AT&T

Poorly managed! Long wait, no supplies. Very frustrated with the way AT & T stores are being ran.

Don’t waste your time ever going to this store. The customer services representatives are complete and utter MORONS. One in particular is a manipulative incompetent rude sale person. Unfortunately I didn’t get his name however he attempted to inform me that I could not get my upgrade without paying a $ 40 fee which was not correct. When I asked him to contact corporate he told me there was nothing they could do about it. I insisted that he dial the number and I would handle the rest. The corporate office informed me that I could get the $ 40 fee waived however I had to purchase the order on line.
I went back to my office and made the purchase online. I chose the option of in store pick up at the same store I had just left out of convenience only for them to cancel my order. I attempted to contact the store about ten times but no one was answering and the automated system repeatedly rerouted my call to customer care who could not explain why the order was cancelled. I later found out that the order was cancelled because they no longer had the phone in stock which was a LIE!
Stay away for the STORES!!! IT SUCKS THAT I HAVE TO WAIT ABOUT FOUR DAYS FOR A NEW PHONE BUT I REFUSE TO DEAL WITH ANY MORE DECEITFUL, MANIPULATIVE, RUDE WORKERS THAT ONLY CARE ABOUT MAKING COMMISSION OFF THE SALE.
Signed, ALMOST A METROPCS NEW CUSTOMER.

The service is horrible. They have a list. Why have a list if you don’t follow it. They took care of there friends and half naked chicks. I waited 45 minutes for them to tell me they can’t give me a SIM card because my I’D is not good enough. I got mad left and got excellent service at Union Turnpike I guess area is everything.

Don’t ever shop here. Don’t ever shop here unless you enjoy being in the company of rude, deceitful, manipulative, borderline sociopathic workers who clearly only care about making a sale. In fact, they are little more than hired con men, prepared to say ANYTHING to get you to sign on the dotted line. You see, the problem is rooted in the fact that these employees are not accustomed to dealing with customers who are more intelligent than they are. Due largely to their location, they are more acclimated to dealing with the common drone. Well. I am most certainly NOT the commonwealth.
This all began three days ago when an employee withheld information regarding my upgrading to the iPhone 5. She assured me the phone was $ 199, as per my qualifications for upgrade, and I agreed to a 10-​moth repayment plan. I soon found out that I had been fooled into signing up for a plan I did not agree to, all because this employee misinformed me. I do not know if she did so out of ignorance or simply because she wanted to get a certain bonus by selling me this plan. She was nice, yes, but the other employees are so disgustingly rude and disrespectful that I’m inclined to believe it was the latter. Her earnestness has saved her from being listed here by name, but I still believe that her intentions were questionable at best.
After a massive headache and inconvenience, I returned to the store to change the phone plan. I had previously been told that all I would have to do is get a new phone, and the $ 35 restocking fee would be waived. At the store, none of this turned out to be true. The two employees who helped me, Nicholas and Michael, were both rude, unkempt, and inattentive, and overall it was disgusting to be in their presence. Once I made it clear that I wished to return the phone, they immediately stopped trying to help me. They seemed only interested in helping if I stuck to a phone plan that I repeatedly said I did not want. This is undoubtedly because there is some office perk they receive for forcing this plan down customers’ throats unwittingly or otherwise. I ended up paying a $ 35 restocking fee for a phone that I had initially intended to keep. Over ten years as an AT&T customer, even back when they were Cingular, and this is the treatment I get? It is appalling.
All of this was made even more inconvenient and frustrating by the fact that a different employee, Jessica, had essentially robbed me while looking me in the eye the day before. I exchanged a phone case for another case– the new case $ 3 more expensive at $ 38. This price was listed two times on the packaging of the case. The previously mentioned employee immediately offered to put a screen protector on it, and stated, and I quote «I’m going to give you a screen protector.» She never mentioned that the new case was $ 19 and not $ 38, nor did she mention that she was actually charging me $ 20 for a screen protector I did not even ask for, and further, one which I did not even want in the first place. So the reason I ended up paying $ 3 more was because of the screen protector which I was charged for without my knowledge or consent. If this isn’t the epitome of conniving deceit, then I’m not sure what is. When I confronted her about this today, she was abjectly rude and rolled her eyes at me twice, insisting that she had ‘bundled’ the purchases for me.
These workers are so rude and disgusting that I am honestly appalled that AT&T hired them. They don’t care about the company they represent as they have no stake in it; they know they don’t own it; they must know they are simply hired hands, busy little proles servicing other little proles. It was, and still is, extraordinarily clear to me that they do not give a damn about customer satisfaction. In fact, I was not even allowed to have my receipts returned to me, and I’m about 99% sure that I observed one of those slovenly, unkempt oafs shredding my receipts. If those fools worked for me they would have been fired on the spot.
Anyway, this is of no consequence to me anymore. I have since contacted AT&T customer service and had the restocking fee and phone case fee returned to me, in addition to a significant discount on my current bill.

Came here to look for a new phone… the staff was very polite.