Val-Uvision

Excellent friendly staff and clean office. Dr Kawa very thorough, kind & knowledgable. First Optometrist to ever give different options for my contacts. I enjoy general ease of vision so much better now! Thanks to all here!

This review is for the San Jose Blvd. location, I have not used other Valuvision locations. BUYER BEWARE about their «All Sales Final» policy, this includes when THEY don’t get it right. I got new glasses in Feb. Finally after a few adjustments, (none of which worked) to prevent the nose piece from digging into the bridge of my nose, and the arms of the frames from making indentations on the side of my head, I went and got a second opinion from another optical store. Sure enough, my suspicions were confirmed, the tech who «fitted» the glasses and took measurements didn’t catch that the frames I’d choses were not wide enough to fit properly, nor measured correctly. When I called to inquire about what type of customer satisfaction policy they had, I was reminded that ALL sales are final. Because I waited a few months before I finally was fed up with not getting a good fit, I thought maybe that was why they would not stand behind their service. But, as I understand it, «All sales are final» begins at the time you pay for your glasses.

don’t waste your time or money and be careful with their frames. i bought two pairs of glasses and as i walked out the building with my hand on their front door, one of the lenses fell out and when i turned around to complain, they tried to say i did something to the glasses to make it happen. then they went in the back and found an old screw and put it and gave them back to me. that was my customer service. i recently pulled out the second pair and the nose guard came off. i will never go back there and would not have gone in the first place had i known.