Arborway Auto Service

This place is great. I have been taking my car here for oil changes for years, and for regular upkeep. My boyfriend takes his car here as well. Their prices are reasonable and they are not trying to screw their customers over. We value the opinion and advice of the people who work here.

These guys are so nice and so honest and fair. My flat tire light went on and I thought it was driving off. They checked tire pressures and idealized them, drove it– twice — found nothing wrong and returned it. Charged me nothing. I’ll be back!

Frankly, the best, most trustworthy garage I’ve ever gone to. Never recommend expensive service you don’t need, always try to find the easiest and most cost effective solution to keep you safe behind the wheel without killing your wallet.

i have never had such a great experience when getting my auto fixed.
The estimate was accurate, the work was done on time. I was late picking up my car and the owner — yes the owner stayed 30 minutes late for me on a friday night so i could get my car for the weekend (and he was pleasant to boot). he has a customer for life. And with all of the above he was half the price the dealer quoted me and did more work. He deserves more than 5 stars for this effort!!!

We’ve used Arborway Auto for state inspections, oil changes, tire changes, a battery change, and dozens of repairs over the years. In fact, this is the only place we bring our car now. I’ve used many auto service centers during the course of my adult life, and by far the service and expertise I’ve encountered here has outweighed them all. Greg is the most personable employee and always takes the time to explain diagnostics, repairs, and cost breakdown without being condescending or sarcastic — a relative rarity in some parts of this country. And Mike is extremely knowledgeable and accommodating. Most simple repairs can be completed by the end of the day which is just fantastic. The location and hours are very convenient too. Highly recommended.

1 yr later after getting a ball joint replaced at this body shop I went in on my own to replace my brakes. Turns out that there was a bolt missing holding holding in my caliper. Not only that but the thread was stripped. There is no way not to notice this when replacing a ball joint because you need to remove the brake component. I’m assuming when re assembling the caliper the mechanic used air pressure to tighten the bolt and stripped the thread on the knuckle. Then moved on w/​o taking corrective action or even telling me. Eventually this brake system would have failed on me. Not a nice thing to brush under the rug.

I highly recommend Arborway. Greg provides great customer service. And while I’m not a car expert, they seem to have done a really good job on servicing/​repairing my car, and the prices seem very reasonable to me.

I brought in my car for an inspection, oil change and to get the tires changed out. Greg was the nicest mechanic I’ve ever met (I always expect a little gruffness but the dude is downright cheery). He gave me a call and told me 2 of the tires we brought in were bald and recommended exchanging them with cheaper tires of equal quality, saving us hundreds. He also said, although we didn’t need t for inspection we should change the cabin filter and battery. I told him we were trading the car in a month or so and he said not to worry about it then, but we should definitely get new tires because they make the car look better maintained and we’ll make back the cost in the trade-​in value.
I trust him completely and I’m so excited t find a friendly honest mechanic in JP. Go there and you won’t have to worry about getting screwed over!

I have brought my car to Arborway several times now, and I have been nothing but impressed with the service that Greg and his guys provide, with a smile no less. When we had a persistent problem, they took the car back and made it right. They also check up on things whenever the car is brought in — and recommend things like new wipers and oil changes as needed. Greg also offered to print a record of services if we ever decide to sell the car, and discussed whether selling or keeping the car was the best option. I’m a huge fan!

My family has been going to Arborway for three generations, and they have been absolutely fabulous every time since the beginning! They are friendly, explain things clearly, and NEVER try to get more money from you than necessary… they are fair, quick, and trustworthy. Greg, Mike, and co. are wonderful. Very highly recommend!

Everyone at this shop is really nice. They’re really good about calling back and getting the car done when promised. Highly recommend!

I broke the passenger mirror (!) and I went to Arborway (love, love, love Arborway!) and they checked how much it would be to get same mirror from dealer — $ 99.
Suggested I go to JP Glass — went in, they looked it up and it was $ 45. installed!!! fast and efficient and friendly! I almost want to have a broken something just to go back!
With Arborway at my back, I don’t feel the stress of owning a car. Thank you!

I love this place for a variety of reasons. They are always friendly, forthright, honest and knowledgable about all things mechanical. I was about to bring my Subaru Impreza 2011 to the dealer for the 30,000 tune up but when I found out they were going to charge close to $ 1000 I starred shopping around. These guys only did what was actually needed and charge accordingly. It was less than half of the dealers fees. I recently sent in for a last minute inspection on Friday afternoon and they had me out of there in 15 minutes. And because it happened to be my birthday they gave me a free brake light that I needed to pass inspection ! Nice guys!!!

This morning, I realized one of my front tires was low, the result of a slow leak that sped up. I went straight to Arborway Auto Service, showed them my tire, and asked if they could look into it. They were so polite, got straight to work, and fixed my tire in no time flat (pun intended). In addition, they showed me another tire that might be having an issue and gave me short– and long-​term advice to monitor and resolve the issue. I have been on the receiving end of condescension and/​or the withholding of information at other shops – not at Arborway. They were professional, friendly, honest, and didn’t charge me an arm and a leg or hype potential issues to make a bigger sale. They gave me information and options and trusted me to make decisions for myself and my car. It was a great experience. I will definitely bring my car here again.

Once Again Arborway Auto saved the day. Went to them after a dealer «assessment» and they told me what I really needed to fix and worked me in to their busy schedule. Helpful, honest, accommodating, trustworthy, dependable, professional and amazing guys! Thanks again Mike and Greg!

Great service, immediately. These guys are my go-​to when I have a sudden flat. They’ve never failed me.

I have had my car repaired at this place once (and almost brought it back again recently). The first repair: they fixed my pressure plate just fine (albeit for more than the entire value of the car) but the other problem wasn’t fixed. They did manage to charge me $ 175.59 to replace the sensor and wouldn’t listen to me when I told them that other mechanics have replaced the exact same part. Predictably, the check engine light came back on within a day of getting my car back. They made no effort to help me out when I called about it, instead offering to try replacing the other sensor.
I know! Let’s take multiple, expensive stabs in the dark until one works!
Recently, I brought my other car in for a diagnostic/​estimate. This time, I dealt with who I can only imagine is the owner. He made me feel like I was some kind of valley girl (I am a 6′ 1″ man) who knows a bit about cars. He was completely unwilling to let me voice my observations (which even if they are false or misleading are ALWAYS a good way to find out what is wrong with the car).
I know that he knows more than me about cars, obviously, but what’s the point of being dismissive toward the person who is paying you handsomely? It took them a whole day to look at my car and their estimate was astronomical. Suspicious, I took the car for a second opinion somewhere else and, not a surprise, Arborway had missed some important items. The other mechanic (in Medford) charged me half of what Arborway was estimating and even fixed some other things that Arborway missed. How do you miss a bad alternator!!!
I do have to mention that (the other guy in the office) Greg treats people with respect and kindness.
Update: Today, the owner contacted me regarding my review. He was offended (rightly so) and he set me right and had me apologizing by the end of the conversation.
He was very nice and I’m actually considering bringing my car in but it’s hard since, in a service industry, you always have that fear of repercussions (though after that conversation, I don’t think he’d ever try to wrong me again). I’d urge anyone to voice their disapproval to Mike if you ever have a problem; today, demonstrated that he will go out of his way to explain, apologize, and make it right. Not the cheapest mechanic in Boston, but definitely the most civilized… and thorough.
What an absolute gentleman. I know other business owners who would’ve resorted to threats or petty name calling but this guy really took the time to not only discover who I am but explain his situation. I didn’t have my needs perfectly met by Arborway, but I do have to say that they gained my respect. I’m glad there are good people out there.
Wishing you guys all the best with your other clientele.

I called on a Monday, and had an appointment on a Thursday.
I brought it in Thursday, and four hours later I had an oil change, inspection, four new tires, alignment, and newly-​repaired directional.
Fast, courteous, and professional. I can’t think of a bad thing to say about these guys.

These guys are just the kind of real-​deal, no-​bull, on-​time kind of car repair I had been looking for. Greg is super helpful, and when he called me to tell me what was wrong with the horrible noises coming from my car right before a road trip, he was straight with me.
«Your car sounds terrible, but it’s drivable and nothing is mechanically wrong. You’ll need it fixed eventually. I can fix it now, or I can fix it later. Whatever you want.»
He knew I was under time constraints, but after assuring me the car would be fixed on time, I said «go for it» and it was done early!
I really appreciate the honesty and straight-​forwardness, the advice, and the reliability. Plus, Greg is a super nice guy.

I’ve now taken my car to them for its 60,000 mile service, albeit at 62k, and I feel there is no need to make this a long update, except to say that Greg’s service — customer and auto — is exceptional.
This is the kind of guy I will go to when this car is dying and ask him what cars I should test drive. The kind of guy I want to bake brownies for, if only they were open when I got home from work or on the weekends (and no I’m not single). The kind of guy I want to simultaneously tell everyone about and keep a total secret.
Shhhhh…