My neighbor uses this service and im sure they know how to cut grass with the best of them but they do not know how to deal with people. After one of their crew members drove his mower in front of my car as i passed their illegally parked truck i had to slam on the brakes, he then proceeded to flip me the bird and use explitives I cannot use here. All i did was honk as i slammed on the breaks. I asked why he didnt look before crossing the street and was met with more explitives. I will never use them and I encourage you to not as well. These are the most unprofessional group of men I have ever encountered. The manager on the scene seemed not to care about his employees dangerous behavior.
S S.
Évaluation du lieu : 1 Charleston, SC
FYI, I honestly do not like to write bad reviews if I can help it. However, I feel the need to write an honest review based on my experiences so perhaps the owner can work on how to improve his business/attend to customers and etc. better. I feel that this can benefit the business and Unilocal users as well. I understand that everyone works hard for their $ and certainly no one should be taken advantage of. I will start with some of the positives: He showed up on time in the morning and probably worked until 4−5pm-ish. He always said hello. BUT overall, I am unsatisfied with his work. We originally met when I hired him to install some centipede sod on the side of our driveway. He noticed that we had just moved into our new house and asked if we were planning on doing/hiring others to do some landscaping work. I responded that my husband will be in charge of our yard work, however I asked him if he knew anyone or would recommend anyone who can build a fence for our backyard. He insisted that he can do the job himself(he is a landscaper, so I was hesitant). He said he will guarantee customer satisfaction. He asked for the details and what we were willing to pay. I told him I want a solid 6 ft privacy fence, 2 gates, black with triangular copper color caps and pretty much exactly like our next door neighbors fence to match. I asked him about the«shine» on my neighbors fence and informed me that it was a type of waterproofing. I told him I wanted that also. We agreed on $ 1600(we paid half up front for materials and half when he finished the job). When we wrote him our first check for $ 800, he insisted that we had am insufficient balance in our account. That was not the case, because our bank account statement clearly states and we double checked with our banker as well. WEALSO had a three-way conversation(the owner Steve Fanucchi, myself and my banker) to clarify and better understand the«insufficient» situation. It could be that he had an insufficient balance in his account and his bank was holding the $ 800 check, but that is just my assumption and I could be wrong… anyway, whatever the REAL truth was Mr. Fanucchi refused to start building our fence because«he didn’t have the money in his account.» I ended up waiting 1 week for him to show up and start building. Everything was going fairly well, but there was many delays due to the bad weather. Here are the reasons why I give this review… 1) Per visit to work on our fence Mr. Fanucchi did not clean up the saw dust. Instead, he hosed it down toward our grass. I was not happy about that. I ended up cleaning up after they left. 2) They did not securely cover up our garage before spray painting. Spots of black paint got on our garage. He sincerely apologized and said it would be taken care of. He asked for the exact paint color, which store it was purchased from so he can repaint over the spots. I gave him a sample jar of the exact garage paint color. Instead of purchasing another(which he said that he would) he just used the sample jar(now almost gone for us to use in the future). Some of the spots are still visible. 3) Our fence has nails sticking out(very dangerous for children and pets), some areas on the fence is not painted, wood expanded due to all the rainy days, some of the wood boards are not securely intact and now our main gate will not open and close properly without making a scraping sound against the cement floor. I have asked him repeatedly to return to our home and fix all the problems and I did not consider his job to be finished. He ignored for about a week until I informed him that I will contact an investigator and hire an attorney. He then respond very quickly and even apologized for not getting back to me soon enough.(btw, he also said that he was very busy with other clients. Does it make any sense that he should push me off in his schedule when I have already paid him in FULL???) I was patient and kind, although, he blamed me for the check not clearing, texting me at inappropriate hour, and dealing with his overall unprofessionalism. 4) Finally he agreed to come back and finish the job. We agreed on a time and date, but I was not able to meet with him, so I informed him that I will blue tape the areas that need fixing. I have pictures as proof that he DIDNOT do any of those things. If anything, he painted some areas that NEEDED painting. I am very disappointed with the overall quality of his work, the way he talks to his customer(maybe just me), his unprofessionalism, and definitely there is no southern hospitality/charm about this man. I write this review because I have repeatedly asked him to return to fix all of the issues and it is STILLNOT fixed. I am too tired and too stressed to deal. Unfortunately, this makes me very un-trustworthy of other contractors and I have learned my lesson not to hire anyone without reading a positive review.