Nemo Tile Company

Absolutely worst experience! After waiting 5 minutes to be helped, I was asked to walk to the showroom where I encountered a lady who unpleasantly greeted me by saying «yes?!». After explaining that I had been told to find her for her assistance, I explained what I needed and immediately said «we don’t carry that and we obviously don’t have it in stock». She then proceeded to find a sample. The most unpleasant, unprofessional experience I have ever experienced. Save yourself the effort and Shop elsewhere, where the customer is valued and respected.

Take warning– do NOT purchase tile from this company. Some of the worst customer service I have encountered ever. They will say anything they have to to make the sale. They have absolutely NO knowledge of their own products.
DOUBLE WARNING — do NOT GIVE them your business.
I purchased $ 4000 worth of glass tile from them for a shower. Once my contractor saw he was working with this type of tile he regretted taking the job.
Now, when the job was finally finished, I can not get anyone to instal a shower door, because this type of tile is prone to cracking… info i could have used BEFORE purchasing. .Long story short these guys are hacks. GO SOMEWHERE ELSE.

Should have believed the other 1 star review. They indeed have poor customer service. I walked in during a lunch break and had to wait forever for someone to help me. I was looking for tiles and the sales woman didn’t really have prices/​availability information available. Also, their warehouse is at another location and closes at 3:30 (show room closes at 5:00 PM). The tiles seem decent enough and go for $ 4 +.

Horrible customer service. I know that these guys are known for having all types of tile and they get a lot of business, perhaps that’s why the customer service is so horrible. When you walk in, be prepared to be ignored. It’s like you’re invisible. There is large blond woman who is going bald who sits at the front desk, just walk past her because she will never acknowledge you. She will stay on the phone and have personal conversations while you wait. How about make some eye contact or mouth «I’ll be with you in a sec». I placed my tile order and went to pay for it and lo and behold the cashier left me standing at the window for a good 10 minutes while she fiddled with trinkets on her desk. Then she slowly wheeled her way over in her chair and took my payment. No greeting, nothing.
I get it that this company has a lot of hard to find products but sheesh the employees are a huge turn off. I think I will look elsewhere before I go back there.