Best Buy

These guys suck. 3 times I’ve been there for 3 different things. They are disorganized. This very last time I just had a quick question to ask of them over the phone. They had me on hold for over 30 mins. I finally got someone on the phone and some Indian guy answered and asked if I was the girl on hold for open boxes and I said no. He said hold on and then while I was still talking he hung up on me. 2÷16÷16 7:30 p.m. What kind of workers do they hire here?
There was this one female — Damaris who was the only helpful one when I visited the cell phone station earlier this week. No one was working nor wanted to work but Damaris was doing everything and trying to organize as well as move the customers along even though there were 3 other Best Buy workers there (Mishael and 2 others) who were too lazy to move and clearly had no intention of helping customers by pretending to be busy even though they were not.
Don’t go to this Best Buy if you dont have to. Avoid it if possible. Worst customer service.
Management needs to visit this store and fire everyone and start from scratch again. Best Buy is not losing business from online stores. They’re losing business because they have incompetent staff who don’t care to be there and have absolutely no care nor consequences.
I was going to go there this evening to buy something had I gotten someone on the phone to confirm something was there in stock. Forget it now. I’ll just order from Amazon and wait instead.

This is the worst place I have been to. If there is negative 5 Star I will rate it negative 10. I was waiting 1 hour to get an Apple Watch on a regular Wednesday. NOT BLACK FRIDAY! there were less 20customers in the store and more than 15 staffs there. They just point the other staff to you and say wait me to a moment and its forever. I step the shop around 7:30 pm and get my watch at 8:30pm. And this is because I complained to someone. Otherwise I’m not sure if I can get it before they close.

The guy at customer service doesn’t realize that he’s going to lose his job to Amazon one day. And so he continues to be rude and completely unhelpful.

Horrible store all around.
The stock looks like no one has ever gone through it to organize it. Everything is everywhere except where it belongs.
Finding a customer service rep is like looking for Bigfoot. Lots of sightings but no real tangible proof they actually exist. You will see a blurry blue shirt in the distance but by the time you get close enough to make contact they disappear into the surrounding environment.
At checkout is by far the worst part. Line was 6 deep this time and lo and behold no cashiers… Nice 15 minute wait and not the first time I’ve experienced this. Buy Online and Pickup area had 3 cashiers working. Guess they don’t want you to shop in store. I can take a hint.
I will be back unfortunately. Only store in the area. Sucks.
Have Fun

I ordered a LP record from
They told me that it would ship in a month. Wrong then I called and they stated they would ship it and that it would take one more month. They made a mistake! Okay I am a calm and cool person, but that was also a lie! I waited a whole other month and still no record! Then they told me on the day it was supposed to be at my door they don’t have it. lies lies lies lies lies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lieslies lies lies lies !!!

came here for a Geek Squad help. Had a problem on an Apple computer (wasn’t turning on). They talked to you like you are a 1^st grader and they have a master degree on computers…
Get to the point and stop going around… I know what is the problem, just solve it. If I knew how to solve it, I wouldn’t come to you to get help.
The place in general is big and stuffed, with a lot of associates, but they look like they are trying to run away from the customers instead of approaching them.
Will need to search for a private or small shop that is willing to help properly.

horrible customer service. they don’t care about their customers’ time at all. I tried getting new appliances from them and after they’ve sent people here 4 times I now have no working oven and no working dishwasher and they still have all of my money.

Bought a drone. The battery had melted in the package and burnt the box. Store refused refund at first, then agreed only to gift card. Waited a month. Saw a Twitter ad for trading in your old tablet for a discount, decided to use the gift card on a tablet. Store says no such promotion and it doesn’t matter that there’s an ad. Why waste your time? Just burn your money in a ditch.

Had the best experience at the PC counter today. All of the young staffers were knowledgeable and helpful. No one did any hard sales. They answered all questions that imposed and some were very technical.
The prices seemed reasonable.
So happy they have an Apple Store section, beats going to the city, or even worse, the Paramus mall.
Parking is easy and plentiful. The store is well stocked and the floor people are eager to help you.

I stood in store. Try to ask someone for help. Nobody wanted to help me. I have no idea about the router things. However, Mr. Ryan showed up. He taught me all things I need to know. So I got the right one. Thanks. Ryan.

I waited on the phone for over 10 minutes to ask one question. I gave up. Was looking to buy a pricey camera that I had seen in their nyc store. But they lost my business. Doesn’t seem like they’d care anyway.

I’m giving these guys 5 stars because I bought a $ 300 wine cooler from them and a month later it was making a noise (it actually made the noise the whole time I owned it). I had the receipt but not the box it came in and I was able to exchange it for another one. They took it back, no questions asked. Maybe retailers are actually realizing if they do not stand by the products they sell, people will stop shopping at their establishments.

HORRIBLE customer service. In need of competent workers…
I wish I remembered the name of the sales associate that was «assisting» me with a new phone order 4 months ago. For me to come back to this site to post a review 4 months later is indicative of how bad my experiences have been seeking assistance from this place. I know what it’s like to work in customer service as I’ve been doing it for 5 years. I know the difference between someone who is lazy and someone who is having a bad day. But to have a sales associate «assisting you,» then have them go to the bathroom for 20 minutes, only to come back and help Another person without ever letting me know he would come back (which he didn’t) was shocking. I could tell he did not know how to address my needs concerning the new phone I was ordering but i would have appreciated if he transferred me to someone else rather than run away hoping I’d forget.
New sales associates are needed. Unfortunately, this has not been my first bad experience at this place. Avoiding this place. It is a complete waste of time.

I don’t know why people still shop at Best Buy. Well, I only go to Best Buy when I happen to discover their price for something I want to buy is actually cheaper than Amazon. Pretty rare occurrence but when they have sales, it sometimes happens.
Nothing special about this particular Best Buy.

Came here last night to buy a new tv. The sales guy was reasonably helpful (I’m being kind)…although he didn’t tell me anything that I didn’t already know from my own research. I also bought HDMI cables and a new DVD player. After asking about price matching, the guy told me that Best Buy matches any price you find on Amazon and a few other online retailers. So I spent time price matching all my items, and even verified each one with him. By the time I got to the register, I forgot to remind him. Thankfully, I remembered before I left the store. So I went up to customer service to adjust my receipt. The two girls tell me that they only price match on Amazon when Amazon is the vendor selling and shipping the item (i.e. not a third party). So I asked why my sales guy looked at my phone, verified the items and said they were all OK. They didn’t know. It wasn’t an exorbitant amount of money, so I didn’t push too hard.
Overall customer service is definitely lacking in this place.
Gave em an extra star for the 3.5% sales tax. I’m down with that.

geek squad here did work on my car alarm, and made some serious mistakes. I left the appt at 745 pm and went to another store. When I came out, the alarm went off and the car ignition was cut off so I couldn’t start it.
I was stranded and I had left my cell at home that night.
I spent the next 2 hours trying to reach them to get the issue resolved. to no avail. Their 800 # had me on hold for over 40 mins when the automated system told me there were only 2 callers ahead of me. Cleary not true.
long story short, my story involved cabs, cops, a locksmith and an almost divorce from my husband
don’t use them. they are inexperienced techs who don’t know the job

This Best Buy is OK, nothing more or less. The main appeals are that it’s close to home, and sits in a reduced sales tax zone, which for big ticket electronics can be significant (3.5% instead of 7%).
The staff there is OK for a Best Buy. I generally know more than them anyway, so I don’t ask a lot of questions. They don’t always have everything you want to see on display. For example, you have to ask someone to bring out an iPad Air 2, since none of the iPads they have out are the latest model.
Also, watch out for your ears there. People often accidentally set off their anti-​theft devices and the staff occasionally takes their sweet time shutting them off.

I don’t get all the hate for this place. Honestly, they have always had exactly what I’ve wanted and the service I have had was on point. My experience has always been that when I went in knowing what I wanted, it was easier.
I’m an electronics guy. I love TV and audio equipment, so I usually know exactly which models I what to buy or look for. Usually, they have them.
The fact that there is a Magnolia here is clutch because when I buy home theatre equipment, I want to buy the best products carried. The fact that this Best Buy carries Marantz, Bowers and Wilkins, Martin Logan and top of the line type televisions (Samsung f8500, Panasonic VT/​ZT when they were still around) make it fit my needs without question.

It feels like this place would have been skipped by zombies with the limited amount of employees and electronics they have. It feels like the forgotten adopted step child of the Best Buy in Secaucus. Only thing that is great about this place is that you can order something online and pick it up at this location and more importantly… it’s next to Popeyes.
Staff seems very laid back and it feels like they have electronics from 2009.

I’m not sure why the hate, hate, hate on this location, but I love, love, love.
I went to pick up a printer and some photo paper and I was griping on how Amazon has it cheaper. «We match most competitors pricing.» WHAT? Amazing. The discount wasn’t crazy, just a total of $ 14 off the 3 items I bought, but still really nice since I didn’t have to worry about shipping and all that jazz.
The place had ample staff working, this place is as big as the stores out in the ‘burbs, a rarity in such an urban environment. Miguel was helping me out today and he was nice, helpful and personable. Got me to crack a few chuckles, no charge. A great way to spend 20 minutes.
Plenty of parking, matching pricing and just a mile from my home means a win for me.