RVM Wheels, Inc

Would be 0 stars if possible. Do not make the same mistake I did. Do not buy from RVM. Ordered 4 wheels, couldn’t get them to balance. The tire shop showed the bent wheel to me as they were attempting to balance it. Called RVM and explained the problem. even had the manager at the tire shop speak to «Ron «at RVM. Ron refused to believe that the wheel was bent or warped. RVM told me to send them back and «if» they thought it was bad they would replace. After reading further reviews apparently I’m not the first customer this has happened to. Read another review that was exactly the same situation as mine and RVM shipped their wheels back and told them that they were fine and charged them for shipping cost. I took the wheel to a wheel repair shop and paid to get it straightened. They are balanced and running smooth now. I’ve been trying to get in touch with «Ron» at RVM but he’s conveniently «never in the office» to attempt to try to refund some of my wheel repair cost. BEWARE OF DOING BUSINESS WITH RVM!

Would also give them ⁰⁄₅ stars if Possible. Ordered a set of wheels from them. One of them came EXTREMELY warped. Went to get them mounted one day and the tire shop did not even want to touch on of the wheels and told me to return it (since it was NEW IN BOX). Contacted them and they started off with good customer service but in the end were useless and were not trying to help me at all. They now are ignoring me and will not honor the warranty that came with the wheel (which I did not void since the wheels were not even mounted.
Terrible Company, Terrible Management, Does not care about customer, DO NOT BUY FROM THESE GUYS.

Kevin is a douche bag. He’s rude. He clearly doesn’t like working with the public. I tried to buy a set of wheels from them but they would not sell me the correct fitment. I had to buy 2 sets to make 1 set that fit my Mercedes. I sold the other set that actually fit an S class. If you look on EBay at their Mandrus auctions you will see that they don’t sell. That’s because they don’t have the front and rears matched up to actually fit a Mercedes. I asked Kevin to look at Mandrus offset charts but Kevin was rude and said that’s how we’re selling them. I’m trying to help them actually sell these wheels and he’s a douche. Prices are great but don’t expect good or even mediocre customer service. Expect bad. Just call there and Kevin will answer with an attitude.

0 Stars if possible. Ordered a set of rims from them, One of the rims came in bent. I called let them know they told me that they left their shop in perfect condition. They opened a u p s claim and and told me that u p s had to investigate the mater, and to send the rim back. I asked if they were going to send me a new rim, they said they weren’t gonna send me a new rim untill the claim was finished. Wich was going to take weeks. So I asked how do you take someone’s money
Send them a damaged rim, and not replace it, and the customer has to wait untill the finger pointing between u p s and the wheel shop is over? To wich he replied that was they way they did business. The supposed customer service person Kevin was a clown. No help at all I even tried just to buy the other rim, and he said no because they had opened a claims with ups and he thought I wasn’t gonna send the damaged rim back, like I didn’t want to get a refund for the extra one I bought after the claim was over. (Dumb a**) It was A s*** show working with them. I don’t recommend doing business with these clowns. Just know that if you get something from them when it comes damaged you are screwed. I just went somewhere else and got the same rim. They didn’t wanna refund me my money they didn’t want to send me a new rim.
At first I was trying just to resolve the matter. But then I just got the run around. You could get the same rims that they have cheaper and with less of a headache.
I hope this review cost you business because dealing with them cost me time and money. They should thank the clowns in their customer service department.

These guys are great! If you go there ask for the New Ron because believe it or not there’s like 3 Ron’s their. I have been buying rims for my cars and trucks for years. Always nervous about dealing with shady companies from out of state but the prices are lower. First time I ever bought rims from a local shop. The price was great and they thew in many extras. They even let me do a payment plan on them because I didn’t want to put them on until the weather was better. I will never buy rims from a catalog again RVM got my business!