Interjet

InterJet were great — cabin crew were polite and professional and offered a snack and full bottle bar service on even a short 55-​minute domestic flight from MEX-​VSA — very impressive!
Plus the baggage allowance was so generous — such a nice change from being gouged by the other airlines.
WARNING — don’t book your tickets through an internet travel agency/​booking service called ‘www​.Just​Fly​.com’ — they often appear on Kayak with the cheapest fares — booking with them is easy, but if you need to make a change there will be a non-​negotiable $ 250 fee (more than the airlines themselves charge). In our case InterJet were willing to make the change to our ticket, but because we had purchased it through
they needed
to authorize the change — when we called
they simply said they would not make a change to our ticket, even though we were prepared to pay the extortionate $ 250 fee.
re:
— terrible customer service, rude telephone agent, no supervisor available to escalate the issue to (maybe there’s actually no supervisor and it’s a 1-​person outfit making money from change fees… who knows?) This cheapo booking service I used cost us dearly as we ended up having to purchase a whole new ticket when they flatly refused to assist us (my daughter was born early and I needed to make a change).
InterJet the airline were great and tried to resolve the issue — always book with them directly!