U-Save JFK Airport Parking

I have used them for over a year now. I feel the price is very affordable and the staff has always been nice to me, the shuttle gets me to my terminal quick enough and I know to give time for the pick up and I always call after I get my bags.
The issue is people get off the plane and call for a pick up before they get there bags. The driver can not wait too long at each terminal, he does have other picks and drop offs to do.
If you want a quicker alternative, park in the lot at the airport, it may be a bit pricier but you will not have to concern yourself with the shuttle.

I initially reviewed the comments and thought that 80% was worth taking the chance. When we arrived in the day of departure, everything went smoothly. The shuttle arrived within 5 minutes and got us to the airport in 10 – 12 minutes.
When we arrived the following week around 5 am. I called for pick up. There was no answer for 45 minutes. We waited outside the terminal to see if we by chance would catch the shuttle. Nada! Zilch, nothing in site.
I did see other shuttles, I think it was Smart Park pass many times. Hint.
Finally, someone answered and sent the shuttle to pick us up. The counter person asked for my receipt ticket number. I guess to expedite getting the car.
When we arrived, there was a confusion m, they got the wrong car, because of a mix up of keys. After 20 minutes, they found the keys and then couldn’t find the car. It was in another sub lot.
We finally got our car two hours later.
I was upset, but understood the gentleman working there were doing their best. My girlfriend, was pissed, and let them have it, she spoke her peace.
They definitely are short staffed. Two people working, one guy at the counter, the other one as a driver and a jockey of the cars in the lot. It’s too much work for two guys at that time of the day. Maybe it would be different in the afternoon, I’m guessing.
We did pay $ 68 for 5 days of car storage which was great. But did wait two hours at the back end.
This is our experience at Cheap parking. Now you decide.

Horrible service! We waited 30 min when we arrived, making us late. The driver proceeded to BACK out onto the main highway! Then, knowing a lot of us were late, he drove like a maniac to get us there.
Coming back, we called a few times. No answer. Finally, we got ahold of them. We had no car ready for us. We assumed it would be there after paying but no… then, to make matters worse, the middle caddy in my car had been «looked through» and a jewelry box I had was out! Avoid at all costs!

Left my car for one week to go on a cruise. Got back to my car smelling as if someone was smoking marijuana in if for a month. Tried calling the manager to no avail. Shouldn’t recommend… stay away!!!

Avoid this parking lot at all costs. Under no circumstances would I recommend this business.
This Business is very untrustworthy and unroyal to their repetitive customers. The last time I brought my vehicle to be parked here as I got shipped out for military training. When I returned I found damage on my vehicle.
They would not file a damage claim. They simply said «I’m just a parking attendant, come back when the manager is here» I called this business asking for the manager that goes by the name «Showcat» with no response. This mystical Showcat was never there when I continued to call this business for the next two months. I have showed up to the business on several occasions with no Showcat to be seen.
I have put in a claim though my insurance and U-​Save will not pay the damage for my vehicle.
Pay the extra couple bucks per day and avoid a shady business like these guys.
What kind of world do we live in where people take advantage of our servicemembers?
For all my future deployments and trainings I will be taking my business elsewhere.

I took my car to USave JFK in order to save my company a few dollars. Little did I know, it would end up costing me, significantly, as they broke my gear shifter in my manual car and will NOT take responsibility.
I had taken my car to have the oil changed the day before (meaning a multi-​point inspection) and my car was in perfect working order. I dropped my car off and there was no shuttle. He said to be ‘patient’ but after 15 minutes, I jumped into an über and spent $ 10 getting to the terminal in order to make my flight.
The next night, I picked my car up (after significant delays and waiting more than 20 minutes for the shuttle) and when I drove my car off the lot, the gear shifter in my manual car (which worked fine upon entry) was completely broken. It was ‘floating’ around inside the gear shifter box. As the car was in first gear when I got in, I didn’t realize this until I was off of parking lot property and went to shift back into 1^st gear to re-​start.
I immediately called the lot and the employee who answered the phone instructed me to email the owner who would respond the next day. Of course, he keeps telling me that he is not responsible. «How you know my employee broke your gear shifter?» «It worked fine when I brought it to your lot, it was completely broken when I left your lot.»
DON’T GO TO THIS LOT… not only will you not have reliable shuttle service, but you cannot trust that your car will not receive damage. And the owner will not take responsibility.

Do not park here. Been waiting for the last 50 minutes for the shuttle. Ample time to write this review. My first and last time parking here. Might need to take a cab now.
Stay away from this place.

I experienced the WORST customer service ever at U-​SAVE!
STAY AWAY!!!
I reserved parking few days in advance and provided prepayment online. I had confirmation number for the reservation. Well, they were out of spots and didn’t bother to tell me until I almost missed my flight.
1. I entered the parking lot and asked where to park. One of the workers told me to leave the car right after entering next to the reception which I did.
2. A guy at the reception asked me to wait when I approached him. After 30 mins of waiting that guy left (his shift was over) and new guy came. I asked him again if I am ok to go and if I can get confirmation that my car was received.
3. At that point the guy told me he is out of spaces and I have to look for another garage. I already spent half and hour waiting as I was asked too.
4. I asked the guy to accommodate and find a spot. He said he already had «illegaly» accepted more cars than the parking lot could hold and could not fit any more.
5. After back and forth for another 15 minutes where the guy who was at the reception was extremely rude and unprofessional in front of 3 little crying kids I had no choice but to leave.
6. I barely missed my flight due to almost an hour delay at U-​Save. I had no more time to get luggage checked in and had to give up valuable belongings at security as they were not allowed as carry-​on.
7. This is the worst customer service ever. The guys who worked at the garage refused to provide their names or the name of their manager to contact/​escalate

I prefer not to review than to give a bad review… except when the Unilocaling public REALLY needs a warning.
Here’s why you should NEVER park here.
1) Upon arrival to park, I witnessed an angry customer complaining that somehow after drop-​off, U-​Save had opened his sunroof, allowing his car to fill with rain and debris for a week. I wrote this off as a possible miunderstanding.
2) Then, after waiting 30 minutes for a shuttle to take me to JFK, I asked the desk clerk when the shuttle was likely to arrive. He looked at me quizzically and said, «Why? Are you in a hurry?» I noted that like 100% of his customers, I was trying to catch a flight. He registered surprise and called his shuttle driver.
3) After a full 45 minutes just sitting around, the shuttle arrived. The driver dropped me at ARRIVALS, explaining that this was quicker for ME. Obviously, it was quicker for HIM, because he had arriving passengers to pick up. So screw me.
4) Fast forward to my return. Again, I wait over 30 minutes for the shuttle. Bear in mind that U-Save’s parking lot is 1.2 miles and a 5 minute drive from the terminal.
5) Here’s the real clincher. Somehow the morons running U-​Save had managed to crush and destroy my Prius key. I recall the dealer telling me these things cost $ 400 – 500 to replace. So, what 2 owners, my teething toddlers, 8 years of driving, and 90,000 miles had failed to do, these imbeciles managed to accomplish just by pulling my car into and out of a parking space.
AVOID U-​SAVE IF YOU VALUE YOUR TIME AND YOUR VEHICLE.

This was my second time parking here. The overall experience is ok. The dropoff/​pickup process is quick and easy.
My major complaint is that someone from their staff was in the back seat of our car for some reason. Both of the seats in the back have individual headrests. When we picked up our car, both of the headrests were vertical. Because the vertical headrests block most of the rear windshield for the driver, we have NEVER elevated the rear headrests. Additionally, the button for one of the headrests was missing but luckily I was able to find the button on the backseat and repair it myself. Did one of their employees enjoy their lunch break in the backseat of my car? Did they drive my car around for the weekend? If you park here, definitely keep an eye on the mileage.

I rarely drive out to JFK and park my car in a long-​term spot when traveling. However, I decided to give it a whirl last weekend and relied on the services of U-​SAVE parking. The following is a completely truthful account of the ridiculous events that transpired:
So upon my arrival at JFK last Monday from another fantastic weekend with Los Inquietos del Norte, I called the folks at U-​SAVE and had their shuttle pick me up. The guy who picked me up – Goody — was the same one who dropped me off two days earlier. Very cool guy, but stuck in a rough disposition working at this place. When we arrived at the center, there was a delay in getting the keys for my truck. He couldn’t find them. It was 10pm and I was in no rush. I hung out patiently. After about twenty minutes, though, I helped Goody in the search. Behind the service desk all of the vehicle keys (for about 50 vehicles) were lumped in a pile on the floor. I rummaged through them chuckling to myself at the absurdity of the situation. After about 30 minutes of this with no luck, I went to check on the truck to see if maybe they were locked in there. No dice. A frustrated Goody placed several calls to his boss and co-​workers but nobody knew where they could be. I decided to pop the door with their emergency unlock system (slim-​jim and shim) to see if I could get inside and find any spares. I was borrowing my father’s truck, so I was uncertain if there were any.
Once inside the truck, a long search yielded nothing. It was now midnight. I got the manager’s number from Goody and placed a call to him asking how we were going to fix this situation. While talking to the manager — Ari — I noticed Goody dumping trash from the dumpster on the ground and sifting through it. He said that one of his co-​workers was 100% positive that the keys were in the trash! Ari told me to go rent a car, drive home, and come back tomorrow. I told him that wasn’t an option. I said the best I could do if he couldn’t get an emergency locksmith there immediately was to stay in the hotel across the street. He said fine and I went over to the nearby Crown Plaza. I made sure Ari spoke to them over the phone and paid for my room. The last image I had that night of U-​SAVE was a frustrated Goody kicking trash around by the dumpster in the parking lot. After getting my room, I hung out in the lounge until very late with a lovely Russian bartender and Ukrainian waitress thinking, «Hmmm…maybe losing my keys wasn’t so bad.»
I got a call the next morning from Ari at 10:00 AM: «Yea, this is Ari. Keys will be done in ten minutes. It cost me $ 800!!»
Great, bud. See you soon.
I checked out of the hotel and walked over to the parking lot still in relatively good spirits. I actually find situations like this somewhat humorous. When I got over there, I met Ari — the super hip, smooth-​talking mofo. He told me the keys would be done soon and split. I chatted with the other attendant and he kept apologizing. I walked over to the guy making the keys, but he wasn’t making keys. He was drilling out the ignition and replacing the whole thing! He said that he couldn’t make a key and had to replace it and make a key for that. You’ve got to be shitting me. I called Ari who claimed that he didn’t know that was what the locksmith was going to do. I was flipping out. Ari was trying to calm me down over the phone by saying, «Hey man… I bought you a bagel. I’ll be right there.»
What!!! A fucking bagel!!! I had no clue what he was talking about.
Ari arrived a few minutes later and pulled the whole, «Hey man (puts his hand on my shoulder)…come on inside. Let’s just talk and hang out.»
When we got inside, the first thing he said after sitting down was, «You know… I do oxycontin’s a bunch and am able to bang my psycho model girllfriend forever and never get off.» This scenario just got stranger and stranger. I wish I had a complete transcript. He continued to talk for about 30 minutes (mostly about drugs, traveling and sex) and I have to admit that he did ease my anxiety. I was so sidetracked by all the bizarre shit he was saying, that I truly did forget about my vehicle. Way to go, Ari! I was jolted back into the severity of the situation, though, when he casually said, «So…you want a line or something?» This dude was now offering me cocaine. I politely declined and walked outside to check on the truck. The man was finishing up, but only with the ignition. Ari came out, they both yelled at each other, Ari called him a fucking Israeli scumbag, paid him and he left. I had no keys to lock my doors, but a fantastic new ignition and key set. When I went back inside with Ari, he had a rolled up bill and offered me coke again. I told him this was just nuts and I had to go. I told him I’d have the keys made for the door because I was tired of all this bullshit and had to go. (continued on next post…)

So. To start this review off on a positive note I will say our car left the lot in the same condition that it entered.
The drop off was good. Easy. Close to the airport. The driver was pleasant. But we ran into issues when we returned.
I called when we landed and the manager said I needed to call back when I had my bags in hand. Not wanting to wait we called when we had one of our bags in hand. He told me to walk to the A section (our bags were in D) and call when we get there. So we called when we got to A. He informed me the van was on the way and would be there in 15 – 20 minutes. He then called back 5 minutes later to tell me the can was having issues and he’d call me when it was fixed. We waited for 15 minutes and called back. The van still wasn’t fixed. We explained that we were ready to get to our car and head home and he said «I will not be able to reimburse you for cab fare.»
We took a cab anyway but were very annoyed. Your shuttle van is broken and we paid $ 100 for our car to sit in your lot for 6 days and you can’t reimburse or deduct the cab fare from our balance? Talk about customer service. There are too many options by the airport to deal with a lot that doesn’t accommodate it’s guest when THEIR equipment fails. I won’t be using them again.

This review is for the shuttle time. There is one shuttle. I waited 30 mins from dropping off my car until the shuttle arrived. Fine if you have time to wait.

Courteous and fast service, from drop off of car at parking lot, to pick up from airport on return. No complaints here. Lot seemed secure and well lit. I will use them again next time I fly from JFK.

I’ve used U-​Save 3 times this past year and have always had a good experience. Made reservations online. Dropped the car off. The driver was usually there and took me the my terminal immediately.
On the pick up, I called while when I got my bags and the driver came in a timely manner. Car was ready for me at the lot. The drivers were always kind and courteous and helped me with my bags.
When my flight changed and I came back early, the staff was glad I called so that they can get the car ready for me.
So much better than parking yourself at the airport and lugging all your bags yourself to the car.

This was absolutely the WORST PARKING EXPERIENCE I HAVE EVER HAD parking anywhere. How does this place still operate.
Let me give you a rundown of how horrible it was… right from beginning to end.
Ok, I pulled in around 5am as I had a 7am flight thinking I had way more then enough time to get to the airport. I proceed to wait for the shuttle, and 45 minutes later, the shuttle had never returned from the airport. I ask the counter guy (african american man, had gold teeth in his mouth and a cabbie hat on) what is taking so long, as its now approaching 6am, and my flight leaves at 7… he told me he is on the way. so at that point I give up and proceed to call an über car. so around 6:05am the Über car shows up at the same time the shuttle did, so i proceed to take the über as I do not trust the shuttle at this point, and it was too late to cancel the über as I would have gotten charged 10 dollars anyway. So i get to the airport at 6:15 am, 45 minutes before my flight is scheduled to take off, and i am told by the counter guy that my luggage may not make the flight as 6:15am is the cutoff time for luggage. So i had the pressure of wondering if my luggage is going to make the flight during my cross country trek to L.A., not too mention, the cab cost me 12.00 to get to the airport from the parking facility.
So after i arrive back in JFK and need to pick up my car, I arrived at 3am, called the number on the ticket for the car and received no answer multiple times. I had decided to take a cab over there because I was not able to contact them for the shuttle or where it was. While i was in the cab, and a good 10 minutes away still, they finally pick up and I tell them I am on the way in a cab, please have my car ready for me. He told me he would go start moving the cars around now and try to find it, in those words, I WILL TRY TO FIND IT… that made me feel good (by the way, its the same guy with the gold teeth who I dropped the car with). I finally arrive at the parking facility, and don’t see my car or any cars being moved. I walk in the office, and when I walk in, its then he starts looking for my keys to get my car. Before I can even drag my luggage in, he says, LETS TAKE CARE OF THE BREAD (meaning its time to pay). So I go to the counter and he figures out I owe 195.00 for the time I was there, and I am cool with that, so I hand him a credit card to pay, and he says…“NAH MAN, YOU GOTTA PAY FOR SOME OF THIS IN CASH, I CANT PUT THE WHOLE THING ON THE CARD”…WHO THE HELL DOES THIS? WHAT KIND OF BUSINESS IS THIS… so I proceed to tell him I don’t have the cash on me, and just stares at me refusing to run the card for the full amount. He starts telling me about ATM’s down the block and such, but this is jamaica queens at 330am, I am not about to go running around the neighborhood looking for an ATM as he won’t give me my car unless I paid. He refused to not take cash, I felt like I was being robbed at this point. So I did have 80.00 in cash on me, and I tell him thats all he is getting in cash, I was about to call the cops on this jerk. So he takes the 80.00 in cash, runs the card throught for 115.00 and proceeds to THEN go find my car, which took almost a half hour to do, while I sat there in the waiting area, while this other homeless looking dude was sleeping on the chair in front of the TV (I assume this was the shuttle driver). He finally finds my car and it is now 4am, and I am still here in this hell hole. HE pulls up the car and just walks in, don’t even offer to help me with my bags into the trunk… just walks off… pissed off. I am fuming at this point and just want to get the hell out of there. SO I leave and make it home finally after all this.
I wake up the next morning and call the facility during the day to try and speak with a manager to tell him what the hell went on, i tell the girl who answered the phone, she sounded very surprised this all went on, and took my number and told me the manager would get back to me… here we are, over a week later, and guess what… I STILL HAVE NOT HEARD BACK. SO do yourselves a favor and NEVER EVER EVER PARK HERE, pay a few dollars more and go to another lot. This is another case of getting what you pay for.

Be very cautious with this parking lot and the rates you are quoted. We were told that our total stay would be $ 55 for our stay, including all fees and taxes. When we picked up the car we were charged $ 75, the night attendant had no way of reducing it and said we had to speak to Shokat, the manager. I left a handwritten note and Shokat never called me. I had to chase him for 3 days and finally got him on the phone. Rather than honoring the rate and refunding me he told me he had to speak with whoever told us that our rate was $ 55. It was a complete scam, and I don’t expect to ever see a refund.

BUYERS BEWARE!!! I THINK THEY OVER BOOK!!!
I made a reservation with these folks well before my scheduled July 3^rd holiday trip. The day before my trip I received this cancelation:” Your reservation (169xxxxx) with U-​SAVE PARKING JFK for 07/​03/​2014 08:00 am to 07/​06/​2014 10:30 pm has been canceled“
Needless to say I will never use this company again.

We dropped our car here and got to JFK no problem. We came back from a 85 degree place to New York where it was 20 degrees although we had our jackets nothing can prepare you for the cold. I made the call and gave the person my number and asked how long would the driver take? Answer: 10 – 15 minutes. In 9 minutes we went to the spot freezing in 20 degrees weather… 15, 20, 25, 30 minutes pass and I call again… same reply he will be there in 10 minutes… 5, 10, 15 minutes pass and the driver comes… so we had to be wait 45 minutes to get picked up… I go back to the counter and ask for an explanation and was told this happens don’t give me an attitude (NOTE TO OWNER this was the Hispanic guy on shit 2÷24÷14 at midnight)…
If i knew it was going to be 45 minutes I would have taken a 5 dollar cab to the place instead of wasting valuable time …

HORRIBLE. Long story short: horrible, horrible, horrible. avoid.
We dropped off my car on Thursday morning at 5am, and the service to the airport was quick and easy. We arrived on Sunday evening, and the service was a complete 180.
On Sunday, we called the number at 9:30pm to let them know that we’ve arrived and we have our bags, and the person on the phone said it would take 15 – 20 minutes.
We waited. and waited. and waited. We called again at 10pm, and the person said it should be another 5 minutes. We waited. and waited. and waited. I saw at LEAST 3 (THREE) shuttles for The Parking Spot pass by.
The driver, Pedro, picked us up at 10:15pm (45 minutes after the initial call). He picked up people at the next terminal, and the next terminal, and then looped around the airport to pick up more people. There weren’t any open seats or luggage space, and he had wedged a large bag between the driver seat and the passenger seat. He held onto the bag while he drove. He received a call saying that there was another person at a different terminal ready to be picked up.
At this point, I asked Pedro how many shuttles were running. THEY ONLY HAD ONE SHUTTLE RUNNING. The group told Pedro that we’d appreciate it if he take us directly to our cars. We had been traveling all day, and there wasn’t enough space for another person.
He proceeded to tell his that he had the weekend off, and it was such a good weekend, he didn’t want to come into work and deal with this bullshit. It wasn’t his fault that we were waiting — the driver on the earlier shift left, and his shift started at 10:12pm. He reiterated that wasn’t his fault. We asked him again to take us directly to our cars. He told us to let him do his business, which we pointed out to him that his job is to take us from the airport to our cars. He didn’t care what we said, and we can call anyone we wanted. He will gladly give us his name, social security number, etc.
He called the other line and told the person that he was going to pick up the last person at the other terminal. He then proceeded to drive erratically on the freeway, with one hand holding the luggage, towards the parking lot. Pedro was rude and disrespectful.
Once we got to the parking lot (well pass the hour mark from the initial call), I paid the parking fee. Vince, the guy at the front desk, gave me info on the driver and the manager’s name and phone number. Vince said that the manager, Daniel, would be in at 10am, and if I had any complaints, I should call him at 10am on Monday.
Our car was waiting at the front, but someone didn’t think things through because there was another car blocking us in. We had to wait for Vince to handle all the other customers before he could move the car. We left around 11pm.
To management, if you KNOW that it’s going to take more than 20 – 25 minutes (because your driver left his shift early, or someone is out sick, or the car broke down, or whatever reason), DO NOT TELL ME THAT IT WILL TAKE 20 – 25 minutes. and I know that you knew it would take more than 20 – 25 minutes.
Give me the realistic estimate. If you had given me accurate information, I could have planned for the delay. For example, I COULD HAVE CALLED A CAB INSTEAD OF WAITING FOR OVER AN HOUR to go the 5 minutes to my car.
It’s Monday, and I called the number asking for Daniel. I called at 10am, and someone said he’ll be in around 3pm so I left a message. I called again at 3:30pm, and someone told me he didn’t come in. Again, I left a message. I called at 8:30pm, and he wasn’t in.
AVOID.