Palisade Eye Associates

Wish I could give zero stars… The doctor (Dr. Betty) is pretty good, but the worst part is the optician shop within premises.
### Don’t go via their optician for buying the glasses. ###
They first told me 1 week.
when I called, they kept repeating «we will call you when they are ready»
At the end of second week, I called the guy, Carlos who seems to run the shop. He said the glasses were ready. I went to pick them up and found that:
1. The lenses had smudges and finger prints all over.
2. The frame was incorrect, I had ordered a different design.
3. The frame had scratches and looked used. It almost seems to be the same one that I originally saw in the shop while selecting the frame two weeks ago.
Currently waiting for them to reorder. I have been again told it will be another week.
AVOID THIS PLACE!!!

Not sure why this place has such poor reviews. I was able to get an appointment on the same day, which is amazing and a real life saver, given the eye troubles I was having and the pain I was in. There was quite a bit of a wait at the office, but any time I’ve been to any doctor anywhere, that’s been the case. Dr. Cervenak examined me very thoroughly and took my condition very seriously. She applied an ointment and asked me to come back later that day so she could check on the progress of the healing, because she was worried I may have had an infection. Turns out I was ok in that regard, just scratches but no viral infection. She asked me detailed questions about my eye care routine and made very thorough suggestions on what I should change to improve my eye health. Overall, I was very satisfied with the treatment and attention I received, both from the office staff and the doctor herself.

While Dr. Lutz is fantastic the wait times at this office are horrendous. It should not take 90 minutes + to be seen by the doctor. If they have evening office hours they should be able to accommodate in a more timely fashion.

I’ve been misdiagnosed by Dr. Rau. I knew something is not right. Went to a different doctor… and yes! Finally I see. I don’t get how he could determine how bad my eyes are within 3 minutes of testing. No «blinding drops», just regular test, thank you for sucking out of my VSP!
Not a specialist!

Do yourselves a favor, do not go through their optical shop for their prescription glasses or lenses. The person in charge is incompetent and mediocre.
They promise a 5 – 10 business days and it has been longer than that now. They could not give you a concrete date when the glasses would be available.
Never again.