PetSmart

Every time I go to shop at this Petsmart, there is no one around to assist me. I’m not expecting them to hold my hand, but how would I get fish without an employee? I can’t exactly scoop them out myself. I tried flagging down some random employee standing around in the middle of an aisle staring at his phone, but he ignored me. When I went up to him and asked again, he walkie talkied someone and then walked away. I waited and after about 5 mins I saw the cashier come up to the front and asked him where anyone was to help me. He looked flustered, mumbled to himself and ignored me. I stood near the fish tanks for 18 minutes (yes, I timed it) before someone came to help me. She acted like I was bothering her the whole time. Once she got one of the fish I wanted, I pointed to a specific fish in another tank (because it was the only healthy looking one) and she loudly sighed and said that she «can’t guarantee to catch it.» Uhh ok, but there were only five fish in that tank.
Also, information changes from employee to employee. One told me to change the water in my fish tank every two months, and another told me that I don’t need to every change the water, just the filter cartridge. When I was just starting out my tank, I was naïve and thought that the people at Petsmart would know a little about fish care. Boy was I wrong. I now know better and research everything myself.
I walked around the rest of the store and was appalled at the cleanliness of the animal enclosures. Or should I say LACK of cleanliness. Birds were picking and fighting with each other (plucking feathers), the small animal cages reaked of urine. The glass was cloudy due to caked feces and urine stains. The reptiles were way too skinny and lethargic. I brought this up to an employee who was passing by, but he looked like it wasn’t a big deal. It was sad.
I guess this store is under staffed and don’t have enough people to keep up with the care for the animals they sell or even keep up with basic customer service. I have worked in retail for over 15 years, so I can understand the dynamics of working in a huge chain store. I give a lot of people the benefit of the doubt, but this location has a lackluster, indifferent air that makes me drive to a different pet store even though this one is so close to where I live.

Love this store and chain they always are stocked up and the store is always clean. Staff is always friendly when I have a question. Took my dog here recently to get her teeth cleaned and ears as well as nails clipped the price was decent. Gregory Grookett says if your in the area this should be your pet supply store!

This is my local PetSmart. I have consistently found the customer service to be above par and excellent. More importantly, I recently ran into an unfortunate issue where my funds were so low, that I could not afford the pet food for the two house pets I have. I was shaken, as I asked to speak to a manager. Immediately, a manager appeared and I explained that I was a ‘regular customer’ (which I have been for over 4 years) and would he trust me until I received my next check — which would have been a few days. He said «no problem», and I was able to get what I needed for my guys. I left there in tears, feeling so thankful for the experience.

This is my local corporate chain pet supply warehouse, and from that perspective, there’s nothing wrong with it. They’ve got a pretty good selection and the prices seem about average. Some of the employees are knowledgeable and helpful, others are semi-​conscious basket cases, so in other words, about what you’d expect. My only specific advice is to avoid walking through the grass islands in the parking lot — trust me.

In the beginning of October our cats were having a slight flea problem even though they are inside cats. They were exposed from the homeless cats we help. So, we went to PetSmart, the same PetSmart we have generally used over 13 years. We were specifically looking for Frontline, because that is what we had used on homeless cats. They didn’t have it, so all the had was Sentry Purrscriptions for Cats and Kittens. We used it on all three of our cats. The product said watch for any irritation with older cats, so we did with our one cat who as older. After a few hours he was having a poor reaction, so per the instructions, we rinsed the product off. The instructions they gave were incomplete, we found out later that you were supposed to use Dawn or Dove, we didn’t know this so we used baby shampoo. Later that night Buttons died. The reason why I hold PetSmart partially responsible, is because despite hundreds of complaints, they continue to sell this product. Additionally, when asked, they claim they have never heard any complaints about the product, which must be false. We sent them all the complaints we found on the internet about this product and they never offered any refund for the poisonous product and they never offered us anything to help offset the over $ 700 veterinary bill we attained that night from taking our cats to the vet. When we filed a BBB complaint, they simply forwarded it to the company that makes the product and claimed that they have no responsibility. They claim that because it is EPA approved, they are not responsible. And the worst part about it is, they never acknowledged that there was even anything wrong with the product. And all these pets have lost their lives, some as young as two years old. I have been on numerous medications before and never thought that I would have to go on the internet to look up any of these medications I have been on, so the notion that I would think that a flea product I bought off the shelf at a place that I trusted would need to be google’d first. There should have been more disclosures on the product if PetSmart is going to sell it.