Simply Mac

When my iPhone became a part of the «Bendgate» scandal, I thought the worst. Three months old, in NEAR perfect condition, I thought I was doomed. When Verizon told me to go to the «apple store», I did not even know we had one in Johnson City. I walked in to Simply Mac at 5:45 pm on New Year’s Eve, with low expectations. I met Emily, who immediately popped open my phone and diagnosed the issue. At that point in time, I did not even know that my phone WAS bent. It was very subtle, but the reason that it was not working properly. Emily pulled out all stops to help me. She told me EXACTLY what to say to the operator at Apple and, after that call, I had to return to Simply Mac. They replaced my phone on the spot. I was shocked. I haven’t had too many problems with Apple/​Mac products in the past, and I have never actually had to rely on the manufacturer to fulfill a warranty, or anything like that. I would recommend Simply Mac to anyone having issues with Apple/​Mac devices, but especially iPhone problems. They also have a variety of retail products, but, obviously their first priority is trouble-​shooting customer’s issues with iPhones. I think that, in itself, says a lot about this place. I would give it ten stars. Absolutely excellent customer service. Emily is amazing!

Can’t say enough great things about this place! Jerry, Emily and the rest of the staff did an awesome job to help me with my self induced iPhone problem. I really hope they open one of these stores in Asheville.

Had an excellent experience with two «fixes» for my iPhone and my Touch at MacAuthority Johnson City TN. I will be back to buy my next devices
here.
Jake, you rock! Thank you!

The customer service here is superb! Since purchasing my MacBook Air here just over a year ago I have not been disappointed. I have been there 3 times in 3 weeks with varying emergencies and annoyances and each time they treat me with respect, kindness and professionalism. One day I came in carrying my external hard drive, MacBook Air and iPhone (which was showing the blue screen of death) and they calmly and expertly brought it all back to working order. Today I needed to get rid of an obnoxious and unexpected download and once again, with a different customer rep, I was treated with kindness. The atmosphere is clean, calm and cool. My 12 year old loves to accompany me and play games on their iPads. I have taken classes there before and am signed up for more. I look forward to going back for fun and not in a crisis but either way I know I will be well taken care of. It’s too bad there aren’t six stars on these Unilocal reviews so I could award them to Mac Authority!

These guys are the best. They went above and beyond to help me when I was visiting family over Thanksgiving and I needed my laptop fixed in a hurry. It works great! Do not hesitate to use them. Friendly, professional, and knowledgeable.