Firestone Complete Auto Care

Came in at 1pm on a monday to buy ONE tire and get it replaced. The job would cost $ 180. Waited in the waiting area for 2 hours, i then asked when my vehicle would be ready and they said he was getting it in the shop soon. 2 more hours go by and i go outside and my cars parked in the same exact spot and hasnt even been touched. In that time 4 or 5 customers came in sat down waited and left before i did. DONT go here. Take it to discount tire!

They are very courteous here, I needed an inspection for my out of state plates and they were super busy but still managed to get me in and out in a timely fashion and did so with a smile. I absolutely hate it whenever you go to a place that is busy and receive poor customer service as a result but these guys handled every customer with a smile regardless of how busy they were and did not try to sell me anything I did not need for my vehicle just to get me to pass inspection.

Really nice setup plus not cluttered and spacious and a good selection of snacks. The toilet is clean and the cashier is quick, what more can you say for a convenient store

Came in and saw daniel the manager to have a simple oil change on my Honda. My car was taken in immediately and only took about an hour to get a phone call informing me that my car was complete. I will say that Daniel could work on his people skills and pay more attention to the customer at the front counter. But overall cheap quick and hassle free

I’m not a negative Unilocaler but this definitely earned the BAD star. I’ve brought my car to this place on separate occasions from simple oil changes to regular maintenance on my happy honda.
The manager: Daniel behind the desk seems like he’s guessing whenever you’re trying to explain your car problem to him. He’s always giving some b.s. excuse why the cars aren’t ready or even completed by the time they say it should. I even noticed that he speaks to his female customers WAYYYY different than their male customers.
Ex: I dropped off my car at 7am to get oil changed, tires rotated, and alignment. I didn’t hear from them all day, I figured shoot 8 hours while I’m at work it should be complete by 4pm when I get off work. When I get there, it’s STILL sitting where I parked it. I asked why wasn’t it done, or not even a call that they were backed up, I told him that morning I needed my car so I could pick up my kids from daycare at the end of the day — 8 hours especially when I’m told its a no problem job should be completed BY 4pm.
Another problem, I came in explaining my car was «loosing power» Daniel tells me it sounds like the timing belts. After 5 hours he calls me that I can change my belts but eventually I’ll need to change my water pump. For me, IM NOT CAR SAVVY — I’d like someone who knows what they’re doing to suggest an economical solution but this douche bag says yea just change the belts that costs $ 500, a month and a half later guess what the pump needs to be replaced but it ONLY comes in a kit for $ 700 MORE. and even after that my car STILL is having issues. Its like every time I went there something else needed to be replaced and didn’t fix my issue.
As a PAYING customer you’d get MORE business if you sent me along the route where I won’t be paying more and more money and get quality service meaning have the work done when you say it will be not have an excuse ready for me. If I have to send a GUY with my car to get some help from your establishment then you’re definitely a dirt bag auto place. Go to El Gato Auto off Potranco they’re a small mom and pop shop but at least that mechanic talks to you honestly and he doesn’t seem shady.
Save yourself the headache, time and money stay away from here. Just come in for the class 6 or get your gas. Stay away these people suck major ass.