Enterprise Rent-A-Car

I’m surprised the ratings for this Enterprise aren’t high when the customer service has been nothing but spectacular. One of the Enterprise guys picked me up from a nearby autobody shop, and I felt like he was trying to hit on me while playing really loud music. It felt really awkward. Despite such awkwardness, when I got dropped off at the Enterprise store, I stepped in and felt immediately at ease. Albert helped me get the right SUV, and his coworker made sure that it was clean before I got the keys. Before I drove off, Albert also made sure that I understood the policies and how to use the car. The rental was in such great shape compared to other Enterprise locations.
What made Albert go above and beyond was when I forgot something in the trunk. It was completely my fault — I left it in the trunk when I dropped off the rental car with the autobody shop. I called Albert, and he said he would do everything in his ability to make sure that I got it back. And indeed, I got my belonging back and it was completely secure.
Thank you, Albert and the Enterprise team at Jessup!

I had a great experience while renting for almost 2 months here. All the staff was friendly and went above and beyond to get me on the road.
Doug and Tyler remembered me by name and provided outstanding customer service!

They have me a car that was dirty and then they took hour and half to get a car that was not the size that I reserved. Then Tyler the manager told me I could not change the car when it was so for a oil change has the car for 30 days.

These guys were really friendly, up front, and when I ended up returning my car a few days early — they pro-​rated my rental saving me a few bucks. Every other rental I’ve done, I end up paying more in the end — so this was a unique experience and may have me switched to Enterprise for life.
Despite great guys, a few warnings:
Check out the car before you rent it. The Nissan I got — cheapest on the lot — was really basic. I could have gotten the hyundai, which had many upgrades to it at the same price and mpg. The guy was actually pulling out the keys for the hyundai when I said the Nissan sounded nice, and he gave me a weird look before swapping them out. Oops.
Don’t rent on a Monday — they get slammed.
Give lots of headsup when you need a pick up. They get pretty busy at times, and can take a few calls to get through (the reason they are four stars). This can be nerve-​wrecking if you really need them to get you — but just keep calling, they’ll pick up.
Otherwise– read the contract carefully, check your insurance and credit cards to see what they cover (the additional coverage can be nice peace of mind, but is often unnecessary depending on your insurance/​cc combo), bring the car back on time — and you should be golden.
They did say something about cheaper gas than you pay at the pump if you let them fill it up — but I wasn’t sure if I understood correctly so I filled i up rather than finding out. — so ask about this, and make sure you see the policy in writing — and this could be another cost savings.

This location is the best I have found so far. Friendly, easy to work with, your car is ready to go when you are.

I would rather rent a hearse from a funeral home, I’m never using enterprise again. To protect them from embarrassment I will keep my experience to myself

Great staff — very helpful and respectful of my time. The price for the rental was very good and fit within my budget. The vehicle that I received ran VERY well and was extremely comfortable.
I would definitely recommend them to other to rent from and I will choose them in the future should there be a need.
I would have given 5 stars, but there was an odd odor to the interior of the rental car. A quick spray of lysol took care of that.