Healan Fencing

I hired Healan to fence in my front yard a couple of years ago. The fence itself is fine, but the front gate has never worked right. It is simply too heavy for the hinges, and it sags. Tim, who is a pretty decent guy, came out to «fix» the gate multiple times, but it always sags again within a few days. At least we are past the «sagging and swinging open» stage, which is the worst, to the «sagging and digging into the ground» stage, which necessitates lifting the gate out of the dirt in order to open or close it. The latch is useless at this point.
Yes, it is a bigger gate than normal. But it has to be big enough to get a lawn mower through. Surely there is a way to figure out how to make the gate lighter, or make the hardware and post stronger, in order to make this work right. After several visits to fix the issue, and a request from me for a partial refund (which never happened) for my trouble, I’m giving up. When I finally fence in the backyard, I’ll call someone else.
EDIT: 2.17.10 I checked my records to see how long ago I had the fence put in. It was September or October of 2007. Since I wrote the above review, I’ve found several board that have completely rotted out. In addition, the gate that never worked is now coming off the hinges. I called Tim Healan yet again and asked him if Healan Fencing would do anything to help me. He said he would ask his dad. This was at least three weeks ago. I’ve called a second time, left a message with Tim’s son, and still no call back from Tim. If I want a gate that works, I will have to pay another fence company to fix it. This makes me angry.