Cachet Cleaners

Dropped off 4 sports coats for dry cleaning. Was told they would be ready the next day after 5 (5÷27÷16). I told the clerk that I would pick them up on ⁵⁄₃₁. I went in this morning to pick them up and they could not be located.
After a few moments on the phone, the clerk said they had been located and would be ready after 5.
I sadly had to insist that I expected them to be ready when I needed them and explained that 5 days was enough time to launder the coats. The clerk made a phone call and had them there in about 15 minutes.
The cost was high, but with a limited choice of cleaners in Jefferson they are convenient.
The coats are clean, but the service will not earn my repeat business.

So, I was looking for a place in Jefferson to get some dry cleaning done and found this conveniently located shop in the Kroger shopping center off of 129. There is definitely something to be said about convenience versus quality, because it was not worth my money. TERRIBLE customer service.
It was a Friday morning. I walked into the shop and the woman inside just stared at me… didn’t smile, didn’t greet me, just stood at the counter waiting for me to say something. I put my two piece suit on the counter and asked if I could get it cleaned. Again, without smiling, she just typed a few things in her computer and handed me a pick up slip, saying «It’ll be ready Monday after 5pm.» She then started walking away.
I asked her «Do you know about how much that’s going to be?» She turned around and walked back, typing a few more things in her computer, and after a long awkward pause said «$ 12.99.» and walked away again. I thought that was a lot, but thanked her and left.
Monday I came to pick it up on my way home from work. I came in the store and again, no smile and no greeting. I handed her my slip. She looked at it, without even pulling it up in her computer, and said «Come back after 5.»
I looked at my watch, it was 4:30p. I said «That’s only 30 minutes from now, I can’t go ahead and pick it up?» She said «No. It says pick up after 5. You have to come back.» So I left.
I came back the next afternoon, same thing (no smile, no greeting), handed her my slip and finally received my suit. I paid $ 13 for a two piece suit, which is more expensive than most dry cleaners, especially when they are as unfriendly as this one. While it’s a little closer than other cleaners, I will not go back and spend my money on some place who doesn’t consider me or my business important.