Express Furniture Warehouse

I’m only giving 2 stars because this place seemed clean and had a big assortment. I tried to by a rollaway bed and manager John sold it and sent me to pick up. Once I got to the pick up side a worker told me they didn’t have any in stock. I returned and got my money refunded and John did appologize for not checking inventory before selling. On top of that stupid mistake I asked if he’d give me a 10% discount if I buy a mattress anyway and he obsolutely refused saying his program won’t let him. How stupid does he think customers are? Especially since Unilocal gives you a 10% discount for checking in and he has to honor it somehow. Anyway I went to Beverly Hills Furniture and bought same rollaway and for $ 50 less. I hope this will be a good lesson to this store and future customers. Make sure they check inventory before selling staff.

I got a reply to my review, and they said they can’t reserve anything unless it’s half paid off. OURS WAS COMPLETELY PAID OFF! I know you can’t find anything under my name, since I am obviously not using my real name (duh!), and I can’t remain anonymous, so I chose this! And as we walked out, I will never forget what my bf said. «I’ll never shop here again.» And the look on the employees’ faces were priceless. Like they didn’t know what they did!

I wish I would have reviewed Unilocal and Google before purchasing from this store, would have saved us the frustration, disappointment and anger. On ⁴⁄₂₆ we visited this establishment being that it was only 7 minutes away from our home. The sales people were friendly. We settled on a brown leather sectional $ 1998, we were told that it was out of stock, but should be in the next 2.5 weeks, I asked Nas if he was sure about this, because I’m aware of fact that when a furniture item is out of stock it can take 4 – 6 weeks before it comes in, he assured me that they order containers worth of furniture from the manufacturer and at best would be 3 weeks, not 4. We did a partial finance and layaway balance of 500. I was also surpised at how much they charged for delivery (we’re only 7 minutes away 100 for delivery 48 to break down the sectional to fit up our narrow stairway) I contacted the store on ⁵⁄₅ and was told that it was on the calendar for delivery on ⁵⁄₁₁. On ⁵⁄₁₀ we received a call (mother’s day) that the item would be in the store on ⁵⁄₁₅ and we needed to settle the balance of 500 asap as the items were sold out, to ensure we received our item (I was confused by this because we already financed the majority of the sectional so I couldn’t understand why there was an issue that we wouldn’t have the couch if it wasn’t pif) Needless to say we headed back to the store from Long Island to pay the remaining balance. Of course this is mother’s day weekend so there was traffic, generally a 15 minute ride turned into almost an hour, we called at 550 pm (store closes at 6) to advise we were 5 minutes away to make the payment, we were told they already closed the registers down, nothing could be done, We got to EFW at 5:53pm, there was a large sign blocking the door. Was extremely surprised at the lack of service and lack of accomodation. They do not take phone payments and there is no option on their website to make a payment online, very inconvenient especially in this day and age of technology. We came the next day to make the payment. On Wednesday ⁵⁄₁₂ we received a call that the trucking company that was to deliver the couches went on strike and they had to go through another trucking company, sectional has now been pushed back to ⁵⁄₂₂ almost a month (4 weeks) exactly what I was afraid of happening has happened. I called all of their stores to see if any of them had the sectional, coudln’t’ get concrete answers. One store even said that it wouldn’t arrive til close to end of month. WHen I asked for the number to headquarters I was given Ohio number and the receptionist advised I would need to deal directly with the store. That in itself is a red flag because there should be some HQ regional or district manager that you can contact, but it seems to be a big secret which tells us, there is no customer service. A party that we had scheduled for saturday now has to be cancelled since we don’t have the seating area. If I had to do it all over again, we would have turned around as soon as we found out the item was not in stock. Don’t be fooled by the friendly salespeople and low prices, once they have your money, they could care less what happens going forward, this was very evident, when we wasted the trip to come out to the store to pay the 500 balance and evident again now, I would not be surprised on ⁵⁄₂₂ we’re given another lame excuse as to why the furniture is not in. You really do get what you pay for, we didn’t pay a lot and because of this we got no service, no furniture, no nothing. What a waste. Spend the extra money and go to raymour flannigans or bob’s discount. You’ll be so much happier that you did. They’r really needs to be 0 stars. 1 star is too much for this store. I’ve never been so disgusted in my life.

This store does sell quasi name-​brand furniture, and the prices are somewhat reasonable. However, when you walk in, get ready to be barraged by a plethora of inexperienced sales people. When I say inexperienced, they have no clue about the specifications of the furniture that they sell, however they are very experienced at selling. They could probably sell a refrigerator to an eskimo, however, that’s not the shopping experience I enjoy. They seem to treat each customer like a sucker. It’s as if I walked into a used-​car dealership in the 90s.
Some people drive 40 minutes to see this place and are walking out within 30 seconds because of the aggressiveness of the sales people, and they wonder why people walk out so quick…
When I walked in looking for a piece of bedroom furniture I was approached by a salesperson calling himself Anthony, although his real name is Juan. It turns out that there is more than one Juan. I suggested that he identify himself as Two. Anyway, I was overwhelmed by his cheap cologne as he attempted to sound more intelligent than he actually was.
These sales people observe what you’re looking at and write it down… If your eyes glance over at the couches, they will write it down on their clipboard and be sure to revisit it before you leave.
They will ask you a bunch of variables: What are you looking to furnish, how much are you looking to spend. They will also shove their service protection plan down your throat and admit that you may only receive service for one incident.
They don’t take American Express (big red flag for me) and they push their scam-​like financing service that balloons to 30% after 1 year if you don’t pay it all off.
So why did I end up purchasing a living room and dining room set after all their deceit? Because there prices are reasonable and I liked what they sold compared to Bob’s Furniture.
However, my experience could have been better if I took a little bit a preventive measures. You MUST measure your living quarters to make sure the furniture will fit through the door.
My couches didn’t fit through my doorway, so the delivery people took it back to the warehouse. Did I take possession of the furniture? Nope. Did the delivery people cause damage to my walls? Yes. Did Express Furniture Warehouse do the right thing for either? No way.
They outright refused to take back the couches because of their awful return policy which they don’t tell you about and is not conspicuously posted in their store. So I could have either exchanged my couches for something else (only within a 3 day period) or give the couches away.
The salespeople we’re completely uncooperative and unaccommodating when I had this issue. I calmly explained my situation and the salesperson tells me with a straight expressionless face «I understand, but there is nothing we can do.»
So what was I supposed to do? There was one more trick they had up their sleeves that would of course cost me more money. «We can disassemble the couch for an extra $ 150» the salesperson tells me. At that point I almost gave the couch away. The cost of that would be 33% of what I paid for the piece of junk. I begrudgingly accepted their scam offer and let them make the arrangements realizing that taking the couch apart most likely void the protection plan I also purchased.
Overall, if you need inexpensive furniture and you know 100% that it will fit and are prepared to throw it away and buy something new when it breaks, then go here. If you don’t mind getting treated like a stupid customer and getting ripped off, then go here. If you like hidden fees, go here.
The one good thing about this place is that they do offer price matching, but they can’t actually change the price of the furniture, they just take a percentage off the entire order that would be the difference of the price match. Where I would say that is is acceptable, it wasn’t for this case because he already offered me 5% off my entire purchase before I price matched him. They will offer 5% off anyway if you look like you’re gonna split, so it doesn’t really seem like they price match.
If you walk in and show interest, they will basically force you to lock in the price by giving them a small deposit. I almost gave the sales person $ 5 to leave me alone.
I will never return. Ill just buy my stuff from Amazon and get free shipping. Oh and they charge $ 80 for delivery that has to be paid to the driver in cash, another scam I’m sure they’re working up.
Plenty of parking is a poorly lit parking lot. Great place to have your rims stolen from your vehicle.

If you are looking for a bedroom set, dining room set, coffee tables, or sofas, this place is the best, hands down.
I recently moved into a bigger apartment after 5 years of living in the same dump, and was looking to upgrade to some big boy furniture. I spent a lot of time researching the various options in NYC, none of which seemed appealing. Either their selection sucked, the prices were awful, or they didn’t have anything in stock.
Then I discovered express furniture warehouse (thanks Unilocal) and made the trip to queens. The store rocks — massive selection, great salespeople, good quality stuff, and SAME DAY DELIVERY! The staff helped me find everything I needed, encouraged me to test the mattresses and sofas, and wasn’t pushy or annoying.
I ended up getting: 3-​piece bedroom set, mattress, coffee table + 2 end tables, sofa, love seat, and dining room table set for 3k (incl tax). I’ve had the stuff for 6 months, and it’s all holding up beautifully — the days of crumbling ikea particle board are behind me.
As if all that wasn’t enough, the same day delivery guys assembled everything right in my apartment!

3 Stars = A-​OK… This place was alright. The staff is very friendly. I went in to get a cheap dresser. I was hoping to spend at most 200 dollars. I ended up spending a little more (plus 60 for delivery, which I’ll get to later.) There seemed to be a lot of confusion as to what they had and what they didn’t.
I wanted their bottom tier dresser. They didn’t have it. They offered me the floor model of the next tier. It was reserved. They ended up offering me the floor model discount on a new one anyway so… cool I guess. So the staff was very accommodating.
My dresser is alright. Most of the pieces look to be real wood but the backs of drawers are particle board. It’s better than Walmart /​Ikea but based on the amount of particle board it’s not really quite worth what I paid for it. There were a few places where the varnish was knicked off when they delivered it (see photo where my mirror was knicked).
I might have given 4 stars anyway. It’s NYC. Everything is overpriced. But the delivery was a bit overpriced too. They did deliver the same day which I didn’t even expect. However I live less than 5 minutes drive from the store. 60 bucks to deliver the smallest dresser in the store. The rate is apparently fixed. I could have spent 5000 dollars and had 6 couches delivered for 60 bucks. Or the smallest dresser in the store for 60 bucks. I almost ubered an SUV which I think would have worked out but I didn’t want to throw my back out trying to get it in the elevator alone, having no assistance on short notice.
I had also hoped to purchase an office chair and they literally had none. I thought that was pretty strange.
There’s several things that this store could do to get a four or even five star rating from me if they wanted to. They could cut their prices 10−15% and make me feel like I was getting more for my money. They could keep their prices where they’re at but offer substantially reduced delivery fees. They could be a little more knowledgeable about their inventory. Kudos for great service, prompt delivery, and minimal hassle.

I saw this sign along with staples I thought its staples furniture warehouse. One of my friend told abt that place has huge selection of furniture, I not gone say they are best in Nebour but what ever I like I got it. All Staff is very courteous n helpful they listen you. Also they have option of NO INTEREST for year.

This place is awesome. I originally went to Bob’s Discount at first. The employees there spent very little time with me and didn’t try too much to work with my budget. And when they felt I couldn’t afford much they told me to «think about it» and walked away. I called Express Furniture right before my phone died and I’m glad I did! The people there were very nice, helpful, kind and helped me work with my budget. Carlos, the person who sold me my mattress even helped me with my room measurements to decide whether or not I should get a full or queen. Another gentlemen helped me as soon as I walked in, unfortunately I forgot his name, but he was very nice as well.
If I need anything else I’m definitely coming back here. I saved $ 300 going here than if I would’ve purchased everything I needed from Bob’s Discount Furniture. And the customer service is unbeatable!

Great furniture store! Have been visiting this store for years. Huge parking lot in the back.
Store is a nice size and has a great variety of furniture. Think they have something for every room in the house! Great sofa selection and looks of «different» looking pieces. Prices are reasonable. Staff is great, very helpful and very informative. The manager Juan is so cool, he’s helping out in every corner of the store and was still very helpful to us in answering all of our many questions! Seems like he runs a tight ship because staff seems very well trained. Delivery is great, super fast, never had a problem.
If your looking for good service, reasonable prices and quick delivery… this is the spot for you!
thanks for all your help Juan, see you soon!

Upon getting my first place w my hubby, I ran over to Richmond Hill to check this place out. I went in with the intention of «just looking» and left with a dining table & chairs, end tables & a bedroom set. There prices are so reasonable, I knew I wouldnt find a better deal anywhere else. The sales people are very friendly and eager to help. Great service & good quality furiture for a fraction of the price of those other stores. Delivery came the same day, a few hours after we left the store. Ask for Juan Ruiz, he’ll take excellent care of you!

I bought some furniture for my place and was glad that I went to Express Furniture. The salespeople were very helpful and the selection and prices were great. I highly recommend them.

Best prices from all competitors, even Bobs, same day delivery and set everything up for me. Furnished my home with their stuff! Love it!