Bed Bath & Beyond

I’ve gone to many BB&B’s but this location really lacks customer service skills. Trying to order an item here is BEYOND ridiculous. They go back and fourth one sales associate is more disoriented than the other. They should really get it together. Guess I’ll be shopping at Target.

Will miss them when they have to move because of the new developments.
The 20% off coupons are awesome. Sometimes I like using the $ 5 off $ 15 coupons.

I’m losing interest in BBB lately. Their product selection seems to have gotten more scarce and less quality. Also, the stack of 20% off coupons that I need to lug into the store only achieve the effect of letting me pay the correct market price for the items that, without the coupons, would be severely overpriced. I recently went here to buy new pillows (I buy a pair of pillows from here every year or so, and I always end up hating them). I sprung for fairly expensive ones — $ 75 each. They were awesome for the first few weeks. Now here I am, a month or so in, and they’re trash. They feel just as sh*tty as the pair from several years ago that I bought these to replace. I think that I’m going to have to give Amazon a shot with my next bedding order. BBB is failing…

I’m giving the store three stars because the staff tried to be helpful: they basically took me to all the places I need to go in the store however there lies the issue: they have a very limited selection of what appears to be cheap and basically «generic» brands! example: I wanted a large, plastic storage container; Sterilite is a great brand with high quality plastic, as a matter of fact I bought their containers 8 years ago at this BBB, however they no longer carry the brand; instead they had a cheap «knock-​off» brand with very flimsy plastic!
this was the case for sheets, etc…
I was told that the «each store carries different merchandise, based on the neighborhood»…
OK? well it certainly was a different store when I shopped there all the time 8 years ago; a little odd because the population surrounding the store has become even more wealthy
I ended up going to Target to purchase everything I needed… they had merchandise for every price point: bargain vs expensive… they had a large variety of sturdy Sterilite containers and 600 count Fieldcrest cotton bed sheets (along with multiple other brands and price points) at decent prices
I guess I’ll have to start using the BBBs in Manhattan or out in Bergen/​Essex counties

I don’t like their store at all. i would rather buy on ebay or even ikea for less and better attention/​service. the place is not properly organized. everything squeezed together, the staff is horribly lazy and have no clue how to help, i found myself helping other people with what they were looking for and i don’t even work there! retarded.

Store seems like it changed a bit since the last time I was in. Tighter, messy end caps and bins, empty hooks. It seems like they want you to do a little more online shopping. I was just looking for some small items, one being a mortar and pestle to grind pills and dehydrated hot peppers. Couldn’t find one that didn’t require me to get a loan (type of use /​amount of use /​cost). Did find a salsa cup that I can use with a clean broom handle top (improvise … adapt … overcome …) that costs WAY (!!!) less than the above mentioned M&P. Staff is still VERY helpful at this locale (wish I got his name).

This triple B location is spacious but many of the items seems congested together. The store reps are very helpful and you can find any and everything at this location. Don’t forget to bring your coupons. They never expire!!!

This BBB carries all the staples, but the variety of products is definitely smaller than ones in the city (14^th street, for example). Bring in more pretty things people!
Staff not very visible, but helpful when approached. Could do with some more store space, so displays are easier to walk through and find things in.
But hey, the place has a huge collection of most kitchen & home supplies, within 10 min walking distance of most of Newport, so I’m not complaining. If you’re setting up home here, or need to change appliances/​crockery etc, you’ve found the right place.

Its a BB&B, what can be said that wasn’t said about this store yet. This is not my favourite store to go to, but its very close to where I live and they have a parking lot and 3.50% NJ Sales tax which can add up depending on the purchase you are making. Combine that with the 20% coupon they send in the mail every week. I must have a whole stack of them and you can save lots of money on your purchase.
The 20% is off one item only, if you tell them ahead of time they will make more then one transaction and use more then one coupon.
Staff here is friendly, and despite the store being tight they do tend to have everything here. The bath and kitchen items like cleaning products, shampoo and toothpaste are overpriced. I usually only come here for big ticket items to save on tax and use the coupon. As for everything else there is Target and Amazon.

I’d prefer to give 3.5 stars, but I don’t feel this store deserves 4 stars.
We went there yesterday and we’d previously gone there a few years ago. The store is large, bright and clean. The employees (guards-​?) working in the entryway during both our arrival and departure (two different people) were very friendly.
One problem is that no employees are available anywhere in the store, with the exception of cashiers. We had difficulty finding the item we wanted (the store is *huge*), and I was seriously considering calling the store’s number on my cell phone when we finally found the correct area (blankets). Then it turned out that they literally only had a few blankets, which was ridiculous when considering what type of store it is and how big it is. We didn’t buy anything…

I love this Bed Bath store, partly because it has a large beauty/​toiletries section incorporated into store but mostly because of the 3.5% sales tax. Parking is ample, staff is always very helpful and selection is great. Don’t forget your coupons!

I mean it’s a BB&B. This store is on the smaller side, but it packs it in. There’s so much product that it’s almost confusing. Take my last visit, buying an espresso maker. There were about 5 different models and then about 10 more different types boxed below that you couldn’t tell the difference between what was what.
With that, if you need any sort of home goods, it’s here and they send you a 20% off coupon basically every week, so that’s always a plus.
I find that their face wash, shampoo, toothpaste and products along those lines are a bit overpriced. They have a clearance section where I’ve definitely found some severely reduced items, so that’s a score!
Eh, it’s a Bed Bath.

Love this store!!!

I used to go here regularly when I lived in Jersey City, always with a 20% off coupon in hand, of course. Anyone that shops at Bed Bath & Beyond without one of those is a sucker!
As for the store, everything is pretty clean, well organized and easy to find. Some employees are helpful; others are not. But at least parking is easy and considering this location is in JC, consider that a plus.

Meh sometimes the staff is slow and unhelpful, and sometimes they are super friendly and helpful. I’ve experienced both ends of the spectrum. Of the handful of items I have gone to this location specifically for in the past three years they have only had the items we wanted about 50% of the time. Pretty frustrating. Especially when it’s a common item. They do offer to order the item you need and have it shipped to the store for pickup. They did this for us and used the coupon we had and they followed up to contact us once our item was available.
I recently purchased a bridal shower gift off of someone’s registry and had it gift wrapped — I do not know if every BB&B wraps their registry gifts this way, but they just wrapped it in a purple plastic bag and the ends are frayed. Not that I’m looking for the fanciest packaging around, but at least cut the plastic in a straight line so it doesn’t look like a kid did it? Or perhaps wrapping paper, maybe?
Regardless, this location is super close to my apartment and I’ll keep coming back. I always prefer to walk though unless I’m buying something heavy and cannot carry it home. That parking lot gets insane!

If I could give this place negative stars, I would. The females all have an attitude problem & they think they are better than you & of course, smarter than you, so they don’t have to be nice to you. I would tell you to never go here, EVER!
Last night I spent 30 mins arguing w/​3 incompetent females about getting both the gift card & the pan for free. Absolutely frustrating because they insist I only get the pan. Ummmm, then why does it say ALSO on the sign. That means «in addition to» and «as well as» & the store manager tells me she knows what that means, but I only get the pan. Oh yeah, the sign reads «DOUBLE BONUS» in bold letters. That would mean I get ONE free item, right?!? Uh huh. Right. The 3 of them kept insisting I was wrong & I was ready to leave w/​o buying anything. The manager finally decided to call corporate to check & when she was completely wrong, not one of them said a word to me. I stared at the register cashier in the Customer Service desk (Marielle) & said «And you’re not going to apologize?» Her response ‘I apologize for the inconvenience.’ Yeah, real sincere, you meant it as an inconveniece to you, not to me. Why would you anger your customers & insist they are wrong before you do any research?!? Oh yeah, I know why, it’s because that would mean one of them would actually have to do work. Never going back there again. But, I’d have to admit the 3% sales tax is really enticing. You best bet I’ll be calling corporate tmr to file a complaint.
The only saving grace was Gary. He was really helpful when I asked him questions about the cookware. Very friendly & made sure all my questions & concerns were addressed.
I’m uploading the picture I took off the sign just for proof. Do not go here if possible. You will get tons of attitude & leave angry. So not worth the 3% sales tax.

When it comes to BB&B they pretty much are all the same. Tons of stuff, and at times tons of people.
But one thing that stood out to me at this location was how nice everyone who worked there was! I probably had 4 – 5 people say hi to me in the first five minutes of arriving. None of it was predatory «please buy stuff» stalking — just a nice hello.
When I did ask for help the guy was really helpful and fun to chat to. Together we got me the best shower head ever! wooo hooooo
Anyway, little customer service things like that go a log way for me — especially when they don’t care at all when your 20% coupons are expired.
This BB&B is the B — omb!

Post-​Sandy, our power was fixed much faster than many. So we had electricity but not heat. First thought: space heaters! So off to BB&B we went!
We decided that the Vornado brand of heaters looked great. There were 5 models, tiny, small, medium, large, and fancy large (w/​lots of bells and whistles. We picked up a medium and a fancy large one. There were detailed signs about the pricing of all the models except the large style. We noticed the signs seemed to not have sale prices, just regular prices with photos and product descriptions. Then we noticed that the fancy large type (normally $ 199) was listed at being $ 79 — same price as the regular large one. There was no sign at all for the regular large one. I checked the photo, description and product number — they matched. Score! It must be on sale! So off we went to the check out.
The heater rang up at $ 199. I contested this. The clerk said she didn’t know how to check on this sort of thing. She called over a supervisor. I walked the supervisor over to the display and the sign. «This must be wrong,» he said. «We’re not allowed to discount things that much.» I, however, pointed out that the sign clearly details the item I wanted — NOT the other style. Even after I showed the matching item numbers, the supervisor disputed the advertised price. I again pointed out that the sign displayed the item I wanted with a certain price and legally they were to sell it for that price. Finally, he called over a manager. The manager looked at the sign, read the info and the numbers, looked at the heater box, read the numbers and said «this is the same item. Just do a price override» and walked away. Like not a big thing. (5 stars to the manager). The supervisor stood there and huffed under his breath about how this wasn’t allowed and it was an error and blah blah blah.
Having worked in various retail jobs I know about my rights in getting something for the advertised price *even it* it is an error. I noticed that they pulled the sign from the sales floor. Which is fine. They can put a correct one up. But I really didn’t appreciate the way both the clerk and the supervisor acted as if I was totally in the wrong for expecting an item to be available for a price that was posted on a descriptive SIGN — with photo — on the shelf of the item I was buying.
While I was very impressed with the manager’s no-​nonsense approach to the situation (as he obviously knows the store has to honor its posted prices), it was ridiculous, unprofessional, and just plain rude how the supervisor acted and spoke around me.
Will I return to this location? Probably, should I need to. I’ll give it a 2^nd chance. But this was not a good experience.

Apparently when you move you need new things.
Not things you were thinking you were going to need but all kinds of other things. Well wait, there are things you figured you might need like a new shower curtain and hooks and liner curtain. And a new whatchumacallit for your dishes that needs that dohickey that goes under it to keep the area dry.
Okay, you know what I’m talking about. All those things.
We only moved in this past weekend and have already made several trips here because, you know, I’m always forgetting the whoosiwhatsit and don’t notice until I get home.
Yeah, its like most other B, B&B, that’s why you go there.
I did find customer service to be very friendly which was bonus. Of course it could just be that they are friendlier on this side of the river… I’ll get back to you on that one.

For the few things that makes more sense to buy in store than order online (i’m so lazy), I make sure I get it all from BBB. There is free parking outside shared with Shop Rite and BJs, just proceed with caution as I’ve seen MANY hit and runs at this parking lot. The BBB is well stocked, even with a Harmon beauty section (girls must have). I wish they had more staff walking around in the back, it is hard to flag down someone for help when you are trying to uncover the mystery of the bedding section. On a side note, the staff are really friendly, with the exception of one person who is slow, uncooperative and mumbles underneath her chin hair, i mean breath.
Tip: Don’t park at BBB and go to the Newport mall, your car WILL get towed. (really didn’t happen to me, but did to a friend).