Seaside Cycles

I called them up on the spur of the moment when I got the idea to take a bike ride around Kiawah on my last day in Charleston. They had a bike ready for me to pickup in one hour from the time I called! I thoroughly enjoyed my ride and can’t wait to do it again when I go back to Charleston later this year.

NEVER DO BUSINESS WITH THESE CROOKS !!! We rented from them several times in the past and were always pleased with their bikes & price. However, this year we sent them a request for 5 bikes for Spring Break 2014 months in advance, but never heard anything back from them about the reservation.
On April 1, 2014 I called their business number to make sure they received our reservation — the phone line said «the number you have called is disconnected or no longer in service». We thought «wow — that’s too bad they were a good company». We had to book with another company because our trip was only 4 days away. We found another company online and they immediately confirmed our reservation and charged our credit card.
Then we showed up on Kiawah Island yesterday and found Seaside had delivered the 5 bikes without any notice or confirmation. I double checked the call detail on my cell of the call I had made on 4÷1÷14 and it was the same number listed on the contract they left. I immediately called the number on 4÷5÷14 and to my surprise someone answered this time. He could not give me an explanation about why the phone said disconnected, and he said they confirmed the reservation via telephone a day or two after the order was placed but he «would have to check their phone log». WE NEVER GOT SUCH A CALL!
I offered to pay a «small» delivery charge for their trouble, but I was told I would have to pay a one-​day rental fee of $ 18.95 per bike. Are you kidding me — the rental fee for a whole week was $ 32.95 per bike!!! WHAT HAPPENED TO THEIR GREAT CUSTOMER SERVICE? We were charged $ 97.00 and never even unlocked the bikes!!!
5÷1÷14 Update — We immediately disputed the charges on our credit card, and our credit card company ruled in our favor and reversed the charges to SS Cycles. Now Seaside Cycles is trying to charge our credit card $ 50.00 for nothing. ARE YOU KIDDING ME?

We rented a Burley through Seaside Cycles during a recent trip to Kiawah Island. We visit Kiawah often and always rent through Alligator. This time, however, we waited too long to make our reservation and regretted it. Alligator had no trailers left for the week of our visit, so I called Seaside. They had one available, and we discussed the price listed on their website. However, they ended up charging me $ 12 more than the listed price before tax. I emailed them and left a message but never heard back. We can eat the $ 12, but it certainly doesn’t feel very ethical. I’ll make sure to plan further in advance going forward. I did give 2 stars because the trailer was in okay shape and worked fine for us during the week. Customer service from the get-​go, however, did not feel very friendly.

Great service here. Good quality bikes for rent and a very good deal. I highly recommend these folks.

These guys were great. I called a couple of days befor we left for our vacation to rent two adult tricycles for my in-​laws. They said it would be at the cottage when we get there. I was skeptical. But, when we got there after a very long drive, there they were. Two almost brand new, oiled, tured, and ready bikes to ride on. On top of it all, it was the lowest rate around. I definitly will rent from them again, if I go that way.