Hudson Toyota

The automotive industry is a tough industry with lots of competitors and its the first impression goes a long way. Needless to say, my car buying experience from Hudson Toyota wasn’t great at all. I looked online for the car I wanted and stopped by a Wednesday afternoon to look at it then take it for a test drive. Just after parking my car there were a few salesman standing outside waiting to greet customers. I had to ask one of the sales guy standing outside to direct to me to the used car lot. He pointed me in the direction and it seems like he did not want to bothered at first. It was just my initial impression of them, so after a few minutes I told him the car I was looking exactly and eventually we were finally able to find it. Then he went to get the keys for the test drive. It took him a while to locate plates so we can go on the test drive, 15 minutes to be exact.
After the test drive, I advised him I was interested in car and explained I had a trade in and as well. At this point, I told him I didn’t want to play any games because I had a deal almost lined up at Toyota of Hackensack. I showed him the email in writing for my trade and purchase price for the exact same car I was looking at their location. He wanted to see the email so I sent it to him and then showed his manager. I told him that the reason I came to Hudson Toyota was that they are close to my work location and I gave them I shot to earn my business. After about 10 – 15 minutes he came back and said they can beat Hackensack deal it by 100. There were a few more negotiations afterwards and we agreed on a final number with the out the door price.
Now on to the delivery, I had to wait about a hour for them to clean the car and everything. It was CPO Toyota so I expected a few things with it. First, the car had missing rear floor mats but had the front ones. I asked the sales guy what happened to them and he responded by saying «it doesn’t come with them». So the front mats come on the car but not the rear ones? Isn’t that strange? After a few minutes of complaining, he was able to find the rear ones to put in my car. Next, I was missing the owner’s manual and told him about it. He said they will order it but I felt he was kind of brushing me off. I also ask for the extra set of keys and he also said it doesn’t come with it. I was like come on this is a Certified Toyota? At that point, I just wanted to get out of there because I was pressed for time. I was going to take this up with higher management later.
The day after I was trying to find contact information on the General sales manager on their site. There is no contact info listed for higher management. Is this done on purpose? Who knows but other dealers leave contact info for key personnel at the dealership. After an extensive search I found the GM contact info who forwarded my email to Cynthia C. Cynthia called me back and apologized and tried to correct my outstanding issues. She was very pleasant person to speak with and offered to have a new key made while I wait. Also, she gave me the owner’s manual at the same time there. She also gave me a few goodies like a hat, mug, pens, and other stuff. Here’s the kicker, my salesman’s calls me afterwards and tells me that they found the extra keys and owner’s manual. In my mind I was like Wow WTH. I returned the manual back to Cynthia and advised her what happened. I was thinking if the sales rep took the time before to look for these things we would not be in this situation.
Overall, this wasn’t the experience I hoped for but had to jump through hoops get a resolution to my problems. Everyone that purchases a new or CPO Toyota comes with first oil change for free, but I will decline and just do it myself. I will probably not take my car for service unless its something major or a recall. This is my first and last Toyota that I will ever buy from Hudson Toyota. I gave them two stars because of Cynthia, if not it would have been one. Unfortunately, we cant give zero stars. Maybe other people got a better experience than I did. Remember, when they say people will remember you by first impressions, its really true. I commend Cynthia for being very helpful and wished I dealt with her in the first place.

This place is a NIGHTMARE. Wow. We came here to trade in a vehicle last week and literally waited 5 hours. The sales rep never inputted the paperwork for the trade-​in and now we are being double charged. We tried to call to get it fixed and cannot get a hold of anyone. Horrible experience from start to finish — GO ANYWHERE ELSE!!!

The worst place to buy a car with the least respect for their customers. They’re extremely reactive when it comes to handling conflict — and still do it poorly– and no proactive measures are taken to ensure customer satisfaction.
Buyers beware…

Unfortunately, had yet another incident with their service dept. yesterday.
Tried to schedule simple oil change and they couldn’t even guarantee that I’d be out within an hour’s time.
Imagine sitting 2 hours for a 10 min. oil change? Oh, wait. I did already. Hilarious.

They fool around a lot… 2 hours to change 3 times the requirements. At the end came back empty handed and feeling overwhelm. :-(

I am beyond irritated with today’s service. Let me give you the back story in a nutshell. I got my preowned car in April (2015), in less than two months, I begun to hear the breaks. When I inquired about that, I was told that only NEW cars come with new parts. Because my car was PREOWNED the breaks were not changed since there was still some «life» left in them. I think that’s a load of BS! New or preowned, all cars should leave the lot with new breaks, rotors, etc. I shouldn’t have to hear squeaking two months later. Anyway, fast forward to today. The car was dropped off to change the breaks. Turns out my breaks were shot! The break pad was nonexistent, therefore, ruining the rotor. Now it would cost more than my expected budget. I guess worn out break pads is the result of getting a car with WORN breaks 6 months prior. Sooooo, the break pads were replaced and the «attempt to save the rotor». DRUM ROLL PLEASE… the parts cost $ 88 and the labor $ 277! My grand total was $ 380. I think that is absurd! I also have a shitty service plan that does absolutely nothing for me, but a free oil change which I can pay for and free towing. It should be a percentage off of labor.
I guess I should also mentioned they have been pretty good with helping me replace my car key after losing it 3 months ago. So for that, I’ll give them 3 stars.
I will NOT return there to service my car because I don’t want to spend $ 600 to replace something that costs $ 100.

First I would like to start by saying that I am a consistent Unilocaler (as in I utilize this service all the time), but I rarely write a review unless it is throughly note worthy.
This is my second time bringing my vehicle to Hudson Toyota, and both times I had an A-​mazing experience all due to the assistance I received from the Service Representative Rachelle Sialana.
My first time there was for the 5K check up, which took a while as I went on a Saturday morning (note to self don’t do that), Rachelle kept me updated during the experience which helped tremendously. Today I came in for a relatively quick service, and was greeted by the same wonderful personality.
Getting work done on your car may not be the most pleasant experience, but receiving wonderful customer service consistently enhances the experience.
Definitely go to Hudson Toyota, and specifically ask for Rachelle… You won’t regret it!

Just got done singing the lead contracts for a RAV4 with Abel Peña y Jhoan Preciado (Sales manager). It was a pleasure to work with them as the paper work process went nice and smooth. They were very helpful and answered all of my questions and concerns. I would recommend both of them for an easy lease process.

Out of towners + those buying non-​Toyotas: BEWARE, you’ll have to fill up within half an hour of your drive home!!!
I had the distinct pleasure (*sarcasm*) of working with Hudson Toyota when I found that they had the 2011 Mercedes GLK 350 in my color and price point. Now being that I live in Northern VA, this was a pretty risky deal. I purchased the car site unseen. The process leading up to the day of delivery went by fairly smooth. They even arranged our sales rep to pick us up in this adorable Scion from Newark Airport which was very much appreciated. When we arrived, we were shown the car and allowed to take it on a brief test drive. Afterwards, we spent the next hour or two waiting for all of the paperwork to be completed which was already an inconvenience since we were trying to beat an incoming snow storm that was bound to hit Jersey. Now the reason for my disdain and utter annoyance with this dealership and our sales rep (I think his name was Eduardo?) was the fact that despite them knowing that we were out of towners who planned on driving the car down to Virginia immediately after delivery, they completely overlooked the fact that the gas tank was less than a quarter full. Now in my experience, whenever you buy a car brand new, it’s safe to assume that the gas tank would be full. When we asked our sales rep about getting our tank filled, he told us that because the car we bought was not a Toyota, they were unable to fill up the tank. I’m sorry but that response was absolutely ridiculous. I bought the car site unseen, flew all the way up to Jersey to pick it up, had a four-​hour long drive back home, and you’re telling me that because the car I bought was not a Toyota I was not entitled to a free, full tank of gas?! That is absolutely ridiculous!!! I’m sorry but even after having a fairly worry-​free transaction, that seemingly minute detail left a bad taste in my mouth. We would’ve asked to speak to the general manger personally had we been worried about making it back to Virginia in time before the snow storm hit us hard (especially since Hudson chose to not replace the near-​balding tires on the car). About 30 minutes into the drive, the GM did call us and said that he would personally send us a gift card of some sort or reimburse us for the lack of gas. Its been 8 months since I bought the car and I still haven’t seen anything from Hudson besides the late vehicle registration papers. It’s safe to say that I would never, ever recommend Hudson Toyota in New Jersey to anyone. They are literally the epitome of heartless car salesmen who are in the business of making a profit and could care less about their customers, local or not.
UPDATE as of 10÷9÷15: After posting this review, the customer care manager named Cynthia reached out to try and investigate and resolve the issue. I appreciate her taking the time to try and mitigate the feelings of disappointment I had. She was a pleasure to speak with and agreed that the damage that had been done should not have happened. It’s people like her who go above and beyond to help ensure that the customer experience is nothing less than satisfactory.

So I was asked by the General Manager: Dean Ciccarelli to contact him. (I don’t know why I wasted my time but I figured it was worth a shot). A female picks up and blurts out what sounded like «thank you for calling Hudson toyota». I asked to speak to the General Manager, gave her his name, my name and the reason for my call. She cut me off and said «l’ll give you his administrative assistant». I asked if he was in. She cut me off, repeated herself, then transfered me! This is exactly the type of treatment I’m talking about… It’s not rocket science. Lets start off from the begining of todays call… First, hire someone that answers the phone with some enthusiasm and could at least take a minute to listen to my concern, answer a question, act like they care, take the message themselves, and not be so lazy as to just transfer me to voicemail. I could go on but I’m going to leave my concerns for corporate. It was a total night and day difference between the dealerships. From the moment I stepped out of my car at the Toyota dealership, I felt like I was dropped into a shark tank. When I went to Honda, I felt like even though it’s about the numbers they still cared about me, the car I wanted. If I liked it? Was I comfortable with the price? Monthly paynents? etc.

Popped in for some help to install new plates, and they were kind enough to work with me to replace the screws entirely and send me on my way.
Nice service people up front!

As a first time car buyer I was extremely intimidated by the idea of getting a car on my own. Didn’t know if car salesmen had a sixth sense for that, and was scared that because of this detail, they would try to milk me for all I’m worth and I wouldn’t know because I didn’t know what to expect. When I went to Hudson Toyota, however, I felt like I was treated like family. I was helped by Mario, Abel, and Jacques who all did whatever they could to get me the best deal on my first car. Jacques, the account manager, was very friendly and informative and made this huge decision less stressful for me. I’ve gone to dealers before that didn’t put a fraction of the effort these men did. After all the documents were signed Abel did a wonderful job showing me the features my car had and how to use them. If you are thinking of going there, I highly recommend seeing all three men mentioned above!

I went in at 9:00am for a squeaking noise in my brakes. I heard from them at 11:30am telling me that it was going to take «a little longer». Finally at 1:00pm I got my car back. However, the squeaking noise was back! 5 hours waiting wasted for nothing. Then I called back and the lady hung up on me. Then the same lady transferred me to a voicemail. Then a guy picked up and said he will call me back after he spoke with the advisor. Did not hear back from him. Terrible and slow service. Wont be coming back here. Do yourself a favor if you value your time, go somewhere else

My sales agent Michael Andare was able to help me and get me into a 2015 Toyota Corolla! I was so pleased that he was able to help me! Michael was super pleasant and very helpful! He did such a great job! Michael was able to meet my needs and did not stop there! He went out his way to make sure I was able to leave with a car today! Michael had such a great attitude and did not have a bad mood!
If anyone is interested in a car and needs the right guide… Michael Andare is your guy!!! I’m definitely recommending family and friends to him!

I had a wonderful experience this week at Hudson Toyota. My sales rep was MICHAEL HAKIM, his number is 732−642−5491. I came in a little after 7pm on Monday with my Fiancè, we had in mind to inquire only about a 2015 Toyota Rav 4. When we entered the building he sat us down offered us coffee and there he went working his magic to help us out. He literally made it seem like we were driving home with our new vehicle today, there was no worry about credit no worry about money, I just wanted to «look» and he turned my look into a purchase that night. I am a returning customer to Hudson Toyota and my experiences have varied every time but this time I bought for a few reasons with no hesitation. I purchased because I wasn’t pushed into a sale, I wasn’t being scammed, I ended up paying a monthly that I requested rather then one that I was forced into. I was also educated on my vehicle of interest, the sales person gave me the full run down, he took me to the back of the inventory he let me ask a million questions and at the same time he answered my million questions. He was very patient we just our mind on color 3 times and still no attitude from him. He allowed us to test drive the vehicle for about 20 minutes and still no attitude. I emphasize attitude because attitude is what I have received many times every time I visit a car dealer. So thank you Hudson Toyota, thank you Michael Hakim I appreciate your time I appreciate your attention and I appreciate your business. Thank you.

Hudson Toyota made my car buying experience hassle-​free and Yameline Sanchez was great in every step of the process. We test-​drove my car, took our time inspecting the vehicle and didn’t feel pressured into getting anything more expensive or what I didn’t need. Actually, I was the one that kept looking for a more expensive 4Runner! Any who, always find someone you’re comfortable working with and trust. I would definitely recommend this dealership to friends and family. And I hope the relationship remains positive after I drive out the lot for years to come.

My parents were looking for a certified used vehicle. Edwar Guzman helped them find the perfect vehicle for the best price compared to other Toyota dealers. They left very happy, satisfied and will come back to purchase from Mr. Guzman. He is knowledgable, respectful and considerate. No pressure or gimmicks. Thanks Edwar!

The place has changed. I bought my new 4Runner there in 2003, and the service was good. Not any more. NEVER AGAIN will I go to Hudson Toyota!
Instead of spending time making the place look nicer, they should hire and train respectable and competent people.
4-​HOUR OIL CHANGE
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Today I went there for a oil change and to check on a rattling. I arrived at my appointment at 12 noon. After 2 ½ hours, they still were not done (or even started). And only when I asked why is it taking so long did they suddenly had it coming into the shop for the change. It was FINALLY done after I simply stood in front of the office at 4:00pm. 4 HOURS just to change the oil and do a standard check! They more then what was advertised but I was so exhausted from the wait to fight.
The good news is they found the rattle. The bad news is they ripped out the heat shield and they estimated the cost of replacement to be $ 700. After reading a few resource, I discovered the problem was relatively common and could have been solved with a few hose clamps and molly screws (about $ 5) to re-​attach the shields, instead of just pulling it off.
«I’M TOO GOOD FOR YOU» PUNK SALES
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Sadly, that was not the worst of it. While I waiting, I asked for the sales department to look at new 2015 4Runners. A punk-​looking kid in jeans came to me and said he was a sales person. During the meeting, he was eating cookies and drinking and talking with his mouth full. I asked him what would be the trade-​in value of my vehicle. He sat there guessing and said $ 3000. I already checked Kelly Blue book and knew the lowest trade-​in value is $ 8000. One would think a sales person could do a simple computer lookup. I asked other questions about the 4Runner (to test his knowledge) and he answered like someone lying to at school detention.
Then he says I have to walk all the way back into the lot to see the 4Runner. We walked over 100 yards in the cold as he goes from being 12 feet a head of me and being on the phone. When we reached the 4Runners, I had to ask for him to unlock the door so I can see inside. He drove the 4runner to the dealership as I checked in the interior. When we arrived, I ask to see the Highlaner. He went to check and came back saying we have to walk AGAIN to the back parking lot. I declined. As I left the dealership, I saw several 4Runers and Highlanders in the front.
The sales persons was a incompetent punk kid who felt to inconvenienced by some like me.
NEVER AGAIN
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I was planning buy a car at Hudson due to past experience. I would not buy or service my vehicle there again. Those that do, get ready to be ripped off and treated like you should thank them for it.

I recently took my car in to get some routine maintenance down here and have to say I was pleased with the result.
Yes getting the car fixed is a long, annoying and expensive process. Get over it people. The staff here are incredibly friendly, the facility is nicely laid out with a large waiting room (free wifi and desks to work from) that offers free coffee and a few light snacks.
Are there cheaper places to go? I’m sure. But when it comes to getting your car fixed I really believe that you get what you pay for.
There are also a number of restaurants nearby for you to walk to, and the dealership offers a free shuttle to Journal Square, should you need.

Negative stars if possible. I don’t know why I went back to this this place after the last time when the technician forgot to screw the oil filler cap. I was lucky that I bothered to look at the engine after getting home and finding the oil cap sitting on top of the engine. The underside of the hood must have kept it in place in the 5 mile drive home.
This time I brought my Sienna for an oil change and recall work on the door. I was written up at around 8:20 and instructed to wait in the customer lounge for the Advisor. At 9:45 I got impatient and went to look for him for an update — he then proceeds to tell me that the recall work can only be done by certain mechanics and there was 3 of those in front of me and that I might nor get the vehicle back until «after lunch».
If I had been informed that it would take all morning I could have made plans and not wasted my time and be aggravated. So I just asked for my van back and promised myself to find another place to get it serviced.
Their procedure/​system failed miserably.