. Tanning booth? Took them 4 months to get it up and running and they never clean it. Parking? Atrocious… there is not sufficient and convenient parking for residents and guests. I live here and have been towed, my complaint was ignored regardless of my attempts. Myself and many residents have left for work on several occasions with green towing warning stickers that do NOT come off, they have to be scraped off with a razor and wiped with goo gone to get the adhesive completely off your window. Resident functions? I have only seen one notice ever in the year I’ve been here.
During a heavy rain the floor drains back up in the hall ways. Though the apartments look nice the, construction is garbage and was sloppily assembled. When I first moved in, a drawer in my bathroom would not open and it was put on lop sided. You will never get a staff member on the phone when you call and will always have to leave a message. They do not return phone calls promptly. Fire alarms have gone off on the middle of the night several times. Random apartment checks and threats of fines and incarceration regarding fire alarms have been received by residents.
The staff is friendly, but often not extremely helpful when there are issues. It takes diligence and constant follow up to get an answer regarding most matters.
The best thing I can say about this residence is the maintenence staff. They are helpful, timely and skilled at their jobs.
I have wanted to move out of here from day one, it is a disappointing apartment complex. It is sad to hate where you live, but I do.
Good luck!