US Post Office

I don’t have problem with delivery, but going to this post office is a painfully slow experience. I like the 24 hour kiosk, but yesterday when I went, it was broken, so I waited 20 minutes (3 people ahead of me) to drop an already-​paid-​for package.

They lose packages all the time. apparently staff scan packages in the truck as delivered before actually delivering them and then deliver them to the wrong address. Lines are always painfully long.

Never less then a 40 minute wait and usually only one person working and a broken computer and an out of service self service machine. Really a huge waste of time and would be much better to drive the extra 2 miles to the next post office

The utter crappiness of the JP Post office is now legendary. It is a massive LOCAL EMBARRASMENT! If it were possible to give NO stars, I’d do so.
Always, the line is long and while various employees are milling around in the background, none jumps in to help the lone on duty clerk with the growing line of customers which is often out the door. The service is often surly and when problems arise, no one takes responsibility or knows what to do other than to do their best to get rid of you.
My sister in Wisconsin sent me by priority mail a used laptop for my son which was guaranteed by the USPO to arrive priority mail on October 8^th. Today is October 14 and I have not received it. For reasons still unexplained to me, the tracking history marked it as «delivered» to some undisclosed address in Roslindale, even though I live in Jamaica Plain. The JP Post Office were totally ineffective in helping me find it and failed to return phone calls. So, when I showed up in person day after day they regarded me with increasing hostility and just wanted me to leave. At one point the manager who I was trying to get some information from announced to her underlings that it was time for her to leave and without letting me know who would take over helping me, she just split. When I showed up again the following day and saw me she just rolled her eyes once again sending me off on my way with no information but with a huffy attitude which said «please get off my back and go away». Today I got a phone call from someone at the PO saying they’ve found my laptop and I should go and pick it up from Roslindale PO. They seemed put out when I suggested that since my sister paid for it to be sent to my home address in JP, they should deliver it there. After some time of being left on hold, the guy finally agreed he will have it delivered (as paid for !) to my house. Let’s see if it actually arrives. Bottom line: NOT ONCE did anyone give me an apology.
Let’s put the JP post office out of its misery and close it down. Wasn’t that the plan? They are incompetent, rude, lazy and anyone who sets foot in that place comes out in a much worse mood than they went in. If the Post Office was a business, it would have died a sudden death years ago.
update: see insane tracking on my «guaranteed 2 day priority delivery» (still not delivered)
Product & Tracking Information
Postal Product:
Priority Mail 2-​Day™
Features:
Insured
USPS Tracking™
Date & Time
Status of Item
Location
October 15, 2015, 8:46 am

Out for Delivery
ROSLINDALE, MA 2 131
Your item is out for delivery on October 15, 2015 at 8:46 am in ROSLINDALE, MA 2 131.
October 15, 2015, 8:36 am
Sorting Complete .
ROSLINDALE, MA 2 131
October 15, 2015, 6:48 am
Forwarded .
ROSLINDALE, MA
October 15, 2015, 6:47 am
Arrived at USPS Facility .
ROSLINDALE, MA 2 131
October 15, 2015, 5:39 am
Arrived at Post Office .
ROSLINDALE, MA 2 131
October 15, 2015, 2:39 am
Arrived at USPS Destination Facility .
BOSTON, MA 2 205
October 14, 2015, 3:20 pm
Departed USPS Facility .
ROSLINDALE, MA 2 131
October 14, 2015, 10:17 am
Forwarded .
ROSLINDALE, MA
October 14, 2015, 10:17 am
Arrived at USPS Facility .
ROSLINDALE, MA 2 131
October 9, 2015, 8:53 am
Out for Delivery .
ROSLINDALE, MA 2 131
October 9, 2015, 8:43 am
Sorting Complete .
ROSLINDALE, MA 2 131
October 9, 2015, 7:50 am
Arrived at Post Office .
ROSLINDALE, MA 2 131
October 9, 2015, 5:22 am
Arrived at USPS Destination Facility .
BOSTON, MA 2 205
October 8, 2015, 9:55 am
Forwarded .
ROSLINDALE, MA
October 8, 2015, 9:54 am
Arrived at USPS Facility .
ROSLINDALE, MA 2 131
October 8, 2015, 8:45 am
Out for Delivery .
JAMAICA PLAIN, MA 2 130
October 8, 2015, 8:35 am
Sorting Complete .
JAMAICA PLAIN, MA 2 130
October 8, 2015, 7:21 am
Arrived at Post Office .
ROSLINDALE, MA 2 131
October 8, 2015, 4:43 am
Departed USPS Destination Facility .
BOSTON, MA 2 205
October 8, 2015, 4:40 am
Arrived at USPS Destination Facility .
BOSTON, MA 2 205
October 6, 2015, 9:48 pm
Departed USPS Facility .
OAK CREEK, WI 53 154
October 6, 2015, 6:25 pm
Arrived at USPS Origin Facility .
OAK CREEK, WI 53 154
October 6, 2015, 5:58 pm
Departed Post Office .
GERMANTOWN, WI 53 022
October 6, 2015, 1:05 pm
Acceptance .
GERMANTOWN, WI 53 022

Terrible delivery service, terrible in-​branch service, terrible customer service. Missing packages, long lines, slow staff, unresponsive management. Just terrible.

Incompetent. My experiences with this post office have been mediocre at best. They misdeliver and misplace packages and mail, and often have held packages or certified mail without any notification. Several times I have gone to pick up packages and they can’t find them. There is almost always a long and slow moving line if I am unfortunate enough to actually need to go there in person. Ugh.

Can you move any slower? There were three people ahead of me and it took them 20 minutes. I don’t understand why it takes so long… I also placed a hold on my mail, confirmed that hold, and came back a week later to find my mail on the floor of my hotel lobby including all my packages. What. This location is among the worst I’ve been to.

Horrible place. Lines always long, one lethargic person working… Whenever I come into this door I always end up trapped for at least half an hour. I wish I would never have to come here :(

There is a serious ongoing problem with mail delivery on Route 24 in Jamaica Plain which my husband and I have tried to address on the phone and in person numerous times.
My neighbors and I have had the following problems ever since our former mail carrier, Shawn, and then, briefly, Ping, left. (We had no problems with them – in fact they were incredibly professional.) Since then:
* We have had missed days with no mail delivery, the latest being riday. This was especially odd as I saw the carrier driving down the street – yet nobody on that street or the surrounding streets received mail.
* Mail is misdelivered on such a regular basis that it’s noteworthy when we don’t get mail meant for others. We redeliver it to the proper people whenever possible, but sometimes it is so far away that we are forced to give it back to the mail carrier to redeliver.
Naturally, we assume that our own mail is being left at other’s houses; thus, we have no assurance that we are getting our mail. We are dependent on our neighbors volunteering to act as our mail carrier.
* We have missed mail, including credit card bills. We have been fined with late payments due to missing bills. Paychecks have been delivered late. Other checks may never have come. Magazines come late, missing, and some look as though they sat in a puddle for a period of time.
*Mail comes late, very late at times. We’ve gotten mail as late as 9PM.
*Neighbors have missed delivery of their medication.
We have called and visited the post office to complain numerous times. Each time we are told that the carrier, Steve, «owns the route» and thus nothing can be done. While I support unions, I cannot believe that their protection overrides our right to correct and daily mail delivery.
This problem needs immediate and ongoing attention. If it is this bad now, in the summer, we can’t imagine what the winter could hold. I work at home and am dependent on the mail to conduct my business. Many others in the area are in the same position.

This post office regularly loses or flat-​out steals your deliveries, then acts like they can’t get in touch with their delivery men during the day. Supervisors at the branch will stonewall you if you demand action on these missing packages like their hands are tied, when all they have to do is have delivery men pick up their phones out in the neighborhoods.
If you live in the area, DO NOT USE USPS FOR SHIPMENTS. EVER.

I wish the higher ups at USPS would read Unilocal reviews. Yesterday: 3 registers, 4 employees. Guess how many registers were open? Zero. One register had something wrong with it, so all 4 employees were standing behind it staring at it and making occasional suggestions to fix it. Guys, I know staring at a broken register is way more exciting than helping the many customers waiting in line, but get it together.
One of the 4 had been working in the back until the exciting broken register attraction happened, and he came out with his blue shirt partly unbuttoned and dyed black shaggy hair, looking pretty much exactly like an Elvis impersonator. But even that only has so much entertainment value while I’m standing in line waiting for service.

After living in JP and using this location to send and receive various packages, I totally get the other reviews. The employees here move like molasses in January, and if there is ever an issue they disappear in the back for several minutes at a time. It just so happens that, since my previous review, every time I go there is a line of varying length with either only one or two employees behind the counter. Upon finally arriving, there always seems to be an issue with something, and it takes longer than it should. This is after I make sure all of my ducks are in a row, too. I have seen worse, but they definitely need to get their act together.

Avoid unless absolutely necessary. Lines are always long and the place is horribly inefficient. Go to the 24-​hour self-​serve kiosk if you can.
Went there for a passport application and the guy was horribly slow and inefficient. They processed four people in an hour. Took a check (state fee) AND then tried to also charge our debit card for the state AND post office fee. Okay fine, it’s over, right? Nope! They called back today saying they’d forgotten to get us to sign the passport application, so it can’t be mailed in until we go back and sign it!
Other fun examples:
–They deliver mail to our street #… but for another street.
–Refused to let me have a package because the slip had my wife’s name on it instead of mine. I go through the hassle of getting her to pick it up instead. When they get the package, LO AND BEHOLD MY NAME IS ALSO ON IT.
–Went to mail a package internationally… they were out of customs forms. Just… out.
–Constantly having unofficial lines for things (e.g., passports, package pick up, etc), but with no signage. So you just kind of have to know. Or ask. It depends on the day. Heavens forbid they have a SIGN.
Avoid! I recommend the Brookline Village PO instead.

This post office is the biggest waste of everyone’s time including the puñetas that work there. They’ve lost my mail, made me wait in that horrible line for an eternity, I imagine purgatory to be more thrilling that this post office. The supervisor I’ve had to speak to is the rudest woman alive.
Avoid this place at all cost. 0 stars.
I would rather have a mailing pigeon then give this post office my money.

So called office during business hours and the line is busy. Then I called toll free number and that too failed. Wtf is wrong with post office? This is beyond unacceptable. If I could get all mail emailed or even faxed would be the best thing to ever happen. USPS needs to be completely taken over by the government and just maybe they could improve.

Tonight I ran over a large stone while riding my bike approximately 25 mph down a hill. Thankfully I was wearing a helmet, but the crash left me with road rash along the entire left side of my body, an aching shoulder and severely wounded pride. It was still better than going to the JP Post Office.

I came across the Unilocal for this branch while trying to find their opening times, and I thought, «How could one negatively review a post office… all post offices are bad»
This one has set the bar for worst. Why on a Saturday would you have one person working there. This guy took 15 minutes to make a photo copy. There were 6 people in front of me when I got there at 9:15 and i I left at 10:12. Please explain. How does it take one hour to get through 6 customers at a post office. Your job is not that hard; I can’t imagine this guy working anywhere that requires actual skill

I walked off on a transaction without finalizing the sale and the teller STOLE $ 20 cash back from my debit account. Since I had no proof because I walked away, the woman got away with it.
This is one of the worst post offices.
When they deliver a package to my house, they don’t bother ringing the doorbell. They just leave a slip, saying that they missed me. Of course you missed me! You made NO ATTEMPT to get me my package, preventing me from giving my nieces and nephews any presents this Christmas.

Yup still the worst.
After nearly 2 decades of horrendous mail service here in JP and dealing with an incredibly inefficient post office front-​desk, I can honestly say, it still hasn’t gotten any better…
I was surprised to find them on Unilocal — but I’m not surprised by the poor reviews.
Well this time my tracking listed the package as delivered yet I never received it (not uncommon with this postal service) …so I walked next door and rang the bell. The college kids claimed to not see my package until I insisted that I ‘knew’ it had been delivered to their address (a lie but a good guess) …then they ‘remembered’ that they did get it thankfully, and I was able to retrieve my package.
Waiting in line to send a package remains a horrible experience consistently.

I dont’ see why the poor rating, like Joseph K said, no line, great service.
and– as I put in my tip– THEY HAVE A 24 HOUR SELF SERVE KIOSK!!!
And you want to talk incompetent and slow? Try calling Mass Health sometime.
ANY way– I’m psyched I live in the Dot and like getting to know my neighbors at my local Codman Sq branch, but when I need to MAIL something in under 20 minutes I go here. And leave happy in about 3 minutes. Unless I have more things to mail.