The Moving Company

The Moving Company puts on a professional front but is really not professional at all. The are really THUGS who steal whenever they can pack boxes. Broken status and lamp and missing my coin collection. Damage to the driveway from the moving truck. They will not return your call or e-​mail. This move was on 4÷21÷13 and was recommended by Angie List. What a laugh, I contacted BBB — Better Business Bureau and they have them (The Moving Company) on a rating of ‘F’. That’s the lowest rating possible from BBB. Why did I use Angie’s List, I don’t know but never again! P. S. They were told not to pack my wine collection, which disappeared.

I have use The Moving Company a number of times in the last five years.
They were fast and inexpensive.

If there was an option for zero stars, that’s what they’d get.
As a disabled Air Force veteran who has gone through several moves, this by far was THE WORST ever. I should’ve known something was wrong because they were well below every other major company’s quote. As a single mom, I was happy to be able to save a few bucks. After trying to schedule for weeks, my FIRST confirmation was supposed to be last Sunday. So, I drove down by myself on Saturday to meet them there. Had I known they weren’t even going to call on Sunday (without me having to keep calling them to see where they were at) I could’ve stayed in Maryland where I was. I had told the girl Amy that I didn’t want to be in Georgia without my furniture. I’m handicap, and not able to sleep on the floor. After getting a hotel room for the night, she did call the next day and say they would take off $ 50/​per day so that I could get a hotel room. Perfect! (I thought). However, the SECOND confirmation of «friday or saturday» didn’t happen either. Again, I’m having to call them to find out what the status of my truck is. This time, I was told that the truck that my furniture on had been in an accident and that they would have to transfer my stuff to another truck. I later got an email apologizing and stating that my stuff was not in the truck after all, and was still in Jessup – but the owner was busy handling the accident, so that’s why my stuff couldn’t get out. Are they not able to multitask? What does the accident have to do with my stuff ever leaving the warehouse? If it was supposed to be delivered as I was promised, it should’ve been already on the road — not in the warehouse. I heard nothing more about the situation, so after the sun went down, I assumed they were not coming and went out. I woke up to a call at 840am from the driver saying he was on his way. However, he had the wrong zip code. This was probably my fault, since this is a new address for me… but the address was given to the company back in May. This is July. Per their «long distance instructions», the driver makes their own schedule and will call 1 – 2 days before to confirm time and address. Obviously, this was not the case, because the first time I’d heard from the driver was when he called saying he was trying to find my house (which ended up being 40 minutes from where he was, but it took him 3 hours to get to me).
There was no point in labeling the boxes, because besides the master bedroom, everything else ended up in my living room. But i’m not upset about that. I’m upset that they were things that were broken, and they were turned so that I wouldn’t notice them right away. My son’s desk is completely broken, my lamp is in pieces, a piece of art work that still has the cardboard wrapping on the edges (because i bought it before I moved) is all scratched up. God only knows what the rest of my stuff inside the boxes looks like. The wardrobe boxes look like someone sat on them. They were very nice guys, but I don’t know who was responsible for packing the truck. This company is just bad business. If anyone would like to see pictures or the emails, please contact me. I also plan to write a BBB complaint as well.

Don’t use this company. They sent Guy, a smooth talking well groomed man out for the sale, but the movers were thugs. They were slow, complained about how much stuff I had, try to get me to leave stuff behind on the sidewalk for trash, and criticized my family for not being «organized enough» prior to the packing. Many of the things they did pack were broken, marred or missing when they delivered. They did not put shelving or furniture back together the same way the it was disassembled. This was the worst move of my life. To top off the disastrous move/​delivery, they they were hanging around waiting for a tip when they finished unpacking. Very unprofessional. I do not recommend at all.