A & E Factory Service

Where do I start? Bought an Electrolux double oven from Sears. Love the oven. But bought extended warranty through sears who subs the warranty work out to these bozos. To use the other reviewers fitting term. Top oven quit working. It would preheat but not hold the temp. In September they sent one of these clowns out and he says oven works. He was here about 10 minutes. I told him it won’t continually stay hot. He is so pathetic it’s not funny. I call again and in November another guy comes. He says he believes me but still can’t find problem. Orders two parts. A third person comes in December. This guy Michael is the ONLY tech who knows anything there. He installs new control board and thermostat. Checks it and quickly realized the bake element isn’t working. He orders that part. Bozos number 4 come. Lazy and stupid. They break the new element putting it in and were too lazy to hook up the bottom oven so left me with NO oven after they were done. Bozos 5 are supposed to come ¹²⁄₂₃. HORRIBLE KNOWLEDGE. DONT BUY WARRANTY WITH SEARS BECAUSE YOU HAVE TO DEAL WITH THESE CLOWNS.

Worse customer service ever. 2 visits, 2 closed tickets and no resolution. So much for purchasing a warranty, dealing with these bozos makes it painful.

After having another service company fall through, Sears put us in touch with A&E Factory Service. We’ve since had them work on our dishwasher again (for a separate issue) and have been very pleased!
The technician was prompt, on time and explained the issue and costs in a no nonsense way that made it easy for us to decide what steps to take. She was thorough and friendly.

We took out this extended warranty on our Maytag Dishwasher, for which we have had two service calls in 3 years. This last, under the warranty. What a horrendous experience! The diswasher would not stop filling up so we had to turn it off. We waited 11 days for the first service call and they claim they called us and we were not home. We were home! Then we had to wait another full week for them to reschedule. This time instead of an a.m. or p.m. slot they told us any time between 8 a.m. and 5 p.m. The service man called at 3:30 to say he was on his way. At 5:15 pm he showed up. Oh, yes, he found the problem and fixed it but the customer service was terrible and they couldn’t care less! We never do take out extended warranty service but because we had trouble withing the first 90 days we thought we’d better do it. This is the thanks we get?