Sears

I bought a grill online for in store pick up on Memorial Day Weekend. An hour later I got a confirmation the item was ready. Got to Sears merchandise pick up desk scanned the barcode on the confirmation email and not 5 minutes later someone brought it out to my car. I know Sears gets a bad wrap, but idk what they could of possibly done better. The store is dated and a little depressing but still good for tools and appliances.

No wonder Sears stores are closing all over the country because the personnel and service is horrendous. The sales associates aren’t trained to handle a simple return. This location is under staffed and these people seem to care less. You have to do a search and rescue mission to find an employee. I ordered 2 sweaters online and picked them up at the store. I got home to see that there was water marks all over the cream sweater. I attempted to return and they acted like it was the toughest task in the world. At the end of the day I just left and ate the cost of the sweaters because I couldn’t continue to listen to the nonsense. You don’t have these problems at Macy’s, Kohls, or JCP. This Sears location is a joke in certain they will be closed soon.

This place should not be open. I ripped one of the sweaters I bought trying to get their alarm they forgot to take off. Will not buy clothes here again or anything else for that fact.

This store is bad. but worse is SEARS corporate.
Harrowing experience at SEARS. Our GE washing machine broke just before thanksgiving 2015. We had SEARS service guys come in to take a look. Well, fixing the machine would have been $ 1600 and new machine is half the price. So here we went shopping for a compatible GE washing machine. Found it in local stores. Here is where all the issues started. Ended up in SEARS on black Friday.
Price at SEARS was $ 699 — So decided to go ahead and go into the store as the service tech had given extra 10% off coupon that can be only used in stores and not online. So we proceed to see one of the sales guy. Walks us thru starting the order. Puts the appliance and the required hoses in. At this point, I ask as Home Depot has it for $ 599 to see if they do a price match. The rep says no. ‘We don’t do price match on thanksgiving’. Ask for the manager and the same answer. We say we will go to Home Depot and they say go ahead. OK.
Sears confusing price match policy does say «Buy with confidence from Sears Hometown, Hardware and Home Appliance Showroom stores. If an item you have purchased from Sears Hometown, Hardware and Home Appliance Showroom stores goes on sale for a lower price within 14 days of your purchase, Sears Hometown, Hardware and Home Appliance Showroom stores will refund the difference. All Price Match rules and exclusions apply including no Price Protection adjustments between Thanksgiving Day and the Wednesday after Thanksgiving.»
Now we had checked online delivery dates for Home Depot and SEARS. Given it’s the thanksgiving week, everyone is backed up and SEARS has an earlier date. We decide fine, let’s just order from SEARS. Again, we talk to the sales rep and he puts in all the information and then says how we are going to pay. We said out credit card and he goes ‘Well, you won’t get free shipping if you use your credit card’. You need to pay with a SEARS card. As I did not have one, I would have to open one. Here is the kicker: SEARS online says free shipping on appliances $ 399 and above. Asked the manager again and she says «Online and store policy is different so we cannot honor it. If we waive shipping then they cannot use the 10% off coupon»… Arrgghh… We walked away.
Came home and realized that Home depot dates were beyond our timeframe. So, in the end, we ordered from SEARS though the only reason they got our business is because of the delivery timeframe. Ended up paying $ 100 more but also wasted our time in the store.
Very disappointed with the policy at SEARS. They need to get their act straight between their stores and online. Policy should be the same; not hassle customers who have taken time to come to do shopping on a busy day.

I went to buy a refrigerator and the salesperson was attentive and showed me a variety of choices. He told me about the $ 50 recycling program which I didn’t know about before, and when I mentioned that my condo would require proof of insurance for the delivery, he gave me a number to call and they sent the information to me soon after I called. On the day of delivery three guys showed up on time and installed the refrigerator promptly. Unfortunately the protective film was starting to peel off by the time they got it to my apartment so a few areas of the stainless steel were covered with their fingerprints, but other than that they did a good job with the delivery and removal of my old refrigerator.
While buying the refrigerator, the guy also introduced me to Shop Your Way, a reward points program where you get 1% of the purchase back in points to spend at a later trip. I got $ 5 in points just for signing up, and $ 8 for the refrigerator; I used the money to buy a polo shirt. Recently, they’ve been sending me free points occasionally, which vary but are usually around $ 5 and must be spent within a few days. I’ve gone back to pick up various small items like cutlery, tools, etc. for amazing prices. Checkout speed is not optimal — it often takes many more steps compared to other stores, especially when you want to use points. But overall I’m pretty satisfied with this place.

This has nothing to do with the store and or the service there. So if the Sears management reads this, send it to corpora and make sure they know it has nothing to do with the store. The store will always get your order in, have lots of knowledge and provide you with what you need. Its what happens after that.
The Sears company needs to figure out how to get delivery and orders out to the customer. I feel bad for the delivery guys. After multiple deliveries and having issues on every single order, I have just given up.
ITEMS NOT SHOWING UP, DELIVERIES SHOWING UP 5 HOURS PAST THE TIME AND ON AND ON
I dont blame the delivery crew. They are working their butts off.
How do you expect guys to deliver 16 orders with large items and install in a 7 hour window. Has sears been to the city or this area. Trucks can’t park on the street. We all live in old houses that require these guys to take everything apart to get it even through the door and then put it back together. I truly feel bad for these guys as they end up getting the upset customers when its Sears the company who requires them to get it done.
I have dealt with Sears and expressed my concern after every messed up order and they do nothing. I believe one time they gave me a 10% off coupon for when my entire order never came. It never came and they gave me a 10% off coupon with so many restrictions I threw it away.

We had a great experience with Christina Sague who was patient and informative on mattresses. We purchased one off of the Labor Day sale. I wasn’t expecting that good of service from Sears and even compared to Macy’s her service was better and the beds were cleaner. However — the reason for the two stars is for Sears delivery, which was supposed to deliver to me yesterday but with twenty minutes left in the delivery called to tell me they had to cancel and reschedule to the following week. Mind you they confirmed delivery the previous day. They gave to excuses — one that the mattress wasn’t on the truck because the manifest was wrong and the other saying the mattress was damaged. While they tried to be polite I just have no patience for mess ups like this anymore. Time is very valuable and a 35 dollar gift certificate while nice (and not delivered yet btw) isn’t what I want — like shop with Sears more since you didn’t like shopping with Sears. I’d like retail stores to make good on what they say and fix it if issues come up. We will see if the mattress gets delivered next weekend or not.
Update: The mattress was NOT delivered the following Saturday. Amazingly Sears said the issue was exactly the same. We cancelled the order and will not order furniture from Sears again.

If you want to be screamed and yelled at by the «Loss Prevention» staff (photo attached) when you are tying to defend your own rights, then please go ahead and shop at Sears!
We bought a Bosch dishwasher two weeks ago in the store, and was informed by the Sears staff that we would receive a rebate on the installation charges. When we were filling out the rebate form provided by Sears, we realized that the purchase date was actually outside the period eligible for a rebate. Realizing that the staff made a mistake and provided us with wrong information, we decided to go back to the store and see if they could do anything for us. The first staff we talked to advised that if we failed getting a rebate after contacting Bosch, Sears would issue a refund for us. However, when we demanded a written restatement of his words from his manager, the real issue came. The manager of the appliances department (wish I had found out her name) refused to offer a written statement or issue any refund for us at all. She even scolded the first staff we spoke to right in front of us for providing us the information he did! She the told us that she did not want to speak to us anymore and wanted to be «left out of this problem». Realizing that she was not even trying to help us solve the issue, we demanded to speak to another manager of the store Sylvia, which she refused as well… Then she called in this self-​acclaimed «loss prevention» staff who claimed that we were threatening the safety of his manager and would remove us from the store. He followed us in the store and yelled at us at the same time. After three hours in the store and being harassed by this staff, we were finally able to speak to Sylvia, who apologized and gave us the refund. The very first apology we have received in the three hours being there… We were able to get the money back in the end after the three-​hour battle with Sears. But we feel extremely disrespected by the staff working at Sears and will never spend a penny there again.
Shame on you, Sears!

I have chosen no to use real names
Turned in my over the stove microwave for repair 8÷16÷15 and after four calls to their center and two visit to the store to date no one can find my microwave. Did you ask do I have a receipt and the answer is yes. Do I believe the non wearing name tag staff have a clue! What I have experienced are quite a number of blank faces. I have been here for 45 minutes trying to stay calm. There’s a picture on the wall who I assume is the department manager. And I say I assume because there’s no name or title of the person in the picture. Seems to be a common thread employees walk around without tags.
4:15 and I am still waiting to speak to the“store manager” why you may ask? The response from the young man who my issue forwarded to by the department manager was that he contacted the repair center and they requested 24 hours to investigate. I informed the young man «Charlie» I have already been that route two times over and I am still waiting for an answer and based on my previous experiences I would prefer to speak to a manager. That I mentioned I am also paying for parking!
After some firm request the manager finally appeared from his meeting? Once again I detailed my unsettling position and that all I want is my microwave repaired sent back to me.
An update 4:50 PM still no answer to my lost micro wave but they did tell me that my drop off date was ⁸⁄₁₆ and it was picked up on ⁸⁄₂₆ Sears efficiency at work!

Ordered a washing machine from Sears. Was annoyed to begin with that I needed a new Kenmore washing machine after less than 5 years; however, ordered the Kenmore washer since it was a match for dryer that was still operational. Scheduled delivery. Was called at the time of scheduled delivery and was told the truck go into an accident and would not be able to deliver. I was understanding, as accidents do happen. Was assured that I would receive my delivery between 7−9am today. No show. Was called by the computer to and told that delivery was scheduled for 2:15 — 4:15pm. Was annoyed, since I had been assured by representative the day before delivery between 7am-​9am; however, was still understanding. Received call, that delivery was going to be late but still today. When no on showed up by 4:55 called costumer service and was informed that truck was near and they would get back to me. Asked to speak to a manager. Manager informed me that she contacted trucking company and that delivery was not going to occur. She was surprised I had not been informed. Sandra ID #635 430 told me contacted trucking company to get me added on to Sunday delivery and she would contact me when heard back from trucking company. Never heard back from Sandra. When I called back a couple of hours later and asked to be connected back to Sandra representative would not. Told me no chance of delivery. Tried to offer me 10% discount coupon. Cancelled my order and will never buy anything as Sears again. Poor products (Kenmore washing machine done after less than 5 years) and horrible customer service. Wasted 2 days of my life that I will never get back waiting for Sears to deliver… No wonder Sears is in trouble…

Super extremely understaffed. Song waste your time. Extremely unorganized. Never ever again.

last update:
bumping this up to a 2 from a 1. I still like sears and may use them again for appliances, but this was not a great delivery experience.
original:
1) Sears — Kenmore washing machine dies after 10 years (seems normal enough to me)
2) go to Sears store to pick out replacement machine that is compatible with the existing Kenmore drier.
3) pay extra $ 25 for 7−9am install and take some time off work to be here.
4) toddler son has stomach bug, so now some of our laundry pile has puke all over it. (yuck)
5) installer tells us that he is not authorized to move an existing sears Kenmore drier for liability reasons, so he cannot install.
6) nimrod from sears call center calls me to explain that sears cannot move an existing sears drier to install a new sears washing machine. this is policy and we cannot change policy.
7) take run to laundromat to refresh undies and socks and to deal with puke covered clothing that now includes one of my shirts. (direct hit from a kid who almost never throws up)
8) clean clothing again, phew.
9) tonight sears calls again, dispatcher says they will make delivery tomorrow AM, ‘sorry for our guys this morning.‘
10) stay home from work for 7−9am delivery window
11) call from sears delivery at 830 to schedule our next delivery. tells me we did not have a delivery planned for today.
12) another trip to the laundromat to refresh stock of socks and jeans… truly a blessing to live in a country where clean clothing can be done in a few hours and comes folded.
— — — — — — — — — Update #1 — 4 days later — — — — — — — — –
13) delivery crew came on time with instructions to stack the washing machine and drier even though it is against company policy to do so.
14) the did not have the washing machine, so no dice this time.
15) call center rescheduled us again.
16) toddler son spits up in the crib, so another run to the laundromat. We tell him that his monkey and bear are taking a vacation at a special Korean spa.
— — — — — — — — — Update #2 — 4 days later — — — — — — — — —
17) just didn’t show up for this mornings appointment. Back to call center to re-​schedule. Back to the laundromat for clothing tonight.
— — — — — — — — — -Update #3 — 1 hour later — — — — — — — — —
18) Delivery crew just finished delivery and installation. New washer works well, so I am happy about that.
I still like sears although after this experience, I am not sure they like me that much. I may buy from sears again.
Thanks for reading to the end of this… re-​reading it, this fells more like a whinny blog post than a Unilocal review.

11÷10÷14
Ordered a freezer, paid $ 979 which included a pick up of my old freezer. Delivery men showed and stated they did not have enough helpers to remove the old freezer (20 cu ft, the same size as the new one).They left without leaving the new one stating they would return the next day, now I’m being told i will have to wait another 48 hours. Sears should be ashamed of themselves.
Update 11÷13÷14
2^nd delivery attempted but wrong item was on the truck. Prior to discovering the wrong product was on the truck they removed my old freezer (working condition).once they discovered the wrong product was on the truck they needed to return my old freezer.
When bringing back the old one, a different set of men did not remove the door (enabling ease of movement, like the guys who took it out did) forcing the old unit back into place damaging my property.
Once back in and they left we realized they cut the wires, so now we can’t even use the old freezer.
I am starting to understand why there are rumors of sears going out of business (maybe there not rumors)
Update 11/​15/​2014
3^rd attempt to deliver and again the wrong product was delivered. No body from sears, their vendor or delivery Personnal are checking to see that the proper item with the ordered options are correct before they ship it. We are being constantly inconvenienced by this sheer incompetence!

It seems like this Sears just sucks ASS when it comes to online orders and pick up.
Seriously.
I ordered a Weider 7′ olympic bar online and when I went to go pick it up, it wasn’t in a box. It was just the bar (it’s a 7′ bar, how the hell do I load that on my car?). It was the wrong colour, it was dirty and it was old. And okay, that’s a bit wack. The guy behind the counter just *gave* it to me. And I asked, okay where’s the box? And he replied, they must’ve picked it up on the floor or something.
And I’m like okay. Whatever.
I held it and instantly I knew something was up and whoever gave me this bar had no idea what they were doing. Olympic barbells weigh 40 – 45 pounds. That bar was at best 30 pounds. There is also a picture of that barbell and I do not know who can be so blind to give me a black colored bar when it’s supposed to be bare metal.
I promptly returned it and went into the store to buy a new set. I saw the correct product in-​store only on display, the correct weight and all.
I ended up buying a different set of weights at the store that I found, they were on sale… of course no sale tag or information on it that said it was. I initially wanted that set online but it said it was unavailable at this store. Hm. So the product that was unavailable was available and the product that was listed as available… wasnt given to me… hm.
The only reason this review has two stars is because a lovely sales associate helped me get the new set.

NIGHTMARE. Shopped online for a mattress about TWO weeks ago and never received it and had to cancel my order. First of all, I had to wait about a week initially to get the mattress which is insane, as other companies deliver it next day. The day it was supposed to get delivered I got a call with a message from a machine saying «due to weather reasons we cannot deliver your item today.» UGH. Okay, so I had to call them back and talk to some very unhelpful person only to find out they had put in the wrong order and someone would contact me within 24 hrs with a new delivery date. That never happened. I called once again and finally they said my items were now out of stock so I wouldn’t be getting my mattress until the first days of March, but they could give me a 10% discount if I wanted. Seriously… F Y guys. Worst customer service and just a hassle. I’m ordering a mattress from 1 – 800 and I’ll have it within a day or two. Lesson learned.

The layout of the store is pretty bad. The customer service is terrible. The prices are good. The product selection is pretty bad. The décor is horrible. The auto department is hit or miss but never efficient. This is another Jersey City store that hasn’t grown up over the years. They seem to be just trying to take advantage of the location and not really earn the business. A little effort would probably go a long way.

If you want to sit in your home for going on 15 appointments straight over the course of 6 months and NOT have them fix your appliance, buy a product from Sears! I’m horrified that such terrible costumer service actually exists. I’ve spent countless days sitting at home. At least 5 of our appointments they have not shown up for.

AWFUL — sales ppl in appliances are incompetent and untrained. thank G-​D i had a BOSCH professional come out to tell me about putting dryer sheets in my ventless dryer causing a fire and how to properly clean out the washing machine condensation unit. i had to take a claim out against SEARS who improperly installed my unit causing much damage to my apartment and the one beneath me NEVER again will i spend one cent at any SEARS or reccommend it to anyone

Good deal on the not best quality items, but very helpful and polite staff.

Sears has always been very reliable to me and my family. Whether it’s automotive or watch repair, Sears is very reasonable and speedy in service. The home appliances are great, my fellow Canadian loved their electronics selection and most recently, I’ve really been a fan of their bed department.
I went to many places in search of a bed for myself and found Sears to be the most non-​pushy and best in value for price and brand selection. I spent a good while testing out the mattresses. I went from bed to bed lounging and just staring at the ceiling waiting to see if my back would start to hurt. I kicked off my flip flops, chatted on my cell phone, whipped out a magazine, and at times just closed my eyes. I got a few chuckles and comments, «That’s right. She’s got the right idea!» along with amusement but an educated consumer needs to do what they gotta do before they drop a few hundred on an item as important as their mattress. Luckily, Sears has some great deals offering up to 50% off and free delivery if you meet the purchase requirement.
If you need a bed, head to Sears. They’re pretty low key and don’t care if you loiter much. So test out the beds before you buy. You’re gonna be spending quite some time on that thing. If you’re a normal person, you will be sleeping a ¹⁄₃ of your lifetime.