Addie Water Systems Inc

I am a soft water addict from way back. So when the water softener in my condo started to fail at 13 years of age, I had panicked thoughts of either shelling out big bucks to replace it, or horrors! — living with hard water.
I found the original documentation for the softener, with the name of the company that installed it: Addie Water Systems. I did a little troubleshooting on my own, then called.
A very nice woman answered the phone, and I told her that the softener wasn’t cycling if left to its own devices, but softened just fine if I regenerated manually, which made me think the resin was still good. She said right away, «Yeah, it’s probably just your timer motor. I can send you a replacement. Very easy to install — just a couple of screws.» Total cost, including shipping: $ 65. (Cost to replace the softener, as quoted by two other Madison area comapnies: nearly $ 1000.)
The thing that impressed me the most was that she never tried to sell me a whole new system. She trusted that the information I gave her was accurate and suggested a solution without a hard sell. I appreciate that — and when the softener ultimately craps out (as it most certainly will), Addie Water Systems will be the first place I call for a replacement.

They provide Madison-​area service at no additional trip charge. I have a home and two rental units and have worked with Addie on I think 4 different softener and water heater issues now — I’ve always been very happy. It’s a good small company, so I don’t get shuffled around the office as I do with larger companies.